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Customer Ratings & Reviews

$397.95

Customer reviews

Rating 4.6 out of 5 stars with 2036 reviews

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Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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90%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 96 Showing 1,901-1,920 of 2,036 reviews
  • Cons mentioned:
    Temperature control

    Rated 1 out of 5 stars

    Over rated and over priced

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Water does not get hot enough for tea. Over rated

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very customizable, love the way you can customize your brew based on what you are having.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Coffee pot

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didnt realize that it didnt have a warming feature. Large capacity coffee pot at 55 ozs

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great coffee maker. Easy to use, and quick.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been our best coffee maker yet!!! Fits all our cups for home or on the go!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great value

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value.....great price....great quality.....great for different coffee options

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Ninja coffee maker

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very very complicated to make a pot of coffee, i still don't know how to make a pot of coffee without a lot of time and frustration

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Exceptional

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the functionality and quickness of brewing. The slight draw back no drip tray

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Over kill on plastic

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wayyy to much plastic not worth the price No way everything is plastic ! Dont you know plastics give off carcinogens and csuse CANCER ! And they know it heats the plastics Drains in a cup.. nice cup of cancer.. seriously I though Ninja made better products! Bad on you ninja corp . More concerned about your bottom line raher our health

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Coffee

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this product and how easy it is to make so many different styles of coffee

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Really good for all your needs

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice coffee machine. You can use k-cup or ground coffee and frother.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Fancy but not functional.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive been a fan of the ninja coffee makers for years, hated this one. Returned it for another model within a week. Thought I could live without the warming plate since it said with thermal pot coffee would stay warm for 4 hours, not so. After 2 hours it was cold. If you are a fan of the warming plate this one won't work for you.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    disappointed

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is not what I expected. The coffee brews are very bitter and I was disappointed with this product

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth it.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn’t make the best coffee. Hard to clean. Not worth the money.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Avoid it!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked great for about three uses. The pod feature was great but burns the coffee if you want to make a whole pot.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      We're so sorry to hear that you’re having trouble with your DualBrew PRO 12-Cup Specialty Coffee System. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you.
      Kind regards,
      Ninja Kitchen

  • Rated 5 out of 5 stars

    Ninja dualbrew 12- cup

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good deal I get ninja dualbrew coffee sistem.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Coffee maker

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t care for it I’d like to return it it’s cheaply made and side pc makes a mess and always falls off

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello Wanda,
      Thank you for taking the time to leave this review.
      We're so sorry to hear that you’re having trouble with your Ninja coffee maker, and we would like to take a look into this. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to assist you with your product.
      Kind regards,
      Ninja Kitchen

  • Rated 1 out of 5 stars

    Expensive hunk of junk

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this item on November 28 and exactly one month later, it will no longer brew coffee. The water icon keeps flashing. Ninja customer service said a component is bad and the machine needs to be replaced.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine makes some of the worst coffee I’ve ever tried. Regardless of the grounds to water ratio, the result is the same: weak, bland, uninteresting coffee. If your ideal cup of coffee is what you are served on an airplane, this machine is for you. Otherwise, save your money and look elsewhere.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Thank you for taking the time to share you review with us. We are very sorry to hear that your experience was less than exceptional. We would like to learn more about this matter. Could you kindly share your contact information and a brief description of the issue with us via email at helpculninja@sharkninja.com?

  • Rated 1 out of 5 stars

    Unsatisfied

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Water sensor not working after 3 weeks! So disappointing. Best Buy doesn't offer a 30 return or trade. And im out $250. Still working with the manufacturer on this issue.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello, Thank you for taking the time to leave a review. We're so sorry to hear that you’re having trouble with your coffee maker. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you. Kind regards, Ninja Kitchen

  • Rated 1 out of 5 stars

    Skip this one…

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought last Nov. now in May and lights such as the ability to set an auto brew are blown. Also don’t like that carafe or other parts cannot be washed in dish washer

    No, I would not recommend this to a friend