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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 2770 reviews

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96%
would recommend
to a friend

Customers are saying

Customers appreciate the knowledgeable and patient Geek Squad agents who provide expert computer setup and data migration services. Customers are particularly pleased with the smooth and efficient setup process, as well as the thorough data migration that ensures all their files and information are transferred correctly. While some customers experienced incomplete service or long wait times, the overall positive experiences highlight the value and convenience of the service.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 80 Showing 1,581-1,600 of 2,770 reviews
  • Rated 5 out of 5 stars

    New PC setup and migration

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent Erik was very helpful. Arrived as scheduled. He explained everything so that I could understand it. Completely satisfied.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 3 out of 5 stars

    Transferring information.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setting up the computer was fast and easy. Not sure about the migration of information. I need to load the info on my new computer. So I may have to get someone back to help me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Job well done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job, were very patient and thoughtful. As well as professional

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 3 out of 5 stars

    Laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guy that came out was pleasant enough , and got my new laptop working. He seemed knowledgeable but didn't share all the points I needed very well. He needs to communicate better. Thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was good. He arrived at the time of his appointment. And when he left he gave me his card if I have questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad..did a great job in fixing my computer voice and font.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    iMac

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were super helpful in giving information on the computer so I could make the best choice for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Geek squad installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gjiovani was outstanding. On time, courteous,knowledgeable and professional. Very patient with non-tech customers. Thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad has hooked up tv as well as 2 computers

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Connected Apple TV and Apple products that Were needed to complete connections. Also Set up Mac book as well as Hp computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Jeff on Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jeff helped transfer from stuff from my old laptops to my new AIO desk top and hooked up a printer and scanner. He did a great job!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Dats and program transfer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Tech Support did not allocate enough time to get the data transfer done. I had to bring the computer to the store to complete the data transfer. I have to call tech support of other companies to get some programs properly installed and activated.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad set up PC

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was exceptional. Very professional and expedited all components with efficiency and knowledge. Very satisfied.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad to the Rescue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was wonderful. I am an older person and was so patient and kind to put up with my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad to the Rescue

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having Geek squad available 24/7 brings me peace of mind. I work from home and it is essential I my equipment and systems are in great working order.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    agent did a great job with installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very patient, we are seniors 76, and 80 he explained some things that we did not understand, about our new computer. We thank him very much.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Did As Good As They Could

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a good job with what he could do. Apparently my old computer wasn't compatible with the new one. As a result, we still had to make a trip to the store and they couldn't complete the job. Had to put info and thumb drive.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very quick and on time for my appointment. Was very knowledgeable of product I purchased and assisted with setting up everything I wanted to know if it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful and the tech took care of everything I needed. He even came back for some much needed support.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up my computer, printer and WiFi. Explained everything to me as he was doing it. Thank you Diego!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad set up all my devices

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents saved all my data from my old machine and transferred it to my new laptop. They also set up my laptop and printer/scanner.

    I would recommend this to a friend