Customer Ratings & Reviews

Jonathan did an excellent job. He is an asset to Best buy.

Geek agent was to set up new MacBook Air, however, soon after agent left, spent 2 hours on phone with Apple “really” getting it set up. Geek agent left a lot of loose ends during our home appointment which necessitated a call to Apple because my calls to the Geek Squad resulted in no help or advice other than to make ANOTHER appointment.

excellent, good work thats all, thats all, thats all.

Agents connect tv and explained different things to us

I didn't get a television I purchased a Lenovo laptop

he was trying to install Microsoft updates on my Mac. After he left, It still had the same sign on the screen. Not quite worth the $, especially since prices have gone up so much.

Verynice staff, but there were major things that went wrong. The new computer I purchased would not accept a jack-in speaker, and neither the salesperson nor the Geek Squad guy knew this. Then I had to order a bluetooth speaker and get a second Geek Squad follow-up visit, and it took me two weeks to figure out some simple things about the new configuration the tech person set up and could have explained but didn't.

Everything was great except that the data transfer was impossible.

My monitors were not set up completely! Best Buy charged me without any follow up. Disappointed with the Geek team!

We were earliest set would be 3 weeks out & we had to keep entire day open. We scheduled the set up but “Alex” called at 7:50pm night prior & left a voice mail that they cancelled. We called back twice but went straight to voice mail. Left a message but no call back until yesterday afternoon, after we complained to Best Buy. It has not been rescheduled.

Might have to call again, need to see if I can somethings out on my own.

The Technician'Tim' was great. However, when I spent time on my intial order to go over a couple details that are important to us, those were not conveyed to him. I ask for the same cable routing to my TV in the wall so the wires are hidden. He was not equipped or comfortable handling the task so he did what he could and told me to call installations. I called Geek Squad because I wanted a professional job, I could have picked up the computer at the store and been in business last week if I wanted exposed wires. So I spoke to no less than 4 people to get ANOTHER installation scheduled. What added to the frustration was each time I was ask for a call back number" in case we are disconnected" and the 2 calls that dropped no one called back. I was so frustrated I called the store wanting to speak to a manager. I was told they were occupied, to leave a call back " I promise within 2 hours someone will call" that is going on 3 hours. Not a happy camper at the moment. Mostly due high expectations, low outcome. Vince Sapero

set up my Apple computer very well. Will use them in the near future.

still waiting for the techs to come back and finish up my data transfer it's been over 2 weeks

The Geek agent signed into my new HP Desktop easily and got me the most important program (Quicken) to work. I never touched the screen so never got to learn how it worked for me. I should have tried to do this myself to get the feel of this new computer and done some searching for my other programs which didn't workout easily,

On Oct 15 a Tech arrived who after his service informed us that he installs TVs and is not a computer expert. After his visit we have issues with our printer, keyboard, photos. Brusque tone. Little interaction. As of today nothing has been fixed. A new Tech is scheduled today to try to get us back up with our systems.

The agent was in a rush. He was supposed to set up the computer and transfer all the information from my old one to the new one. He seemed frustrated that it would take too much time although I have VERY little on it. He couldn't transfer the information so that it would open correctly and just dumped everything into one folder and couldn't get them open correctly and said he had to leave. I was explicit when purchasing it telling the agent that I would need to be shown how to use the new one and be able to find the files. and open them. He was courteous and nice but wasn't able to do the basic work other then connecting it up and set up an appointment with another agent for weeks later. VERY DISSAPPOINTED

Have been having problems, keeps breaking down. it is still having problems on facebook, Have taking it back too many time, not taking it back, because it cannot be fixed

You didn’t really set anything up. Your GEEK squad guy was so rude at the store I made other arrangements.

The guy who came out was a complete jerk. He didn’t even do anything to my computer. I did it all. He tried saying that it was my internet but no it was just him wanting to leave. He wasn’t even here for a whole hour. Total waste of money.