Customer Ratings & Reviews

The agent installed my computer and monitors quickly.

Showed up early in the window of time, and did great with set up. Answered all our questions and was out in about an hour.

the agent transferred data from current computer to a new one.

they are all good people. they are helf ful people...

New setup was partially completed. Had to setup a follow-up appointment.

I love my computer, the tech pro that installed it was very polite and knew what he was doing.

We bought 2 computers from you and my husband had problems setting them up and we called the Geek Squad and it was several days before they got back in touch with us. We had a virus infect our computers and we took them back in to BB and they fixed them in a short time. This service was up to standard.

Good smart guys! Willing to help in any way and well done

He did not finish the job. ie: iCloud does not sync with some files. Ask him to come back to finish, he does not respond my phone call anymore.

I have NOT been able to get a appointment with Geek squad

One of the worse days of my life. Lost everything from my old computer so could not transfer all of my files. I lost decades of work. My geek said he had never had this happen to him before.

Very professional and charming employees. Always a great experieence.

Was told that Best Buy cannot help with gaming devices

I can't be sure if this review is for the "In Home Service" or for the Geek Squad "In Store Service". If it's about the "In Home", it was the worst service I have ever received. The techs were not given enough time to do the job, they didn't know how to do the job and when challenged about the job not complete, or done correctly, they were rude and unprofessional. I will NEVER use this service again. The techs will NEVER be allowed in my house again. The entire experience was a disaster. The computer they were to set up wasn't, the printers and scanners didn't work, the software didn't work. Absolute disaster in every way. On the other hand, I took the computer, printers and scanners to the Madison, TN location and the tech there, his name is Chad, was able to get everything to work. I have nothing but good things to say about Chad. He kept me informed, went over everything when I picked up the equipment and helped in every possible way. Yea Chad, Never again "In Home". Chad gets five stars, "In Home" gets zero and I wish I could give less.

Crew was polite and friendly. There was malware installed and I was unable to contact the company on line- I was simply offered the opportunity to buy more services. Was told verbally that I had a 30 day warrentee but was given no receipt or verification. Had to hire someone else to fix it.

The agent convinced me to switch out my router for one that is no longer compatible with my security cameras.

The Geek squad could not help. We tried a home visit and they could not help. We traveled 30 minutes taking our computer to Best Buy and they couldnt help.

Items missing from my home after technician left..reported it Best buy and they did nothing....Never again will I do business with this company

Left item at wrong address never returned to pick up product i payed for instalation. They never instaled it and never followed up

I am not able to even use my device because of the persons who have been accessing through network tunneling and using certain keys and paths that I am unable to detect or even find so I am not happy with my last service, as well as being ignored and not being taken seriously as well, I have so many different questions and I still have no answer. Agent ignored and didn’t even finish the details of our request. Still have a computer not working properly with an account hijacked by stalking intruders. Can’t even get my submission done without a fight.