Customer Ratings & Reviews

The appointment made, technical support arrived on time, VERY professional, made productive suggestions, and performed migration perfectly! Free with TotalTech!

The Technician, Christopher if i recall correctly, was on time and thorough. He performed the data migration and made sure all was working and I was happy before he left. I felt like a valued customer.

Agent delivered and set up my new desktop computer, checked connection to the printer. Very happy with my purchase.Geek

I am all set up and adding even more software. I use the computer for quilting & embroidery ZOOM classes. The Geek Squad transferred five years of data to the new set up. It was no easy fete.

Geek Squad was on time for appt, professional, very patient with all my questions, and thorogh in his completion of the job. Will definitely use again!

I was very impressed with how easy the agent made it seem to set up my new laptop with my printer. Everything was done with skill and expertise.

We got far more accomplished than I anticipated. You guys were awesome.

Excellent and extremely knowledgeable agent that installed my new laptop, printer, and completed data migration. He was very helpful and took his time to answer all questions.

Fernando was friendly, willing to answer my questions and explained what he was setting up. Couldn't be happy with my installation. A+++

Nick form IT was professional, kind and knowledgeable. He did an excellent job. He displayed Excellent Customer Service as well. Thank you!

Feb 2, 2024: Robert Spurling from Durham, NC Best Buy Geek Squad did a visitation to survey the feasibility of doing an in-home set up and migration from our 8 year old DELL XPS to a new DELL desktop XPS . He determined it would be best to take the two towers into the store and have them do the migration because of the large number of file transfers required. We were not charged for the visit so long as we would have the transfer done at the store.

Wonderful service! The tech (Anthony) was prompt, courteous, knowledgeable and helpful to the max. He answered all my questions and provided clear, concise explanations.

Geek Squad technician set up my new printer for me. He did an excellent job explaining how to do any actions I need with printer. He is very professional, knowledgeable and efficient.

I could not have been more pleased with Fernando Perez. Excellent service, he was very knowledgeable, informative and pleasant.

The agent set up my monitor, printer and processor and helped me retrieve my data from old computer. He explained everything and came back a few days later to help me with any questions I might have.

The Geek squad service was excellent. We learned how to navigate around our new laptop

Brent was very professional and personable. He answered all our questions and took extra time to make sure we were comfortable with our new computer and printer.

techs were efficient and knowledgeable; job went quickly and w/o issues

Rep was professional, helpful and thorough. He took his time to do a very good job.

Set up a new desktop computer and all-in-one wi-fi printer quickly and efficiently. Was polite and pleasant throughout. Answered all our questions and made sure we were all set before leaving.