Customer Ratings & Reviews
- Model:
- CFP305
- SKU:
- 11954873
Rating by feature
- Value
Rating 4.5 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
ok so far
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to exchange for a new one after 15 days because it kept telling me to clean it when everything had been cleaned multiple times
I would recommend this to a friendBrand response from SharkNinja Product Expert
Posted .We are very sorry to hear of this experience. Please do not hesitate to reach out to us if you require any assistance with your new system. If you have any other questions, our product specialists are available at 866-826-6941, Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET.
So much better than a Keurig machine
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wow. Been Keurig fan for years but my last 2 machines died prematurely. Decided to try the Ninja and boy am I glad. Coffee is brewed hotter, have the option to make a carafe, plenty of cup size options, and more. Has a meter showing brew progress, makes a sound when done. Super happy we made the change
I would recommend this to a friendMessy, would not recomend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was debating between this ninja and a keurig coffee machine. The Keurig sold out so I went fort his one which was my second choice. This is Very messy though, it will splash coffee (small drops) every where that will eventually cause a mess and I had coffee residue with every cup I made. Also not matter what setting I tried, the coffee would never come out strong. I returned it and got a keurig
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Carolina,
Thank you for sharing your experience with the Ninja DualBrew Pro Specialty Coffee System. We’re sorry to hear that it didn’t meet your expectations and that you encountered messiness and difficulty brewing strong coffee. We understand how disappointing this must have been, especially after it wasn’t your first choice.
Your feedback about the splashing and coffee strength is invaluable, and we’ll make sure to share it with our product development team to help improve future designs. While we’re sorry the machine didn’t work out for you, we appreciate you giving Ninja a try.
If you ever have questions about other Ninja products or need assistance, please feel free to reach out to us at 1-800-365-0135. We’d be happy to help you find something that better suits your needs.
Kind regards,
Ninja Kitchen
- Pros mentioned:Overall performance
Coffee does not stay hot
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great but the Stainless Steel pot does not keep the coffee hot.
No, I would not recommend this to a friend Don't waste your money...garbage
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wish I could give it zero stars, do not waste your money, buy a keurig! After so many issues with this had to have ninja send me a new base undee warranty but still had to pay shipping. Then after several issue when it would only brew hot water they state it only works with cerain k cups and said the main K cup pod adapter is not covered under warranty and suggested I purchase a new one for $50. This whole brand is dead to me.
No, I would not recommend this to a friendGarbage
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Piece of junk. Coffee grinds in almost every cup..
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi there,
Thank you for your feedback. This isn’t our usual standard, and we understand how frustrating it must be to find coffee grinds in almost every cup that’s not the experience we want for our customers. Please contact our customer service team at 1-800-365-0135, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET, and we’ll do everything we can to make this right. Your experience matters to us, and we truly appreciate your loyalty and the time you took to share this with us.
Kind Regards,
Ninja Kitchen
Buy Something Else
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is incredibly loud and it kept spewing coffee grounds in everything
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi There,
Thanks for your review. We’re disappointed to hear about the noise level and the issue with coffee grounds. That’s definitely not the experience we aim to deliver. We’d love to help troubleshoot or explore a replacement if needed, please reach out to our Ninja support team at 1-800-365-0135 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET.
Kind Regards,
Ninja Kitchen.
Fits all my needs
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love that there are a lot of size drinks to choose from. I also love that the hot water dispenser is separate from where the coffee drips. No more coffee flavored teas! Only issue I had was removing and putting back the K-cup adapter.
I would recommend this to a friendNo warming plate with Thermal pot
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Coffee becomes lukewarm within an hour of being made.
I would recommend this to a friendNot so great!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not impressed with this machine. Over priced and over rated.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Mlpa,
Thank you for sharing your thoughts on the Ninja DualBrew Pro Coffee System. We’re sorry to hear that it didn’t meet your expectations in terms of value and performance.
We strive to offer high-quality, versatile coffee systems, and we appreciate your feedback. If there are specific features or performance concerns that we can assist with, our team would be happy to help. Please feel free to reach out to us at 1-800-365-0135 for troubleshooting tips or to discuss how to get the best experience from your machine.
We value your input and appreciate you giving Ninja a try.
Kind regards,
Ninja Kitchen
Nice while it lasted.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was a nice coffee machine...while it lasted. It died 1 year and 4 months after purchase. Something internally seems to have shorted out. Took a chance on the Ninja brand but will replace with a proper Keurig.
No, I would not recommend this to a friendHORRIBLE FOR CARAFE BREWING, GROUNDS EVERYWHERE
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's only day 2 and I've already decided to return it. The coffee grounds spilled over into the carafe and basket (with the included filters!). A reusable filter is impossible to find; the original doesn't exist right now, and the Amazon knock offs don't fit at all. Best Buy doesn't have one that I could find. The carafe seemed to stay warm enough for us to finish a pot but I'd prefer glass with a warming tray. Ninja has some work to do on this model for me to keep it.
No, I would not recommend this to a friendThermal Jar setting no good.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The thermal jar setup which is the one I got is no goog. It looks good but it doesn't keep coffee hot. You have to brew coffee and drink right after...
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your coffee maker. The carafe should be keeping the coffee hot for up to two hours. We will absolutely share your feedback with the relevant teams, but we'd also recommend that you reach out to our team by phone at 1-800-365-0135 to ensure the unit is working as it should.
Kind regards,
Ninja Kitchen
not good quality
|Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It looks beautiful and works great for about 2 years. The Kpod stopped working, then the regular brew started taking forever and i have grounds in my coffee, now it leaks coffee for hours. I tried cleaning it, looked on you tube for advice, bought a specific calcium deposit cleaner and it did nothing. Cannot return or get replaced at this point.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We understand how frustrating this situation must be. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you.
Kind regards,
Ninja Kitchen
Total Tech
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Total tech package is well worth the money. Purchased this coffee maker (which I love) about a year ago and it stopped working. No questions asked just traded it out for a new one at no cost!
I would recommend this to a friendDoes what it says, mostly
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like it. Saves room from having a regular coffee maker for when we have guests; and makes the lcups for all the other tines. It does drip., so there’s little puddles to wipe up regularly, but all on all does the job.
I would recommend this to a friendExcellent Coffee Maker
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far, working like a charm. Much faster brew than a couple of other name brands, great coffee and black tea from pods. Wanted a thermal caraf to keen coffee warm for more than a few minutes.
I would recommend this to a friendNo thanks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pot leaks when I pour. I have tried to contact Ninja customer service, but have not had any luck
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Cindi,
We’re sorry to hear that your coffee maker pot is leaking when you pour, and that you’ve had trouble reaching our Customer Service team. We understand how frustrating this must be, and we want to help make things right. We kindly invite you to reach out to our Customer Service team at 1-800-365-0135. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.
Kind regards,
Ninja Kitchen
Just no
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use to like Ninja. Had the previous version of this make and loved it. Now only have had since half a year and looking to replace it. The biggest complaint I have it is the pot always spills coffee while pouring it. Second complaint coffee ground as always ending up in the coffee have tried many different types of filters and the only seems to work is if you don't go about 2 scoops of coffee . It is always making a mess.
No, I would not recommend this to a friend- Cons mentioned:Temperature control
I don’t recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my coffee hot !! The machine is great but doesn’t stay warm. I regret purchasing this item
No, I would not recommend this to a friend