Save up to 50% on 3-Day Sale deals.Ends 12/7.Shop now

Skip to content
Gift Ideas
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 1708 reviews

Rating Filter

Pros mentioned filter

Cons mentioned filter

94%
would recommend
to a friend

Customers are saying

Customers are pleased with the ease of use and smooth setup of their new computer or tablet, frequently praising the technicians' knowledge and efficiency. Positive feedback also highlights the professional and helpful service provided, including seamless data transfer and printer compatibility. A small number of customers mentioned challenges with scheduling.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 1,708 reviews
  • Rated 5 out of 5 stars

    Knowlegable, Smart, friendly and on time.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The person set up our new PC to all our other add ons, printers, routers, cd, stand alone disc drive, etc. Got it running for us. Installed Word, FB and other apps we had. Set up screen icons. Made sure all worked. Answered all my questions before leaving.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad new Lap Too set up

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bailey was great. Set up our new lap top and explained what he was doing as he went. He made suggestions as to what he thought fit our needs based on how we were using our old desk compter. Also explained how new HP lap top would be so much more efficient than what we were used to. Also explained security that wadd as included with the new unit. Very pleased with our set up experience!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad was also helpful in the Store

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Agent He was good at His job and seen to have no problem at all with the connections and when He was finished He went over the operations

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Professional gentleman and great product! Thanks

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent set up our new computer and explained where and how of everything we needed to know. Answered our questions, and was knowledgeable and polite. we were very satified with our purchase and his professional manner!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Sqaud completed service quickly

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Zack helped me switch windows 10 to windows 11 and I was very impressed by his calm and professional approach to this problem prone upgrade. It took much longer than I was expecting and caused my laptop and video screen to loose it’s image. Quick response on his part regained the image so that the conversation was properly completed. Thanks.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Lap top installation

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service, professional, thorough- completely satisfied

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Delivery and install of computer and printer

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick efficient install and setup, tech very helpful and personable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my new computer effectively.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Daniel, the technician, installed my new computer quickly and effectively. He is an outstanding , intelligent man of great service to the Geek Squad.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Geek Squad was quick

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stan was knowledgeable, fast and pleasant to talk to.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Geek Squad setup my computer quickly

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent computer setup. Very professional and patient with me.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    katherine lander

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a computer about a month ago, it has been a life saver for me, I enjoy it very much, it entertains me

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Great Service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job setting up my new computer. He put everything on the new computer that I requested. Answered any questions that I had. Took his time to make sure everything was to my satisfaction and working as it should.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Service Review

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. Every time I have used Geek Squad, they have been professional and get the job done quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Got my computer up and running again

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    finally got everything fixed. Thank you! The agent that came to my house is amazing. I've had Alan help me in the past and I was very happy to see I got for this job as well. He is really patient and doesn't talk down to me even though we both know my computer savvy is limited, lol! Really appreciate him.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Computer setup

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent setup our new computer in a very timely manner

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Installation of new Apple computer.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up my computer and provided additional suggestions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Agent transferred data and programs to new compute

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent transferred all the data and some programs from my old computer to the new computer and acquainted me with some the new features of the new computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Job Geek Squad,

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Th agent connected my wii and my dvd players to my tv. And adjusted items on my tv also. He did a great job. He also installed my new computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Extra nice tech guy!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Skilled tech guy who was extra nice! Installed all my computer parts and got everything to work together perfectly!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Setup

    Rated 5 out of 5 stars

    Geek Squad is the best investment!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Philip Hendricks from the Best Buy Geek Squad set up my PC, installed Office 365, connected it to my printers, and walked me through everything. He gave me tips and shortcuts I'd never known about before that have made my life (and work) so much easier. I was so grateful I didn't try to set it up myself.

    I would recommend this to a friend