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Customer reviews

Rating 4.7 out of 5 stars with 870 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend

Customers are saying

Customers love the product's ease of use, excellent overall performance, and the amazing quality and perfect scoopable texture of the ice cream it produces. However, some customers note that the machine can be loud and requires a significant freezing time. A few also mentioned its large size and perceived high price.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 40 Showing 781-800 of 870 reviews
  • Rated 3 out of 5 stars

    Just not as convenient as I wish

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the concept of this but I haven’t used it as often as I wish because it takes so much future planning. I have definitely been influenced from people online to buy this thing. I’ll probably resell it since it’s so popular. I prefer a conventional ice cream maker I think.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    really enjoying this one... I ordered 2 additional pints to make enough for everyone... it's so good one pint will be for one person each.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Cool, but....

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not practical. The fruit or items need to be frozen for at least 24 hours before you can blend whatever you want to make. It's a cool idea if you have time and patience, but when I want ice cream I just want it I don't want to have to work for it. LOL but it's well made and looks really nice. Just not for me.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi there, thank you for your review and for sharing your honest experience with us. We’re sorry to hear that the product didn’t feel practical for your needs. We understand how inconvenient it can be to have to freeze ingredients for 24 hours before blending, especially when you’re craving ice cream and want it right away, rather than having to plan ahead. Your point about wanting convenience is completely valid. At the same time, we’re glad to hear you found the product well‑made and visually appealing, even though it wasn’t the right fit for you. Feedback like yours never goes unnoticed. Hearing what works and what doesn’t helps us improve and better meet our customers’ real‑life expectations. Kind regards, Ninja Kitchen

  • Pros mentioned:
    Ease of use, Ice cream quality
    Cons mentioned:
    Noise level, Size
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Great addition for desserts if you have the space.

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ninja - CREAMi Deluxe 10-in-1 Ice Cream and Frozen Treat Maker The Creami makes smooth ice cream, slushies, frappes, and frozen yogurt without issues. Unlike most countertop ice cream makers where you freeze the empty bowl, this product requires you to freeze the ice cream mix, coffee, or slushy mix in one of the two provided pint size containers for 24 hours before processing. While processing it is extremely loud - especially when making a slushy. My kitchen is small and sets at a normal 24dB level. When the Creami is running it will push the level to 79dB or louder measured from 8’ away. It can drive you out of the kitchen depending on what program you are running. When making frozen yogurt you need to mix it twice; adding a little liquid the second time to keep it from being crumbly. Storage is an issue because the unit is large, kind of like an oversize coffee maker. Our real issue comes in from the unit’s height, it measures 16-11/16” tall. Our overhead cabinets are 16-5/8” from the countertop to the bottom of the cabinet. This doesn’t allow the unit to be slid under the cabinets for any storage, it is 1/16” too tall for our kitchen. Overall, the unit is easy to use and very easy to clean. If you have a larger kitchen with more counter space, it would be a welcome addition. We have enjoyed making desserts and drinks that are fresh and ready in minutes. Ready in minutes comes from freezing the ingredients ahead of time.

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 5 out of 5 stars

    Love it.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall a great item. My only concern is that it’s very loud. Need to figure out how to make it a bit quieter.

    I would recommend this to a friend
  • Pros mentioned:
    Ice cream quality

    Rated 5 out of 5 stars

    Another great product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Another excellent Ninja product! Added it to my Ninja cookware set, my Ninja coffee maker, and knives!!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    It’s a good machine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought a machine. It didn’t work so I called ninja and they replaced the machine. Great customer service but annoyed it didn’t work straight it the pack

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi Patricia,
      Thank you for taking the time to leave a review.
      We sincerely apologize for the inconvenience you encountered receiving a defective CREAMi XL Deluxe 11-in-1 but are happy to hear that our customer service team provided a pleasant and effective resolution. We will certainly share your feedback with the relevant teams for consideration on future products. If you need any help with your replacement, please don't hesitate to reach out to our team by phone at 1-800-365-0135; we'd be more than happy to help.
      Kind regards,
      Ninja Kitchen

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great gift!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my daughter. She loves to make smoothies. She loves it!! Now I want one for myself.

    I would recommend this to a friend
  • Cons mentioned:
    Price

    Rated 1 out of 5 stars

    This is just an expensive ice shaver

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is okay but the cleaning and maintenance of this machine is terrible. Such a headache. I don't recommend buying it if you want to constantly have to clean it day after day after day and it ends up stinking too after the second use. It's just a fancy eye shaver with an extremely high price!!

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,

      Thank you for your valuable feedback. We are sorry to learn that you are not pleased with your Ninja Creami. We will definitely relay your comments to the appropriate teams for future product enhancements. If you need any help with your unit, please do not hesitate to reach out to us at 1-800-365-0135. We are always here to assist.

