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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 406 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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Cons mentioned filter

93%would recommend to a friend

Customers are saying

Customers highly value the ease of use and overall performance of this ice cream maker, which consistently delivers high-quality, well-textured homemade treats. Users also appreciate the included recipe book and the convenient pint-sized portions. While the machine is praised for its speed, some customers have expressed concerns regarding the operational noise level and the lengthy freezing time required. Additionally, a few users have noted potential issues with the durability of the plastic components and the blade assembly.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 16 Showing 301-320 of 417 reviews
  • Best Buy Employee

    Rated 5 out of 5 stars

    Ninja creami is awesome !

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] You can make your favorite desserts healthy !! My gf and i love icecream but it can be unhealthy so this thing makes healthier ice cream! Plus you can customize what you put in so you never get bored of different flavors

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must have for ice cream lovers

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly how I was expecting this product to be, I can see there is a newer version but in my opinion this is a perfect option if you’ve never done ice cream before (like me). Great for protein ice cream recipes, loved it 100%

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are loving this device! Bought some extra base cups & have just been keeping. Freezer stocked with choices. We have protein ice cream every day!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Homemade ice cream is finally easy!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a huge hit to turn out individual ice cream flavors everyone gets exactly what they want so no waste “trying” store bought expensive flavors that often end up going uneaten when descriptions on carton’s don’t meet expectations

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Just use your Ninja Blender

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far all I have made are shakes. Reality my Ninja blender can do the same job.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing machine. I love the blends and ice cream. Very unique machine and extraordinary blends.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Making Ice cream is a piece of cake!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this product! I never knew making ice cream could be so easy!

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 4 out of 5 stars

    Loud Ice Cream Maker

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome product and it works very well but very loud

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I'm in love!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is such an amazing ice cream machine! Ive been having a blast experimenting with different flavors of ice cream and they've all been so good! The sorbet is also an amazing geature and i have never enjoyed my caned feuut as much!

    I would recommend this to a friend
  • Best Buy Employee

    Rated 3 out of 5 stars

    Kind of cool

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    Best Buy Employee
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] It's okay. Not really. It looks cool but you only use it one time. It doesn't come with enough cups to make multiple ice creams.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello Connor,

      Thank you for taking the time to share your feedback. We understand how disappointing it must be to feel limited when you’re excited to make more than one frozen treat. This isn't the experience we want for our customers. Additional pint containers are available for purchase so you can prep more batches whenever you’d like. We’d be glad to talk with you so we can learn more about what didn’t work for you and help get things running the way you expect. Please feel free to give us a call at 1‑800‑365‑0135, and our team will be happy to assist. We're available Monday–Friday: 9 a.m. – 9 p.m. ET and Saturday: 9 a.m. – 6 p.m. ET.

      Kind regards,
      Ninja Kitchen

  • Rated 4 out of 5 stars

    Great way to make frozen treats any time you want

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There are easier ways to make actual ice cream, but using lighter options for dairy and sugar require a powerful mixing motor. I've had great success making various kinds of light frozen desserts with this. It has a fairly small footprint but is rather a tall machine. It's very loud, but holds steady on the counter while it works.

    I would recommend this to a friend
  • Cons mentioned:
    Design

    Rated 1 out of 5 stars

    My Ninja Blender and Cuisinart do a better job.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I own several Ninja products and I was really excited when I saw the Ninja Creami come on the market. I had a Cuisinart previously -- loved it and used it frequently for 7 years -- then the motor went. I was looking into a replacement and thought I would spend the extra $150 on the Ninja. Well, after doing most the prep in my Ninja blender, freezing it for 24 hours, and the attching it to the Ninja Creami -- it just blended it or pulvarized it into a dipping dots powder. I tried multiple settings, adjusted my recipes (I make low sugar and full sugar bases, with/without eggs, etc -- all were creamy in my Cuisinart), and still couldn't get a creamy ice cream after 7-8 attempts. It literally turns on, "churns" for less than 5 minutes, and delivers a disappointing ice cream. Definitely not worth the $200 price point. Adding a few ice cubes to my Ninja blender with the base does a better job. Plus, you'd think they would have designed this machine to blend the ingredients, then you freeze it, and then slow churn, not blend churn, ice cream. In short, I am packing it back up and exchanging it for the $60 Cuisinart.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Ice cream

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and easy to clean with the extra containers

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    I scream for ice cream

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome little machine. Fun for the whole family. Love it

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Fresh ice cream

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My daughter loves it. Ice cream recipes easy to follow.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    The Ninja Creami is just what we needed.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was absolutely amazed as to just how easy it was to make ice cream and other frozen desserts. We live in a travel trailer most of the year and any camper knows that freezer space is usually an issue. The pint containers are the perfect size to be able to have 2 flavors so we can each enjoy a flavor/dessert that we enjoy. A half gallon container can't be split up so the containers can be placed pretty much any place in the freezer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ninja Creami

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The wife has been wanting one every since I bought one for her daughter at Christmas time this past year. But yes she made Mint chocolate chip and orange sorbet both were delicious!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got the good product fir best buy for less price .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it, been using it almost everyday. Also use it as much as much as my air fryer and that’s how I knew it was a good investment

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    We love it!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love making all kinds of frozen desserts with our machine. Lots of fun being able to create your own flavors.

    I would recommend this to a friend