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Customer Ratings & Reviews

$397.95

Customer reviews

Rating 4.6 out of 5 stars with 2036 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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90%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 95 Showing 1,881-1,900 of 2,036 reviews
  • Rated 1 out of 5 stars

    No thanks

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pot leaks when I pour. I have tried to contact Ninja customer service, but have not had any luck

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi Cindi,

      We’re sorry to hear that your coffee maker pot is leaking when you pour, and that you’ve had trouble reaching our Customer Service team. We understand how frustrating this must be, and we want to help make things right. We kindly invite you to reach out to our Customer Service team at 1-800-365-0135. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.

      Kind regards,
      Ninja Kitchen

  • Cons mentioned:
    Temperature control

    Rated 1 out of 5 stars

    Col coffee, poor Ninja

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It doesn’t keep the pot hot. There in no heating element

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      We're so sorry to hear that you aren't happy with your DualBrew. This model doesn't have a heating element, as the heat generated by the warming plate could damage the lining of the carafe over time. With that said, we will absolutely share your feedback with the relevant teams for consideration on future products.
      Kind regards,
      Ninja Kitchen

  • Rated 2 out of 5 stars

    Broke down in 4 months

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm glad I bought the replacemnt protection. After 4 months this device started flickering and turning off/restarting when attempting to make coffee. Was able to replace instore.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Ninja coffee system

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not great, worked great out of the box but after using it for about 1 months, it starts spitting coffee out.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Temperature control

    Rated 1 out of 5 stars

    nan

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    coffee won't stay hot in pot. won't take reusable pods. won't heat your milk. it's a waste of money.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Junk

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It doesn't brew the ounces you set it for. It is either less or overflows your cup. If you put the correct amount of water in, it will tell you to add more. Its not worth the hassel.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    An awesome dual brew coffee maker.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An excellent product. We replaced a Cuisinart which was more than the cost of the Ninja. It was poorly made, It leaked excessively.

    I would recommend this to a friend
  • Pros mentioned:
    Design, Ease of use, Frother
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Perfect all around system

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Ninja Dualbrew system is the perfect solution to having one machine that can make a large carafe of coffee/tea or just a single serving. It easily converts in seconds from a standard coffee maker brewing a carafe through grounds, to a single serve K-cup machine. It also has an ingenious 2nd water line so if you just want hot/boiling water for making oatmeal or hot chocolate, a flip of a switch routes the water to a dedicated line just for water. That means no cross contamination of water that tastes like coffee! The design is also well thought out for maximum flexibility with your space. You can have the water tank on the side of the unit or spin it around to the back. There is a frother tucked neatly away on the left side of the machine if you need it and it easily detaches for cleaning. The front display is easy to read and looks great so you can quickly tell what mode you have it in and make quick adjustments. The clock on the front is nice to have but is primarily there so you can set the brewer to start at a certain time and have your coffee or tea ready to go first thing in the morning. This unit replaces multiple appliances in one easy to use package. We use it primarily for Iced Coffee, tea and hot chocolate and it has worked perfectly each time and is easy to clean. Really looking forward to having it during the holidays so we can make a large pot of coffee and immediately make a quick cup of decaf or tea if someone wants. I highly recommend this to anyone due to it's flexibility between grounds and Kcups, option for straight up hot water in a dedicated line, and ease of use design. The unit includes the large carafe pictured as well as the measuring spoon which stows neatly into the side of the unit. Overall, a very well thought out design and system!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Grinds everywhere

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible -__- after the first week of use it bubbles coffee grinds up everyday now. And not just a few grinds but all of them. Even doing it with the coffee pod attachment. I’ve always used Ninja and this is the first one I was disappointed with…

    No, I would not recommend this to a friend
  • Cons mentioned:
    Temperature control

    Rated 3 out of 5 stars

    Coffee fast.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does brew coffee fast. You have to drink it fast. It does not keep it as hot as i would like.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    great coffe maker machine

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great appliance ... bought to my wife ... lots of fun trying to understand how to use it and what to try first.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor quality

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great machine to start, 1 year later electrical short in push button? Starts brew cycle for a few seconds then stops and resets back without completing brewing.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello Laura,

      Thank you for taking the time to leave this review.

      We're so sorry to hear that your Ninja DualBrew stopped working properly after one year of use. While we will absolutely share your feedback with the relevant teams for consideration on future products, we would like to make sure your product is working as it should. Please give our team a call at 1-800-365-0135, so we can help with this.

      Kind regards,
      Ninja Kitchen

  • Rated 2 out of 5 stars

    Love hate

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Made great coffee till when worked to much preesure would blow the pods up

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Stopped working before two years. Not worth it!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Coffee maker went out less than two years. No warranty or support so out of a $200+ coffee maker. Very disappointed that such an expensive machine couldn't even last two years.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Don't waste your money on this, worst Ninja coffee

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always buy Ninja products and have purchased 3 other coffee pots and loved them, BUT this one is TERRIBLE. don't waste your money. The coffee tastes terrible on any setting and it doesn't fit on a standard kitchen counter. should've just returned it.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      We're so sorry to hear that you’re having trouble with your coffee system. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you.
      Kind regards,
      Ninja Kitchen

  • Cons mentioned:
    Temperature control

    Rated 1 out of 5 stars

    Not hot enough

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was really excited to try it out, but unfortunately any drink that I get is cold even when I get boil water.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Temperature control

    Rated 1 out of 5 stars

    Don't buy if you like HOT coffee

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Coffee is not hot enough for my liking. Also it doesn't have a hot plate.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    No like

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I didn't like it, it wasn't what I expected for the price of the coffee maker

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    coffee maker

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i love that taste and the fact i can make different types of coffee from the comfort of my home

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Such a great coffee maker!!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is amazing. My boyfriend loves hot coffee and i love cold! Its the best of both worlds.

    I would recommend this to a friend