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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 406 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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93%would recommend to a friend

Customers are saying

Customers highly value the ease of use and overall performance of this ice cream maker, which consistently delivers high-quality, well-textured homemade treats. Users also appreciate the included recipe book and the convenient pint-sized portions. While the machine is praised for its speed, some customers have expressed concerns regarding the operational noise level and the lengthy freezing time required. Additionally, a few users have noted potential issues with the durability of the plastic components and the blade assembly.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 18 Showing 341-360 of 417 reviews
  • Rated 4 out of 5 stars

    Yummy milkshakes

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I pretty much only use it to make milkshakes and have yet to use it to actually make ice cream. I got it on sale so it was worth it for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ninja

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love trying all the different recipes. There are even more online!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I Love it.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine is awesome. Churns the mixture into ice cream in minutes. I love it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Make ice cream out of anything!?!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have not yet opened but I think this is going to be well worth the money

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ice Cream

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product came as described. It’s a Christmas gift so I haven’t used it yet.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 4 out of 5 stars

    Ninja

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    Best Buy Employee
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] Nina creami is an amazing ice cream maker, it also makes great sorbets

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and price, Must have item. Highly recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A Gift

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven’t given it to my son and his family yet it’s a gift.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ice cream

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can’t wait to use it. It was a gift to myself for the holidays.

    I would recommend this to a friend
  • Cons mentioned:
    Freezing time

    Rated 2 out of 5 stars

    Product disappointment

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this pricy item wanting to go home from the store and make homemade ice cream. I was disappointed to find that this is a 24 hour process to make ice cream . Although it has many options , it is not what I thought it would be and it was utterly disappointing to my Granddaughter that we could not make it the same day.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Frozen!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent birthday gift to someone who loves frozen treats!

    I would recommend this to a friend
  • Cons mentioned:
    Freezing time

    Rated 3 out of 5 stars

    Too much waiting time

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    24 hours freezing time is too much to make ice cream…. Don’t want to wait so long

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Ninja does it again

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been in almost daily use by my wife for the smoothie bowl option alone. She loves creating her own combinations and knowing what goes into them. Very easy to use and maintain.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not as great as expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product is not as good as I thought it would be. It does its job. BUT, it’s not worth the money. You can not make ice cream when you want. You have to make sure to freeze the base for 24hrs. Stupid!!

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi Mickey,
      Thank you for your feedback. We’re disappointed to hear about your experience with your ice cream maker. We will absolutely share your comments with the relevant teams for consideration on future products, and we hope you’ll give our products another try in the future. If you have any questions or need assistance, please call our support team at 1-800-365-0135 (Ninja), Mon–Fri 9 a.m.–9 p.m. ET | Sat 9 a.m.–6 p.m. ET.
      Best Regards,
      Ninja Kitchen

  • Rated 3 out of 5 stars

    Not an ice cream maker, but it does the work

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine is well made and does a great job mixing the frozen preparation into ice cream. I wasn't really aware that it was just a mixer for frozen products. So it was disappointing as I was looking for the traditional, nostalgic churning device. I should have done my research. 3 stars because this machine is a glorified mixer.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use, Ice cream quality
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Kid tested and approved!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Full Disclosure: I received this product through Best Buy’s Tech Insider Network in exchange for a fair evaluation and an unbiased review. Without knowing what to expect, I was very excited to finally receive my Ninja CREAMi Ice Cream Maker in the mail a few days ago because homemade ice cream brings back pleasant childhood memories for me. Unboxing the CREAMi was easy. It was well packaged (triple-boxed actually) and secure, yet easy to remove all parts and packaging from box. The box contained the Ninja CREAMi machine, 1-paddle blade, 1-outer bowl with lid, 3-pint containers with lids, safety manual, quick start guide, and a recipe book. The CREAMi has a countertop footprint about the size of an average coffee maker. There is no assembly required, just plug it in and once your ingredients are frozen you are ready to process. It is very heavy for its size. An indication that it is well-built using quality materials. Heft means a lot to me. Ninja CREAMi works differently than the ice cream makers you're probably used to seeing. This is not just a new way to crank creamed ingredients inside salted ice. In fact, it doesn't use ice or even salt for that matter. Basically, you freeze your ingredients ahead of time then use the Ninja CREAMi to process them into ice cream, sorbet, sherbert, and so on. The only downside to this concept is that it takes a little preplanning on your part to freeze the ingredients. For our family that didn't seem to be a big deal and the results are well worth it. Nothing has to be pre-cooked either for it to be creamy as silk. The CREAMi works by using the strong paddle blade and powerful motor to quickly process any pre-frozen, base recipe. The average recipe takes less than five minutes to process once it is frozen completely. Because the CREAMi has settings for ice cream, sorbet, sherbert, gelato, milkshakes, and smoothies the combination of ingredients and textures that you can come up with is virtually limitless. I have made chocolate ice cream, fresh blueberry ice cream, and fresh peach ice cream so far and all have turned out delicious. I have used a combination of milk, cream, half-&-half, and fresh fruit, all of which turned out very creamy and delicious. To make a shake yesterday, I used the ice cream setting first then immediately reprocessed it with the milkshake setting and ended up with the creamiest chocolate shake we've ever tasted. This machine is a lot of fun. If a full pint is not consumed it can be placed back in the freezer with the lid on and eaten another day. It can also be re-leveled with a spoon, re-frozen, and re-processed again making it smoother and creamier every time. I would definitely recommend this workhorse of a machine for many reasons, but the best reasons are that it is easy to use, fun, and so simple to clean. A few thoughts: The Ninja CREAMi is best suited for the small to medium family who would enjoy old-time ice cream flavor without all the work and mess of crank machines. However, you could buy extra pint containers for larger families, groups, parties, or for just having a variety of flavors on hand. This device is going to be a godsend for those with serious dietary restrictions such as dairy free, gluten free, egg free, nut free, etc. It would seem that if you can freeze any safe ingredients (like coconut milk or almond milk) you can make an allergy-free, specialty ice cream for that dietary restricted loved one in your family. All you'd have to do is try it with ingredients you know you can trust. The instructions cautioned against using fresh fruit (just like the old-style, crank, salted-ice machines), but we went ahead anyway and made fresh blueberry ice cream and fresh peach ice cream and both came out even better that perfect. Actually they were both a little bit of heaven in July! If this new concept in making ice cream becomes a success for Ninja, I'm betting we'll see a quart-size version in a year or two. I hope anyway. Because in our family of five, a pint of this ice cream doesn't ever make it back into the freezer. Overall, my family and I found Ninja's CREAMi Ice Cream Maker to be an extremely well-engineered and well-built machine that makes a superior ice cream. We highly recommend it without any reservations whatsoever. For a final stamp of approval my 10-year old granddaughter said, "It's really yummy!" Well, there you go, kid tested and approved!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good machine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The recipes are not all that I was hoping. Looking for more options

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    If you love ice cream it’s a must

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My parents are in love with this gift! It makes the best desserts ever and in an amazingly short amount of time!! Best gift ever!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Ninja Creami Ice Cream maker

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Ninja Ice Cream maker is a fun gadget for everyone. I couldn’t give it 5 stars, you have to prepare all the ingredients ahead of time. Put it in the freezer for 24 hours before you can make ice Cream.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best ice cream maker I have seen. Its easy to use and make clean up nice and easy.

    I would recommend this to a friend