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Customer reviews

Rating 4.7 out of 5 stars with 2770 reviews

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96%
would recommend
to a friend

Customers are saying

Customers appreciate the knowledgeable and patient Geek Squad agents who provide expert computer setup and data migration services. Customers are particularly pleased with the smooth and efficient setup process, as well as the thorough data migration that ensures all their files and information are transferred correctly. While some customers experienced incomplete service or long wait times, the overall positive experiences highlight the value and convenience of the service.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 70 Showing 1,381-1,400 of 2,770 reviews
  • Rated 5 out of 5 stars

    Service with a smile and abundant knowledge.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service, representative was knowledgeable and very helpful setting up my computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad In House helped me with my new lap top!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I depend on the Geek Squad for helping me with any problems that may arise - have used the Geek Squad for many many years. the in house Geek Squad was very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Christopher? Our agent was great! he helped us out alot. Very informative took his time explaining to us how things worked. He did a wonderful job, hope we always get him as a agent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had Alex come set up my new computer and he was great. He answered all my questions and explained how everything would work. Great experience!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad set up my new Dell Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Matt got everything installed on my Dell laptop -He made suggestions, answered questions, did not make me feel "tech" stupid and all in about 1 & 1/2 hours. Awesome!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job installing my hard drive!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had your agent, Justin installed my new hard drive. He also had to transfer all of my files. He was so efficient and knowledgeable I would certainly recommend him.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 4 out of 5 stars

    new computer set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agent came to the house and set-up the new computer for us

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Computer Setup with Data Migration

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad Team Tech was very knowledgeable and set up my new desktop computer with every accommodation that I could think. I am enjoying the enhancements to the fullest.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed new pc and transferred data

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent connected my new pc and all peripherals and transferred data from my old computer. He spent all time necessary (nearly 3 hours) and explained everything when he was finished.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up new computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ted did a great job, was very knowledgeable. Very patient with me and all my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My new laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I knew right away that i had bought a quality computer and the set up person for my lap top was also excellent.i have been using the laptop computer for a few months now and find the picture the computer screen provides excellent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad person who set up our new desktop did a great job. He took time to explain everything to us and answer all our questions. I highly recommend using the Geek Sguad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is such a great option to have. I could have done this myself, but it saved me lots of time to have someone come do it for me. The technician was on time, personable, and knew just what to do.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 4 out of 5 stars

    new pc

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad tech set up the new pc efficiently and professionally.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great set up!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up and installed my new desk top computer and explained everything so well. Customize the desktop to fit our needs

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    111

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Apps installed succesfully and connections to multiple printers established. Thanx.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad set up my new laptop perfectly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was very knowledgeable and helpful. He fully answered my questions and went out of his way to make sure everything was working the way I wanted, and made helpful suggestions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exceptional Geek Squad Agent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent Wilson was exceptional in setting up new laptop and monitor and transfer of all my data from old laptop. He sets the standard of excellence for Geek Squad. Been using him for almost 20 years!

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 4 out of 5 stars

    Expedition

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    agent setup my new computer and did an excellent job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Imac purchase and set up.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beautiful computer that exceeds my expectations. Very pleased with my purchase and the excellent service by the Geek Squad. A pleasue to do business with Best Buy.

    I would recommend this to a friend