Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1824 reviews

Rating Filter

Pros mentioned filter

Cons mentioned filter

94%
would recommend
to a friend

Customers are saying

Customers are satisfied with the overall performance, ease of use, and smooth setup of the new computer or tablet. Many customers also appreciate the knowledge and professionalism of the installers, as well as the data transfer and speed of the device. Some customers reported issues with scheduling the service.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 51 Showing 1,001-1,020 of 1,824 reviews
  • Rated 5 out of 5 stars

    Geek Squad set up my new computer.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very pleased with the service that Kyle, the tech gave me. He got my computer set-up for me and explained how he set-up some short cuts for me. He went out of his way trying to get my email set up for me. I would recommend him to anyone that needed help with their computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Praise for Geek Squad Agent Daniel Shin

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad agent, Daniel Shin was knowledgeable, professional, courteous, and efficient. He moved my computer, hard drives and printer downstairs and did troubleshooting on my computer and printer. We couldn't be happier with the service we received from him. He is an amazing employee and asset to your company.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great experience

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The purchase was easy and geek squad lady was amazing

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    quick and efficient

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    agent set computer up and explained everything to me

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good experience all round. Nice, professional pers

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A nice geek came when he said he would (gasp- no one does that anymore) and did everything we needed in a timely manner. A good experience. Did everything expected. Not his fault it was a nightmare to get appointment. Online several times w no luck then drove to store and it still took 40 minutes for them to do it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    computer problem

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This agent quickly resolved this computer problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad new laptop setup

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service and fast setup. My Geek was amazing he setup my new laptop in no time at all. The wait was minimal to see one of the geeks. Always get this service, they can remove all the shareware and other apps you don’t need.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New desktop setup

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything went smooth............................

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    computer set up

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    agent was very knowledge setting my device. He explain everything clearly.

    I would recommend this to a friend
  • Pros mentioned:
    Data transfer

    Rated 4 out of 5 stars

    Geek Squad set up my new computer for easy use.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    THE AGENT PREPARED MY NEW COMPUTER FOR USE, TRANSFERRING APPS. & OTHER DATA FROM MY OLD COMPUTER

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was on time and knowledgeable

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was friendly and did a great job. he was very helpful in answering our questions

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Reliable

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent came on time and performed the work well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Agent very knowledgeable and courteous.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Agent was at my home on the exact time of the appointment. He installed camera and the Zoom application and Facebook. He kindly introduced me to effectively use it, to communicate to groups and other business.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad set up new computer

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are enjoying our new computer - it works better for Zoom meetings, and the larger screen makes viewing nicer. The microphone picks up our voices better than previous model. It was a pleasure working with James - he was extremely helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dell Lap Top

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Agent was professional and experience. He explained details. Thank you so much!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    New CPU transfer

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Staff was very helpful with answering my questions. Timeline for completing task was good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was quite efficient.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was very helpful. I like the new computer. It’s a new brand for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GS agent took special care in my printer install

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad agent hooked up my printer and answered my questions regarding my new laptop and printer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gensis, JOB WELL DONE!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gensis, set up my new Mini Mac; new Epson ET2850, and new keyboard. A very knowledgeable young Lady. When other questions arose, there was no problem getting answers

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HP All in One PC Geek Squad installed.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with Geek Squad Service, they were very knowledgeable and helpful. I would highly recommend them. My only complaint would be I wish they would have scrubbed my hard drive on my old laptop after they transferred everything over to my new PC.

    I would recommend this to a friend