Customer Ratings & Reviews

Best Buy and Geek Squad use to be a very good company/service. They now outsource all their support to foreign countries that struggle to speak or understand the English language. The quality of their tech support and service (which use to be amazing) has gone to absolute garbage. Shame on you Best Buy for what you have allowed your company to sink to and how you now treat your customers, Submitted by a longtime loyal customer that will no longer be one.

Moved my desk top system from former home. PC is doing everything I expect thanks to the expertise of the Geek Squad tech who served me.

Matt was extremely gracious and very helpful in setting up my iMac and transferring all important info old pc.

Love it! With newer MS apps/tools, my light weight go-to!

The agent setup my computer quickly. He was knowledgeable, friendly and respectful.

connected everything correctly and got everything properly and no complaints yet.

The agent looked at several of my devices serup and synced them.my lap top tablet and phone.

The agent was very helpful and knowledgeable. We were amazed that he was able to answer all the questions we had.

the tech was great, i need to have her come back to further explain my computer operations. I enjoy the product completely !

The two Geek Squad members were right on time, efficient and answered all my questions. I was very happy with the service.

The set up wemt very well. Scott was very patient and knowledgeable. I enjoyed having him help me with my technical issues.

Such a great thing to have someone set up for me. He was so professional and knowledgeable.

Problems fixed! Technician knowledgeable of issues on new laptop & connections with other electronic devices

So far, servicel has been good - first at home and then in store. I will need more help.

The agent installed the latest MacOS Ventura and installed my Office package on my new 27” IMac.

Real "pro" sit everything up that we needed and answered all our questions. Good Job!

Paid for in home set up of computer and printer for my 83 year old father in law this past Monday 11/25/24, received an appointment for this Wednesday 11/27/24. When booking the appointment with the agent I asked that he note the account for an early morning arrival preference and that my father in law may need help with data transfer. Asked the rep if the tech on the day of install could assist, and the rep said yes, that there would just be a potential additional charge based upon what may need to be transferred. The rep said he would note the appointment receipt. I then said if the rep has a problem with the data transfer then we could deal with that at a later time, I mainly need the laptop and printer that I purchased from Best Buy set up. 11/27/24 day of appointment, receive text message at 6:33am that the Geek Squad agent will arrive today between 8am and 12pm-perfect. Sent that text to my father in law. Check my in home services confirmation email around 8:15am to check on status, just to find out that my appointment was cancelled by the technician. I called the 800 # as directed if I thought the cancellation was an error. The 800# agent told me that the technician cancelled the appointment because of the note referring to potential need for data transfer. The note was in there as a courtesy, head's up for tech at my request. I had mentioned to ordering rep that if data transfer can't be done that we would just bring laptop in. When the appointment was cancelled, I RECEIVED ZERO NOTIFICATION, NOR DID I RECEIVE A CALL FROM THE TECH WHO CANCELLED THE ORDER TO ASK ABOUT THE DATA TRANSFER-OR TO SAY THAT THEY WOULD NOT BE ABLE TO DO THE TRANSFER. I would have been fine if the data transfer could not have been done. The 800# rep could not do anything about this and blamed their system. I asked to have the technician to still come out today as it was roughly 8:45am at this point to set up the computer and printer and I was told no. The 800# rep said I would need to book a new appointment?? The next available appointment was next Tuesday, December 3rd, really? Due to their technicians interpretation of an order note, they cancelled my appointment, did not call, text or notify me in anyway and they can't get a tech out until next week. IMMEDIATELY CANCELLED MY ORDER, AND WILL BE RETURNING THE LAPTOP AND PRINTER TO BEST BUY TODAY. WHAT ABSOLUTELY HORRENDOUS CUSTOMER SERVICE!! NEVER AGAIN!!

A new printer was installed and it works very well

Expert Geek Squad technicians are the best! Especially when I get in home service.

Agent was very knowledgeable , explained operation of device very clearly and to our satisfaction.