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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1724 reviews

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94%
would recommend
to a friend

Customers are saying

Customers are pleased with the ease of use and smooth setup of their new computer or tablet, frequently praising the technicians' knowledge and efficiency. Positive feedback also highlights the professional and helpful service provided, including seamless data transfer and printer compatibility. A small number of customers mentioned challenges with scheduling.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 28 Showing 541-560 of 1,724 reviews
  • Rated 5 out of 5 stars

    scheduler

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    scheduling agent was very helpful in understanding that the service involves both stereo and laptop connected together.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up smart home/ alexa

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional competent solved the problem and set everything up. Explained everything simply and repeated to be sure I understood. Answered all questions. Have used geek squad 3 times always A+

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    DC

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech did a great job setting up my Apple 15” Mac. It was ready to use after the Greek Tech completed setup.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Victor was outstanding

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Victor was very professional and took all the time needed to make sure we understood how to use the product. He came twice to make sure everything was done properly. We couldn't be more pleased and feel fortunate we got Victor!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent technicians that were on time with wonderful attitude and knowledge.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Excellent assistance with my purchase and deliver!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My salesman was very knowledgeable and helpful with my purchase. The delivery guys we also outstanding, the were very polite and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A reviewer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad installer did a great job. He set up our email and showed us how to do various things on the new computer. He was very courteous, efficient and knowledgeable.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek Squad Tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding, Knowledgeable, friendly, easy going, intelligent. Expert in the field.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Extremely professional and helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and easy to understand and spoke to me in language that was not "geeky"

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    Excellent installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician transferred all my data from my old computer, set up the new equipment, installed all the new software, and made sure everything was working properly.

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 5 out of 5 stars

    Success

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A quick service. Everything went smoothly. Data transfer was great!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Josh set up my new printer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Josh set-up and connected the new HP Envoy 6055e printer to my computer, ipad, iphone and wife's android phone very quickly and answered all my questions.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad installed my laptop and printer.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Eric from The Geek Squad was exceptional. He did such a fantastic job installing my laptop and printer. Such a professional - I was so impressed with the service. Eric, took time to explain the functions etc.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Skyler was an EXCELLENT associate that helped with our final set up and demonstration. He had answers to ALL of our questions and even went the extra mile for us a number of times.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    geek squad was patient and knowledgeable

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ryan set up our computer and he was so patient and knowledgeable. answered all of our questions and made sure we understood. Let us try it before he left. We give him a five star review!.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Done!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed help setting up my computer. I missed the Tech boat. The Squad member communicated well and showed up. Setup was a breeze for him so I felt silly. I’m glad it’s done and I would do it again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding service..very pleased...new computer works great

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Geek squad set up my computer,

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up the computer in a very professional manner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad at home service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We didn't have a new PC set-up, but we had Ryan come out and help us with an email issue that had gotten all messed up due to someone hacking our email address. We had tried 3 times to get help within the store ,but unfortunately every time we came in we got someone else that seemed to take us in a different direction to resolve the issue. So we decided to pay the extra (even though we are Geek squad members) and have someone come to our house to help us resolve the issue. Ryan came and we went through all the issues that I had discovered with changing my email address. He was patient and very helpful and it seemed like in no time he had everything up and running as it should be.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    We Love new computer !! Thanks !!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent ALL the way !!!! GREAT !!! Muriel Otto

    I would recommend this to a friend