Customer Ratings & Reviews

The service provided was fantastic, the GEEK sQUAD STAFF WERE FRENDLY AND DID THE INSTALL TASK VERY WELL.

The Geek Squad installed our computer and while doing he was explaining each step making sure we understood the process. He made it seem real easy and we had no problem using the computer. Thanks Geek Squad. saved

The agent connected my new computer - transferring all data to my new one - explained everything so I understood what he was doing also explained a few thing that my new computer would be doing different then my old one. I have no problem getting used to my new one (went from an 8.1 to the new 11)

Noah was great! Very respectful, answered all our questions and very helpful!!

Simba helped me purchase my computer and Morgan from geek squad installed it.She went over piece by piece and made it easier for me to use .They both are great.

Agent quickly set up computer and answered all my questions

The tech arrived on time and was very polite and efficient.

I purchased a gaming computer and accessories for my grandson. Best Buy tech man came by and hooked it up, made some recommendations especially for him, checked everything over, asked if he had any questions. What a tech!!!!

The installation service for my new computer setup was not performed due to my cancellation. Unexpectedly I had the flu for the past week. I would like to set a new date.

i was pleased to say that they helped me A LOT I AM AN 83 AND AS YOU CAN IMAGINE AM NOT UP TO DATE ON TECHNOLOGY BUT THEY HAD THE PATIENCE AND UNBDERSTAND WHAT I NEEDED

WHile the Geek Squad individual did what he thought he could to help get me set up with Microsoft products, he did not succeed because he could not identify the actual issues that were occurring. I talked to two Geek squad people in India after that--one person was able to install my Webroot subscription, but I had to contact Microsoft directly to get into my Microsoft Account---through a tedious 2 hour session with them, I was able to figure out the issues (eliminate the McAffee free trial that was running) and finally log into and reset my password so that I can now use my new computer. I know that I probably used the wrong description of what the issue was (it wasn't setting the computer up), but I think the person who was sent out AND the people on line should have had better suggestions and tools for helping, rather than saying "the computer works fine, it's a Microsoft issue." Also it is ridiculous that I cannot contact my LOCAL store and LOCAL Geek squad directly!! Get a human to answer the phone for God's sake.

I was very pleased with the service that Kyle, the tech gave me. He got my computer set-up for me and explained how he set-up some short cuts for me. He went out of his way trying to get my email set up for me. I would recommend him to anyone that needed help with their computer.

No problems. So far. The Geek squad was great and the computer has been working fine!

Great value. Excellent setup. Geek squad was very helpful with information during the installation process.

Cancelled. Didn't need them. Set up was easy. One of your sales men. Said I would. The one who waited on me good. The other sales men was an idiot.

The agent was very helpful and polite, checking with me before making any major changes. He completed the job in a timely and professional manner.

Excellent service. If I ever had another thing to be connected I would ask for Glenn to come back. Polite, efficient, did everything well.

The Best Buy Agent, Jordan did an excellent job setting up my new laptop. The also transferred my information from my old laptop to my new device. He also provided me with helpful tip for the purchase of a new printer when my new laptop would not pair with my old printer.

Hook up my computer.Did a great job,to.She explain everything about my computer to me,too.

Agents installed a new monitor and desktop quickly and efficiently. They also transferred my existing security system and photo shop. It was a pleasure interacting with them.