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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1824 reviews

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94%
would recommend
to a friend

Customers are saying

Customers are satisfied with the overall performance, ease of use, and smooth setup of the new computer or tablet. Many customers also appreciate the knowledge and professionalism of the installers, as well as the data transfer and speed of the device. Some customers reported issues with scheduling the service.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 53 Showing 1,041-1,060 of 1,824 reviews
  • Rated 5 out of 5 stars

    Geek Squad worked on my PC

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent updated my drivers and made sure my other devices were synced.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Plesant Experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The printer was installed, and all devices were connected. He was able to answer our questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Remote Not Working? No Problem!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent who came over was very professional and helpful to us. He was polite and knew his business. He fixed the problem with our remote very quickly. My wife had problems with her new computer as well both were addressed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV hook up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My TV was not mounted; just put on a stand, but it was hooked up. It is just not hooked up the way it was too my old TV before it stopped working. I am hoping to get Best Buy personnel here soon to hook everything up properly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GEEK SQUAD COMPUTER INSTALLATION WAS PERFECT!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the Geek Squad agent who came to set up my new HP computer did an excellent job. They have always done a great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was fantastic!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Computer was replaced within hours after a problem arose. Replacement tower works great for remote job.

    I would recommend this to a friend
  • Cons mentioned:
    Computer

    Rated 3 out of 5 stars

    Computer help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician was not familiar with hardware that I got from the store and also unfamiliar with the software used and installed by the store. My primary goal with having someone out was to check the setup and help make sure it was integrated correctly with my system at home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did their usual great job.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My setup was with data transfer, and it went very well. Geek Squad always does very well and I have never had a problem with their service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helpful and Knowledgeable!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful job! Very patient with someone who was not that great with a computer!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    computer setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Shelley very patient with having my laptop compatible with my Lexmark printer. It was very detailed and she made it work. i haven't been able to print since then because i need to read the instructions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad set our new computer & got us started

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So helpful for my husband and I. we are not real computer savvy and these people have saved us many times. We are seniors and computers are not easy for us to use. They have saved us many times.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I Love Geek Squad !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love geek squad ! Professional and knowledgeable. Always there to help you out.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad diagnosed problem with new desktop

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad employee was friendly, knowledgeable, professional, and helpful in diagnosing the problems. He could explain things in terms a person like me could understand.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great customer service!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was fast and courteous...very professional!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Informative

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technicians were professional, informative, helpful, polite. Good job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Pleased

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chris was here on time and got me all set up. I have no complaints at all.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knowledge, friendly and kind to someone that is not tec savvy. Thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek Squad service .

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Chris the GEEK SQUAD TECH was very knowledgeable and was very professional in his setup and data transfer. He went out of his way and made two trips to insure all transfers and data went in correctly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super smart

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up my new iMac and did a super job. Very knowledgeable and patient with my wife and I. Thank you so much.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    JJR

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very professional and competent but the performance of the equipment after he left has been sporadic and not trustworthy. I spent a lot of money but not much value.

    I would recommend this to a friend