Customer Ratings & Reviews
Customer reviews
Rating 4.7 out of 5 stars with 1857 reviews
(1,857 customer reviews)to a friend
Customers are saying
Customers are positive about the overall performance, ease of use, and smooth setup of the new computer or tablet. Many customers also appreciate the knowledge and professionalism of the installers, as well as the clarity of their explanations. However, some customers have reported issues with the computer itself and compatibility with existing equipment.
This summary was generated by AI based on customer reviews.
Rated 2 out of 5 stars
Shipping too SLOW
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dont advertise next day arrival for Total Tech members if you cannot do it!
No, I would not recommend this to a friendRated 2 out of 5 stars
Geek squad left me tasks to do myself.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing new to be installed. Just wanted more efficient and working connections among my old equipment. Did not happen!
No, I would not recommend this to a friendRated 2 out of 5 stars
Geek Squad computer info transfer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.my settings were not installed correctly. My emails and file history were not available.
No, I would not recommend this to a friendRated 1 out of 5 stars
computer set up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.In the past when I set up a new computer all my old information came up. I am not impressed with Geek squad set up.
No, I would not recommend this to a friendRated 1 out of 5 stars
Your Geek Squad chat sucks!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I did a geek squad chat, ended up with three separate reps. the last two used remote access. the first one uninstalled something and the second one couldn't correct what the first one did. I had to have Jada from Geek Squad come to my home to repair the damage they did.
No, I would not recommend this to a friendRated 1 out of 5 stars
Best Buy sucks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent was called, left several messages no return. Spoke to the store and the tech sup. I ended up cxl all services with BB and cxl all interactions. The store was useless. The only ph# they provide transfers you to the Philippines where its limited english
No, I would not recommend this to a friendRated 1 out of 5 stars
Dissatisfied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent was of no help! He assumed (incorrectly) that the unit was much older than it was: then recommended I buy a new replacement. Why did I purchase the Geek Contract if you don't repair it. I will not renew!
No, I would not recommend this to a friendRated 1 out of 5 stars
. Crappy service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I waited all day for somebody to show up and no one did. When I called to complain and reschedule my service, they wanted to book me three weeks out from the day they did not show up. Needless to say I refused that date and requested a refund.
No, I would not recommend this to a friendRated 1 out of 5 stars
Horrendous customer service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Your company set up three appointments, showed for zero as they didn't know that the one and only in home installer was out sick through the 17th
No, I would not recommend this to a friendRated 1 out of 5 stars
Geek squad no show.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad tech was a no show for my app scheduled for 2-8-2023. The next & earliest app was 2-27-2023. I decided to return my lab top on 2-16-2023. Very poor service.
No, I would not recommend this to a friendRated 1 out of 5 stars
Computer install
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The worst customer service ever I would never recommend them to anyone
No, I would not recommend this to a friendRated 1 out of 5 stars
NO SHOW
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Non existing. i was told there would be someone in-touch to set up a consult, but there was seemingly no effort whatsoever to work with my availability.
No, I would not recommend this to a friendRated 1 out of 5 stars
NO SHOW...NO CALL!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.No one called and ho one showed up! I had to call customer service to get a refund. They require you to pay for any services up front!
No, I would not recommend this to a friendRated 1 out of 5 stars
No total tech
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Total tech was supposed to come out for an appointment yesterday on 11-11-21 at 1400 pm for an apple air pro and never showed up not real happy
I would recommend this to a friendRated 1 out of 5 stars
No Support
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Geek Squad, Microsoft, and Epson were unable to get the products I had purchased from Best Buy working properly.
No, I would not recommend this to a friendRated 1 out of 5 stars
service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.it never happened building was wired for service not your fault nor mine
I would recommend this to a friendRated 1 out of 5 stars
82 year old not happy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.too far for in home service???? Paid for it, 82 and angry
No, I would not recommend this to a friendRated 1 out of 5 stars
Computer Installation
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The agent did not complete his job. Said he would return, but didn't.
No, I would not recommend this to a friendRated 1 out of 5 stars
tHEIR REP ABUSED ME BY NOT COMPLETING THE JOB
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.TERRIBLE, NEVER SET UP MY COMPUTER ALL THE WAY. LEFT OFF MANY THINGS.
No, I would not recommend this to a friend- Pros mentioned:Data transfer
Rated 5 out of 5 stars
Difficult computer set up made easy.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The gentleman who help set xup our computers and an extensive data transfer was named Travis, his work was excellent! Much more important was Travis was very kind and understanding to us Seniors, especially one who very afraid of new tech and afraid for her data. We can not recommend the geek squad and Travis in particular more highly! Thanks again
I would recommend this to a friend