Customer Ratings & Reviews

The agent was very professional and competent but the performance of the equipment after he left has been sporadic and not trustworthy. I spent a lot of money but not much value.

Chris was here on time and got me all set up. I have no complaints at all.

Service was fast and courteous...very professional!

Tech kept in touch until he arrived. He was very friendly and knowledgeable. He explained everything to me and made sure i understood. If i ever need a tech again, I sure hope it's him!

Leon was excellent and made sure we were taken care of. He made suggestions for what was needed for us and how we could better use our equipment. Excellent customer service! Value your people; Leon is definitely an asset!

Knowledge, friendly and kind to someone that is not tec savvy. Thank you.

I couldn't be more thrilled with the computer decision I purchased period the assistance I received insured I purchased a machine with the right amount of memory.

The agent did a very good job. I wasn't able to use my new i9 computer until the agent somehow got it setup. The name of the very good agent is Sam Foust.

Your sales representatives were very helpful and knowledgeable.

Every step toward setup was completed. I am really happy with the new 5G router from Verizon. Geek Squad has always been the best!!

The Geek Squad tech was excellent in setting up my laptop and new printer. He answered all my questions thoroughly and completed the entire set up within an hour. Thumbs up!

Well, so far, Geek Squad failed to actually schedule an appointment after a 30 minute conversation with a scheduler that detailed the installation of two new computers and data transfer. So, rescheduled (or first actual scheduled) appointment sent a tech who could not do data transfer even though it was detailed in the original conversation. The new appointment was not set up until three weeks after the aborted attempt. Therefore, I still have two computers sitting on my office floor waiting for a tech who can both set up the computers AND do data transfer. Obviously Geek Squad home help is seriously broken and could certainly use a process engineer to improve the whole system. I am almost regretting buying my Best Buy membership.

Agent wirelessly connected my printer to my pc. Needed black ink/toner purchased that from staples but that wasn't the problem because it still does not print black. I wish he stayed around to trouble shoot more but left in a hurry.

The setup seemed fine— but a few days later the computer slowed down, emails wouldn’t open, only about 10 percent of my emails appeared on my gmail account — in a word, real problems. I called to get a technician to come and redo the set up and was told that I WOULD HAVE TO PAY 100 DOLLARS TO HAVE SOMEONE COME OUT UNLESS I FIRST USED YHE ONE LINE HELP. My earlier exoerience with the one line help was TERRIBLE. WHY CANT YOU HAVE SOME ONE COME OUT AGAIN, since the original set up isn’t working? PLEASE AGREE TO SEND SOMEONE TO MY HOME SO I CAN USE MY COMPUTER!! I am too old for “do it yourself”solutions. I await your call — not with machine, but with a real person.

The hookup of my new computer was fast and efficient. However, I am very unhappy with the transfer of files from my old computer. They are almost non-existent. Hopefully this can be corrected.

Awesome! Our technician was great - even put our company logo in the background! Highly recommend!!

There is no one as good as best buy as far as i am concernded.I have shopped there for years.Try them you will like them .also my computer was installed by them.

All items discussed were not hooked up. I have speakers that they were supposed to hook up, they did not.

Agent was on time and did a great job. Answered all our questions

IT guy did a great job. Was on time, courteous and friendly.