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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1857 reviews

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94%
would recommend
to a friend

Customers are saying

Customers are positive about the overall performance, ease of use, and smooth setup of the new computer or tablet. Many customers also appreciate the knowledge and professionalism of the installers, as well as the clarity of their explanations. However, some customers have reported issues with the computer itself and compatibility with existing equipment.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 56 Showing 1,101-1,120 of 1,857 reviews
  • Rated 5 out of 5 stars

    New Desktop PC set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Agent installed and set up my new desktop PC. He connected my printers and back-up devices. He was professional, worked in a timely manner and answered all of my questions and concerns.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Job well done.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up of my new computer went without any problem and, in fact, was a customer oriented experience. Thanks for a job well-done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Agent!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent (Will) did a great job on this. Showed patience with me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service! Very happy! The Samsung notebook computer fit my needs perfectly. Geek Squad helped with my remote control of my home computer which allowed me access on the go.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad set up my new laptop.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad technician was very good and set up my new laptop for the options that I use. He was very knowledgeable and took his time answering my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad very prompt and professional!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very professional. As a new Apple user, I had not purchased the necessary hub/docking station. He had one on hand and my set up went effortlessly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My new MacBook

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new MacBook! Holden did a great job of setting it up for me!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I can’t live without the Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The at home techie was very helpful and solved most of my problems! I still don’t know why on my laptop I get double messages.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    computer set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful job explaining how computer works and that I am safe and secure.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad set up my laptop quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bruce was very efficient with setting up my laptop. He also gave me a lot of helpful tips to keep my battery to last longer. He also answered all of my questions and concerns.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PC setup was a breeze

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tech was efficient and knowledgeable. I love my pc now he helped me with puter and printer setup

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad service request

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician solved my issue on my pc to my satisfaction in a timely manner

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have contacted the Geek Squad many times and have been grateful for their fast service and fixing our problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Apple computer- laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time Tech was unable to fix our original problem. The tech did clean up some additional issues

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Like no other!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad has no competition. They take care of everything and show you how it works. They literally put fun back in technology, especially for the senior citizen population.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very friendly and connected my new printer scanner and showed me how to operate them. He also loaded some software on my new laptop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent Saul was AWESOME! He did exactly what we needed and explained our new laptop. 10/10z

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    awesome geek squad service tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    awesome geek squad service tech - he was prompt and very helpful, got my PC up and running, but had to go bak to store to add windows 11 -

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    monitor help

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agent was polite, and clean. He was booties, over his shoes. And was on time. He showed me quickly, better ways of using my monitor.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They have always been so good when i have had in home service and set ups. Always understand my lack of knowledge i am an old lady.

    I would recommend this to a friend