Customer Ratings & Reviews

My new computer sat in the room for a couple of months when I decided to ask the Geek Squad to come to my home and set it up for me. The charge was worth it. He made sure everything was operational before he left. He was professional, friendly, and educated me on several things while working on the set up. Thank you Geek Squad!!

The geek squad representative Genesis was great. She was patient with 2 senior citizens explaining everything. We recommend her highly.

Geek Squad Installed my new computer that I purchased at Best Buy & returned to get it operating correctly.

I dearly wish I could recall my Geek Squad expert's name (Wayne?), because I would like to request another home visit from him. My computer had become virtually nonfunctional, due in part to a faulty new computer set up in 2017 by another Geek. Wayne worked patiently with me and my nephew for 1 1/2 hours. I have since resolved a key issue (regaining the ability to access the Internet easily) with the help of another friend. I can now efficiently complete the resolution of my computer issues once and for all with Wayne's next visit. I hope Best Buys Geek Squad will assist me in doing this.

our agent was great....he went above and beyond what i had expected....

The agent took his time and explained everything as he set my new computer up. Polite and professional.

The agent that came to my house knew his stuff. I have had Geek Squad for many years and am very pleased with them and their service.

Great job done in helping my non tech brother get his computer set up in an assisted living facility!

Done good. I pretty well destroyed my computer. Woul not open or operate. Took it to your shop. Done as promised. Works great now. Thank you

The tech helped with setting up my computer and was very helpful,and had great patience with me

The Geek Squad technician was thorough, efficient, and knowledgeable. He set up our computer very quickly and we were ready to go.

Agent was as knowledgeable as I have ever come across. He resolved all problems with the PC and gave extremely useful advice.

Geek Squad agent was freindly & professional. Answered all my questions about my computer setup . Wore a mask when he was hooking up all my devices.

The agent did an excellent job in setting up my new computer.

My husband said the tech was superb! Very knowledgeable and informed.

I cannot remember the tech's name but he was very nice and helpful in setting up my laptop and printer. SUPER SUPER AWESOME!!!!!

she was so great at explaining things so I could follow her path.

In July 2024 I made a Geek Squad appointment because I had a Windows Update problem. My desktop was ready for pickup the next day and that problem was resolved. However, every month I create a Recovery Drive. I’ve never had any problems doing this. The error came back “Required files missing.” Those files were there before the Geek Squad took it for the update problem so what happened? I made another appointment and told the girl at the desk my problem. She went in the back for a while and returned with the tech. In short, he said he was unfamiliar with the process of creating a recovery drive. I’m thinking What?!? You’re the expert. For 6 weeks in my spare time I researched the problem and none of the suggestions worked. I did learn that all I needed was a file named winre.wim in Windows/System32/Recovery. I also found a folder named $WinREAgent$ containing a subfolder name Backup created on the day I brought my desktop in for the Update problem but the winre.wim file was not there. Still looking for answers online there was a Youtube video related to my problem saying that Recovery Files may be hidden and how to reveal these files. I followed the instructions and there was the winre.wim file in the Backup folder that the Geek Squad created. I moved that file into Windows/System32/Recovery and I could once again create a Recovery Drive. Now, I’m a person with average technical intelligence and I would expect the Geek Squad to be vastly superior. They moved that file out to fix the Update problem and never moved it back. How am I supposed to know to look for files that are hidden? And then I’m told they are unfamiliar with the Create a Recovery Drive process? Someone needs training.

Excellent!! The agent was personable, knowledgeable and kind!

Good service, rep stop by the house and completed my install in less than 45mins. Thanks,