Customer Ratings & Reviews

This is our second one and we have had to throw both of them away due to green algae growing in the water reservoir in an area you cannot clean. This one lasted 9 months

Water would sprinkle out when in use. Returned for a different model.

My mother occasionally has coffee in the morning so i picked this up for ease of cleaning and filling removable water vessel. Used the coffee pot less than 15 times. Clock lights up but none of the buttons are working. Not acceptable.

Got my new coffee maker and was able to use it the same day. I love the fact it comes with a permanent filter. No more paper filters. easy to program for what ever your coffee needs are. the fact I no longer have to pull it out to add water and coffee grounds to it. Love the coffee pot lid that doesn't leak or spill like my older unit did

It is a nice programmable coffee machine. I personally did not notice any issues with it. It has everything included. Perfectly works, you will not find difference between cups. What i like most is easy reservoir removal tank, Cleaning is so easy. In case if you are new to programmable coffee makers, this is the perfect pick to select, very easy to learn, just select the mode and time that's it, your coffee will be ready :). It has Classic and Rich options these are like light and strong respectively. spoon included which is good i liked it. I do not want to suggest number of spoons needed for cups, it is all personal choice, some might like 1 cup for 1 spoon which is good and strong. Another thing what i liked most is 4 cups option because that is what most people use i believe and it is handy. Warming plates work fine. You can set how many hours you want to keep hot ( Max 4 hrs ). I did not try 4, My personal like is to make fresh all the time :), it is so fast and quick. But I checked Warming plate it works and good, no issues. Starts on time without issues. So programmable setting works fine. Btw - It comes with permanent filter which is good.

I had this thing for just about a year and it stopped working. It's out of warranty and I didn't get Geek Squad protection. How convenient.

This is my third Ninja product and they have yet to disappoint! This coffee maker is leaps and bounds to the old one I have been using. The water container is clear and removable to clean, the carafe is solid. The materials used looks very high level and looks more expensive than it is! The only negative I see down the road is that the buttons will wear in time due to the finder oils and time. But that is down the road. The brew time is about the same as my old one and the tone is not as intrusive as others I have heard! The unboxing was again clear and awesome. The packing materials again are recyclable and that is AWESOME. Love this touch! I can't harp on that enough! It was packed tightly and well. There's instructions throughout the package. From the flaps to instruct you to clean the unit twice by running it on brew with water only. That's after washing everything in warm soapy water minus the coffee maker parts of course. I love that it also comes with a permanent filter and coffee scoop. Such small details that are well done go a long way and I can see why Ninja has garnered such praise through the years. I am a believer!

I have bought several coffee makers from bust buy . They never seem to last more the n a few months. This one included. started leaking water with in a few days. Next time ill look for another vendor.

This coffee maker is simple to set up, takes up an average amount of space and affords the convenience of a removable water tank for effortless filling. The 12-cup cycle takes about 12-15 minutes depending on whether you brew on classic or rich. The programming feature and clock do not require any consultation with the user manual and they even included a 1T coffee scoop with built in storage on the unit for your scoop. The lid on the carafe could be a little easier to place and remove, but it isn’t bad. The reusable gold filter rests in the filter holder. Small batch cycle works beautifully, but important to note this machine will brew based on the total amount of water in the tank regardless of whether small batch is selected or not, so be sure the water quantity in the tank matches your desired output.

Not sure about that water tank- seemed1 step too many. I returned it and went back to old brand coffee maker. Thank you Best Buy for easy return!!

terrible most inconsistent cup of coffee. Now at the junk yard. Back to 30 dollar Mr Coffee maker

Doesn’t heat at all. Only worked a few times, now I have to go through manufacturers. Don’t buy this particular model - if u ask me.

Broke after 6 months than gave trouble for replacement even after having insurance so not worth it

After struggling w/ our 3rd K-Cup machine, we decided to finally go back to conventional brewing and are so glad we found this Ninja! Perfect brew temp and warmer plate temp make your pots of coffee aromatic, and long lasting - while not getting that bitter/burnt flavor after hours. While my preferred coffee is a short espresso, most guests we entertain are not as acclimated to the high potency of espresso and we are happy to serve our company a perfect pot of coffee from the Ninja. We really like the build quality of the reusable filter. The coffee carafe has a solid feel to it as well. Dishwasher safe too. Might be the best consumer coffeemaker under $100!

I will NEVER BUY from Best Buy Again!!!! TERRIBLE CUSTOMER SERVICE!!! Do yourself a favor and RUN FAST to another store!!!

Didn’t like it. No markings on the pot for number of cups. Returned it.

Bought this for my girlfriend as an early Christmas gift. We wanted something with a timer, but I love the Ninja brand and absolutely love this coffee maker! I only wish I got the one with the attached frother. I love the fact you don’t need to purchase filters because it has one built in already (reusable/ rinseable) and there’s never any grounds in it. 10/10 recommend!

The overall machine works great. The only issue is the design of the glass pot, with incorporates a plastic rim to secure the lid. Basically, when we go to pour a cup of coffee, we end up with spilled coffee all over the countertop. It leaks between the glass pot and that plastic rim. This has also became a problem if we clean and scrub out the pot, soap can get up and in-between the glass and top plastic rim. It is hard to rinse out that soap and it ends up in our drinking coffee. I'm searching for a new coffee maker to purchase with a glass pot that doesnt have a top plastic ring. I will not purchase this model again nor recommend it.

Always had a different brand through the years (Mr.Coffee) but never kept the coffee very warm.. This is a STar maker so easy to use, brews quick an coffee is hot all the way to last cup! We LOVE this coffee maker so much will be the one we would buy again!! Big difference in this unit, as no sloppy water spilling either.. You won't be sorry... worth the price!!! Highly recommended!!!

It just makes hot coffee that tastes great. Our old coffeemaker just wasn't putting out a really hot product. This one is great. Love the detachable water reservoir & cone filter rather than a basket type. Only my 2nd Ninja product but they really seem to know what they're doing!!