Customer Ratings & Reviews

agent was efficient . excellent product knowlwdge, great communication skills.

Thorough setting up and answering questions, addressing questions.

Chris was very knowledgable and friendly. Also very patient with a ignorant tech guy. Good job

Shelley very patient with having my laptop compatible with my Lexmark printer. It was very detailed and she made it work. i haven't been able to print since then because i need to read the instructions.

The printer was installed, and all devices were connected. He was able to answer our questions.

My setup was with data transfer, and it went very well. Geek Squad always does very well and I have never had a problem with their service.

the Geek Squad agent who came to set up my new HP computer did an excellent job. They have always done a great job!

The Geek Squad employee was friendly, knowledgeable, professional, and helpful in diagnosing the problems. He could explain things in terms a person like me could understand.

Agent updated my drivers and made sure my other devices were synced.

Computer was replaced within hours after a problem arose. Replacement tower works great for remote job.

Bought a computer and had the Geek Squad set it up. Very nice people

I am...and are always happy with the Geek Squad service. It's tops.

Chris the GEEK SQUAD TECH was very knowledgeable and was very professional in his setup and data transfer. He went out of his way and made two trips to insure all transfers and data went in correctly.

Wonderful job! Very patient with someone who was not that great with a computer!

I love geek squad ! Professional and knowledgeable. Always there to help you out.

He was very polite, informative, competent, and gracious to us. He did what was needed efficiently, and quickly. He answered all of our questions, and made sure we understood how to access applications. He is an asset to Best Buy.

The Geek squad is very professional. They how to work everything!! Set up my computer and gathered all emails to one site. Also, set up a printer to communicate with the computer. Connect a small handicap item to the TV.

the representative had been here before to debug 1 (single) issue with my $15,000 home theater purchase and he could not figure it out. He entered my house in an agitated state and he was asking so many technical set-up questions that I did not understand... so it was difficult for me to tell him what I needed - make the Logitech desktop speakers and Steelserris headphones work. He was angry that I had a desk side not a laptop and he could not get down to lookout at the back of the computer to see what was hooked up so I got under the desk. I told him that his angry aggressive rapid fire questioning was stressful for me so he finally took a breathe and slowed the questioning down... it only took 5 minutes to get the Speakers working but could not get the headphones to work - I bought all at Best Buy as well as the Arctic Nova Pro Wireless headphones... he finally hook the headphones up with the cable and told me to get a longer cable and never use wireless - ???? really???? The he spent 10 minutes complaining about the trip of call - this was a debug not a new computer set-up... I told the folks at BB as well as the call center for Geek Squad EXACTLY WHAT I NEEDED... I had nothing to do with what type of service cade she used. I spent tens of thousands of dollars this past year with Best Buy for home theater, gaming room and indoor / outdoor sound system (Sonos)... VERY Disappointed customer here!!

Technicians were professional, informative, helpful, polite. Good job.

The agent set up my new iMac and did a super job. Very knowledgeable and patient with my wife and I. Thank you so much.