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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1857 reviews

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94%
would recommend
to a friend

Customers are saying

Customers are positive about the overall performance, ease of use, and smooth setup of the new computer or tablet. Many customers also appreciate the knowledge and professionalism of the installers, as well as the clarity of their explanations. However, some customers have reported issues with the computer itself and compatibility with existing equipment.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 58 Showing 1,141-1,160 of 1,857 reviews
  • Rated 5 out of 5 stars

    Geek squad support

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beyond excellent customer service! Knowledgeable and courteous!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad showed me how to use my new computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent had the device I needed in his vehicle, so he got it and I paid him on the spot which saved me a trip to the store.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A very courteous team of two techs installed TV.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Job! They were very courteous plus knowledgeable of the task they were performing. Will continue to use the Geek Squad for all technical items.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek squad installed my printer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great service, I was very happy with the assistance in setting up my printer and laptop

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    system tune up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Accomplished what was needed and system worked fine

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Brock was very knowledgeable.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was setup and Contact lists transferred. Windows installed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad set up my home computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent who visited my home was very knowledgeable and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Austin was incredible and very knowledgeable. I highly recommend.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad Helped

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service representative was very professional, knowledgeable and polite. Gave quality service, quickly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad rep did an excellent job.

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was completely satisfied with the tech that set me up. Knowledgeable, friendly and easy to interact with. Thanks Austin.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad helps us with new Tech

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad hooked up our new computer and connected it to our new printer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New PC Home Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I couldn’t have done it myself. Thanks to Mike and the Total Tech membership for doing it all and at my home.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Long delays, and repeated calls.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Previously installed Adobe Photoshop. I had tried and it stalled after one minute - would not complete setup. Had asked Manager to have him show me what he was doing, but he did not. It went through, and I could not follow what he did. Used it next day, but following day it disappeared from screen. I tried to find it and could only find trial version. Called Geek Squad and ranted and raved. Set up 6 appointments, which I could only cancel 3 times, so he came out again for nothing. I had tried to insert disc again, and this time it installed, reason for cancellation. I have had nothing but trouble with set up of computer, and thoroughly disappointed in Best Buy, Apple and /geek Squad.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my computer quickly!

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician was Very courteous and helpful. He was efficient is setting my computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The only way to go

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent showed up on time was very efficient, answered all my questions and help me set up all of my online accounts

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Microsoft Vulnerable Driver

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents came when they said they would, but unfortunately the problem isn't resolved. The problem is Microsoft Vulnerable Driver which didn't stay connected. Not sure what to do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up laptop

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up the laptop, got it all current. And answered all our questions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    President

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad Representative showed up on time and fixed my computer problem,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed competently.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Miguel C, was competent and manarable a valuable employee.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were the best, quick efficient and very polite

    I would recommend this to a friend