Customer Ratings & Reviews

Dont advertise next day arrival for Total Tech members if you cannot do it!

Nothing new to be installed. Just wanted more efficient and working connections among my old equipment. Did not happen!

In the past when I set up a new computer all my old information came up. I am not impressed with Geek squad set up.

my settings were not installed correctly. My emails and file history were not available.

I did a geek squad chat, ended up with three separate reps. the last two used remote access. the first one uninstalled something and the second one couldn't correct what the first one did. I had to have Jada from Geek Squad come to my home to repair the damage they did.

The agent was called, left several messages no return. Spoke to the store and the tech sup. I ended up cxl all services with BB and cxl all interactions. The store was useless. The only ph# they provide transfers you to the Philippines where its limited english

The agent was of no help! He assumed (incorrectly) that the unit was much older than it was: then recommended I buy a new replacement. Why did I purchase the Geek Contract if you don't repair it. I will not renew!

I waited all day for somebody to show up and no one did. When I called to complain and reschedule my service, they wanted to book me three weeks out from the day they did not show up. Needless to say I refused that date and requested a refund.

Your company set up three appointments, showed for zero as they didn't know that the one and only in home installer was out sick through the 17th

Geek squad tech was a no show for my app scheduled for 2-8-2023. The next & earliest app was 2-27-2023. I decided to return my lab top on 2-16-2023. Very poor service.

The worst customer service ever I would never recommend them to anyone

Non existing. i was told there would be someone in-touch to set up a consult, but there was seemingly no effort whatsoever to work with my availability.

No one called and ho one showed up! I had to call customer service to get a refund. They require you to pay for any services up front!

Total tech was supposed to come out for an appointment yesterday on 11-11-21 at 1400 pm for an apple air pro and never showed up not real happy

Geek Squad, Microsoft, and Epson were unable to get the products I had purchased from Best Buy working properly.

The gentleman who help set xup our computers and an extensive data transfer was named Travis, his work was excellent! Much more important was Travis was very kind and understanding to us Seniors, especially one who very afraid of new tech and afraid for her data. We can not recommend the geek squad and Travis in particular more highly! Thanks again

Lee did an amazing job setting up our desktop computer. He made sure everything was in working order and that we were able to log in and successfully use the computer. Lee left the office just the way he found it. Keep up the grest work!!!!

it never happened building was wired for service not your fault nor mine

The agents set up my HP computer and printer. They did not take all day to do this task, and kept me informed as to what they were doing. They also gave me very good advice about my older printer - which I love.

too far for in home service???? Paid for it, 82 and angry