Customer Ratings & Reviews

My geek squad person is very helpful for me. I am so happy with Tyler as he understands that being a senior I am not that knowledgeable about technology today. He has been very helpful with me

Tina Fish was great!! She knows her job and was great to work with! I will always request her in the future!

The agent installed my new computer; no data transfer.

Taylor Beldyga was very organized and installed everything without a problem. He was even able to get a couple of old school people moved into the 21st century. We replaced our 2005 computer.

After Brother printer was installed, I could not scan. called and they installed a HP program to give me a button to click. So far every time I turn on the computer It will not lad proper. I have to do a restart then it works This is why I paid the money to have it installed so I would not have problems later. I copied a CD to my computer and tried to open it, I had to select a program to play it But it would not play. I went direct to the CD and it automaticly loaded a picture to click go. so I can not play from the program loaded to the computer I need to play direct from the copied disk that I used in my truck to play. I am sure I will find more problems in the future.

Tech setup my computer, printer, scanner (GREAT), in a timely manner.

I think the connection of two is not stable. Takes a while to wake up computer. Pressing button in back does not wake it up. You have to jiggle the screen. I is slow and takes a while.

The geek squad transferred all my computer and printer equipment to my dining room so I could have my office removeled. They did an excellent job.

Friendly and professional. Set up my computer and transferred files that were from my old computer. Set up my printer to also work with my computer.

This new Windows 11 is horrible. Now I can't use it. My background is gone today and the date is 4 days off. The new keyboard ismuch tighter and I constantlymake mistakes!!! I spend haolf anholur every morning deleting 25 junk/scams from my Outlook.

Cody was perfect. Kind and very helpful. How about ROLL TIDE

lizz was a great representive of Best buy Geek squad. She answered all of our questions and went out of her way to make sure we were happy with everything.

All the techs are wonderful Thank you for your fine service.

The Best Buy rep, I think his name was Isaac, was friendly, helpful, efficient. The in-home service was well worth the cost.

Excellent job. The job was neatly done. Professional!!

Agent indicated at beginning he did not handle computer hookups and suggested I take old and new computer into store. I said I’d paid for geek squad home services and could not take in. Hook up left many concerns with no questions about preferences. I tried to call store but no answer. Went in and still no satisfied answer.

I purposely bought the tech package with Geek Squad to have them set up my new Apple mini and monitor and printer. The technician was very professional and efficient, however he was on a time deadline and could not remain until the process of transferring everything from my old computer was complete. The transfer pretty much worked but there were a couple of glitches so I called the Geek Squad for a followup appointment and will have to wait 2 weeks for that to happen. While this is not an emergency as I have a backup laptop I can use till the desktop is ready, it's frustrating to keep getting asked for reviews for equipment that is not totally set up.

The representative was the best I've had in my many years of home services, not just with Geek Squad, but all services combined. Bravo!!! Highly Recommended!!!

Geek Squad agent arrived on time and was professional, friendly and helpful in installing my ALL- IN- ONE computer and showing us the basic operation.

Great job! Visit went as planned. Computer working well.