Customer Ratings & Reviews

I had an appointment on July 3, 2025 which was cancelled and had to be rescheduled to July 12, 2025. Just got a phone from Christine and my appointment was cancelled and had to be rescheduled to July 23, 2025. I am an 88 years woman with a bad back and unable to lift the tower onto my desk. I paid for this service when I purchased the tower. Why sell this service if you can’t fulfill your scheduling!!! Very DISAPPOINTED!!! Bad service for advanced payment for scheduling!!!

First I apologize to for not getting back to you before I was asked to submit this rating. The tech seemed and probably was very competent and certainly timely and professional. However later when I asked for some follow-up pertaining to the original request my text was ignored. That fact generated this rating. I was not and am not satisfied with no response.

You didn’t really set anything up. Your GEEK squad guy was so rude at the store I made other arrangements.

PRODUCT was fine. Really enjoying it. I PAID for 3 yr coverage, hoping for GEEK squad setup help. Only got an abundance of condescending attitude and additional costs when trying to schedule. Don't expect anyone else will see this, but I wanted to make it clear that GeekSq. memberS make me wish i'd spent my money with ANY ONE OF THE MULTITUDE of people who sell your products.

The Geek Squad never showed up for my scheduled appointment - and never called me. I was thoroughly disappointed with this total lack of service. I had prepaid $175 + tax for this installation service. After they didn't show up, I went back to Best Buy to get this installation fee refunded. Well, it's over 2 weeks and still NO refund.

Geek squad was excellent, not happy I had to pay for them to come to my home

The guy who came out was a complete jerk. He didn’t even do anything to my computer. I did it all. He tried saying that it was my internet but no it was just him wanting to leave. He wasn’t even here for a whole hour. Total waste of money.

We took delivery of our computer on April 4. Today, Best Buy cancelled the second setup appointment. They wanted to reschedule the setup six weeks after delivery, so we cancelled the appointment. For four years, Geek Squad was great. Now it's not worth paying $179 for remote service that can best be described as exasperating, taking the computer to the store, and paying $150 for data transfer in addition to $150 to have it set up. We will have to find another IT support company for our business.

yani did great but after he left the computer did update and I restarted it and now mic, printer and other thi9ngs don't work I texted him and asked if he could return today

tech made no effort to explain operation of new computer

The agent work on my laptop for a long time with no success. The issue wass that the laptop did not work correctly out of the box, not that I could not set it up. I ended up fixing it my self (OS reload). I contacted Geek service to see if I could get some type of refund, he said he would get back with me in the next few days with an answer but never did. In other words he blew me off. Not what I would expect from Best Buy.

The tech that set my laptop up was not familiar wit the technical support that I needed and was left to fend for myself

Computer still locks up, freezes, and now has some kind of bug from Facebook Not very happy about this RDF

My new computer was not hooked up to my printer. Ive called 3 times. Twice they told me they were geek squad & id have to pay & once i got geek squad, i went through everything again. But this time agent gave me info to get a hold of best buy geek squad. I got assistance. My printer was connected & worked fine. Except next day i turned printer to us it & it's not connected any more. Also orginal agent that set computer up told me best buy would fix without charge

AS I have already commented re Geek Service Dude BUT...the HP Computer does NOT function using the external drive (also a DUD) EVEN THE GEEK SQUAD could not make it function. In store three times and Geek analysis STILL DID NOT OPEN FILES.

I ordered a setup for a Chromebook and a iPad. I placed the order with the understanding it was both. Charged $174. I find out the day of setup it's just for one. Wow amazing. Do not recommend. Can't take an order properly. Ot impressed

I purchased both the setup and data transfer. My primary focus was how to learn to transfer data. I expected the Geek to explain the process to me. He did not explain anything. For the amount of $$$ I spent, I was completely disappointed.

Nothing to review. They canceled my appointment the morning of the appointment and rescheduled it out another week. Check back with me later when I have something to base review on.

Rushed and very difficult to schedule. Once agent arrived, ok

I was REALLY disappointed to find out that the "NEW" computer has a 2 year old processor in it