Customer Ratings & Reviews

Agent very professional in setting up laptop and printer. Also in data migration from old computer.

Service agent connected in advance, narrowing down his time frame, then called me enroute which was appreciated. Quick and efficient.

The sales assistant who helped me buy my new iPad mini, was very efficient in transferring all my information from my old iPad mini to the new one. This saved me so much time and it was a great assurance to know that I had my information.

One agent came to my house to set up my new computer. We got it set up, got the printer to work but when he tried to transfer my data files his device could not read either of my hard drives. Brought pc's in, data got transferred in record time, found I needed an app, brought cd in, got it loaded and data too. Even though it took a few trips it was well worth it! Great customer service.

Setting up the appointment was a nightmare and I have submitted my concerns via another survey. This survey is solely devoted to the Geek Squad actual visit. Ben Meyer was absolutely wonderful. Professional, fast, and took care of my needs. Provided contact information so that I do not have to go through the awful process of scheduling through Best Buy again. I was able to have my computer and printer up and running by the afternoon of his visit.

Agent installed new All-in-one computer & attached to wireless & printer. Recommended taking old & new computers into Best Buy for Geek Squad data transfer. This was done & completed in one day. Very satisfied.

Geek squad took all the old data and programs transferred to new computer. Task was done in a timely manner

Purchased desktop PC for elderly parents - Geek Squad were amazing with set up, how easy the data migration went (mostly pictures and word docs) and making the technology transition for my parents so straight forward with no stress. Squad member went above & beyond reassuring my parents and making the start-up process easy for them while their in their 80's and are still upgrading their home technology!

Tech got my entire computer set up and data transfered very efficiently and exactly as i desired. All my questions were answered to satisfaction. All my devices were integrated and functional. He even got my bose computer sound system to work on bluetooth, instead of direct connection, utilizing a transciever. Extremely happy with quality of help from all Best Buy employees.

The young man that came and set everything up for us was great. He said if we had not had the Geek Squad plan it would have cost $800 to do all that he did. We are still having trouble with the printer that we did not replace. He worked on trying to get the printer to work with the computer, but we are still having issues.

Initial installation of computer and printer done but immediately after installer left I tried to print something and it would not, called Best Buy and wanted the person to come back same day to correct but of course that was not possible even though they goofed something up. They scheduled another appt on a different day a few days later with a different person(much more knowledgeable person} and then everything good.

A very professional and knowledgeable technician, very thorough with the change over of the computers.

I bought an Acer open-box tower for such a low price but that is because I don't use a desktop too often so I really didn't need to spend a lot of money but I did NEED a new tower as mine was SO old and slow. I purchased the Totaltech membership because I had had it before and when the tech came to set everything up he was awesome!!! I left him alone in the living room to do his thing while I did housework and when he was done he showed me everything and explained everything I needed to know and answered all of my questions, which I had a handful. He was professional, personable, friendly, knowledgable, efficient, and he cleaned up after himself. This is the first time I have had a Geek Squad member in my house (I always brought my tower to the store) and it was an overall excellent experience and I would highly recommend it to everyone who purchases electronic equipment and wants/needs help with set-up and future help/issues with the item(s)!!!

I have had the Geek Squad come to my home on several occasions to fix different things. They have always been professional, friendly and knowledgable. Not only did they fix the problem. they checked to see if we had anything else that we might need help with.

The agent set up my new computer and peripherals, migrated all my data from an old, old computer, made sure everything was in sync with ipad and iphone, and THOROUGHLY explained everything he was doing in simple English. I couldn’t be happier for this unstressful visit. He showed up when he said and was the most knowledgeable, patient and thorough tech person I have ever met.

The Geek Squad agent set my computer and followed the process to transfer files from the old computer to the new. Just looking at the files, it appeared that everything transferred. However, as I tried opening documents, the message stated that files cannot be opened or is deleted. I have spent hours trying to locate files. I see numbers representing files, but documents are unidentifiable. I’m not happy about that, however, everything else is okay. The representative did everything right and was very kind. A follow up visit was done to see if everything was working. Great customer service overall.

I was extremely pleased with Joseph! He called the day before to let me know a closer time of arrival; he arrived on time, and he was very knowledgeable and efficient. One of his outstanding qualities is his personality. He's friendly (but not obtrusive), very kind and thoughtful. He's a real asset to Geek Squad.

Excellent Customer Service !! I was worried that my data might be lost during the migration process, but everything turned out fine. My Geek Squad person was very patient with me and knowledgeable. Nordstrom-Like Customer Service...I should know as I had a 20 year career with Nordstrom.

Cassidy is amazing. She really knows her stuff, and is very kind and polite and explains things in an easy to understand method. I was so blown away by her professionalism and her kindness that when I purchased a new laser printer for the new computer I requested Cassidy and waited for her next opening for installation.

Best Buy -- After several in-home tech support sessions, my new computer seems to be working beautifully. Thanks goes to Andy Myers for his patience. He was so good to work with, teaching me at a level I could understand. The computer itself is now easy to navigate. Windows 11 has unique features that are quite welcome. Thank you.