      Kind regards,
      Ninja Kitchen

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Best gift

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love this product. I got one to give as a gift. Now im getting myself one.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good quality

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very handy and high quality. Bought it for my daughter and she uses it everyday.

    I would recommend this to a friend
  • Pros mentioned:
    Texture

    Rated 5 out of 5 stars

    Great ice cream

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great way to have fun with the whole family and makes great tasting ice cream

    I would recommend this to a friend
  • Pros mentioned:
    Ice cream quality

    Rated 5 out of 5 stars

    Ninja creami

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for my son for a Christmas present. I'm excited for him to try this

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Very good product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome product. Use it almost every weekend to make different things.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Ninja

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very cool dessert machine. Very easy to use and ice cream is yummy.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Better version

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better than previous model. Easy to use, larger containers.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Yum

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. I’m glad I chose this product. Easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Exactly what I thought

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend to anyone who is a ice cream fanatic

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor customer service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best buy app defaulted to my original address....even though i had changed it at time of order. I called them. They said they changed the shipping address for me and that it would still be delivered on time. However the next day, shipping showed delivery was pushed back for 2 weeks. So i called back in to customer service and had the order cancelled. Just found out that the item was delivered to the wdong address. Several states away. Dont have the watch or my refund. Lost $400

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use, Ice cream quality
    Cons mentioned:
    Noise level
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Sturdy & Best Icecream and Frozen drink maker ever

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Creami Deluxe Pros: 1. Its the best ice cream maker with just three easy steps. Prepare the base, freeze it overnight and process. I was quite amazed by the power of this machine. I was wondering how this machine is going to perform with the base being frozen for over 24 hours. But this machine really crushed the ice in couple of minutes and i was surprised to see the ice cream already ready. All that we need is patience for 24 hours to get the base frozen. Later it is just a few minutes that we have to spare to get delightful ice cream or frozen drink. 2. 2 Large Containers (24 oz. each) with wide variety of options like Ice cream, Lite Ice cream, Sorbet, Gelato, Frozen Yogurt, Italian Ice, Creamicinno, Frozen Drink, Slushi, Milkshake. Some of the options like Frozen Yogurt, Italian Ice, Creamicinno, Frozen Drink are present only in this Deluxe version and not in the Standard version. 3. Easy to install jar. In the standard version it was required to slide the pitcher underneath the shaft, move the pitcher left and right so that it locks and then lock it. There are chances that we might hit the shaft on the top or ridges on the bottom on the standard version. Very easy to line it up on the Creami Deluxe, push it straight and lock it. 4. Illuminated Touch buttons on the Standard version has been replaced with the Dial on the Deluxe. Also the alignment of Scoopable options (Ice cream, Lite Ice cream, Sorbet, Gelato, Frozen Yogurt, Italian Ice) on the left and drinkable options (Creamicinno, Frozen Drink, Slushi, Milkshake) on the right makes it easy to choose. 5. Progress bar on Standard version has been replaced with the minutes indicator which gives an idea how much time it is going to take for each setting. 6. Mix in option - For mixing M&Ms or Chocolate chips or Oreo cookies. Very good option to get a professional/industrial task done but from the home. 7. Respin option - Used when we need to respin if the ice cream looks more granular. This setting is realy quick and doesn't take much time. 8. Containers, lids, and paddle are top-rack dishwasher safe and easy to wash. 9. Recipe book is included and hundreds of recipes are available online Cons: 1. This machine is a little loud but you cannot complain much if you really love ice cream. 2. Only one color option to choose from instead of 4 different colors(Blue, Red, Cloud Silver and White) in the Standard version Differences between Creami Standard and Deluxe version 1. Illuminated Touch buttons on the Standard has been replaced with the Dial 2. Deluxe has Large container, bigger lid, bigger blades - 3 cups (24 ozs) instead of 2 cups (16 ozs). 3. Deluxe has nice Jar design 4. Deluxe has the ability to process Full or Top half or the Bottom half of the container. Option to just process just the top half and save the rest for the future is a nice feature which might be helpful for many. 5. Progress bar on Standard version has been replaced with the minutes indicator which gives an idea how much time it is going to take for each setting. 6. Jar installation - In the standard version it was required to slide the pitcher underneath the shaft, move the pitcher left and right so that it locks and then lock it. There are chances that we might hit the shaft on the top or ridges on the bottom on the standard version. Very easy to line it up on the Creami Deluxe, push it straight and lock it. Upgrade decision from Creami to Creami Deluxe: 1. Only if you need a bigger container go for the Creami Deluxe First time buying: If you really don't worry about the quantity and if don't want to spend 20$ extra, you can go for Creami Standard model. If you want 3 cups instead of 2 cups and don't worry about spending the extra 20$, Creami Deluxe is the one for you.

    I would recommend this to a friend