Customer Ratings & Reviews

I purchased this Coffee maker on 4-8-22 and about a week ago the thermal carafe stopped pouring correctly....it now splashes hot coffee all over the place. I registered this appliance when purchased and contacted Ninja today. I was told the isn't part of the warranty, so I would have to purchase one for $49.99. Really? I paid over $213 and this is what I get?

Do not waste your money on this coffee machine. It broke 4 months after buying it and their warranty and customer service suck. It takes them 10 business days to send you a replacement and they want to do video call with you to see you cutting the power cord before they can send you a replacement unit. Customer representative and her supervisor Shanna were very rude and unprofessional.

I bought this coffeemaker in April of 2022. Every time the CLEAN light lit, I cleaned/descaled it as instructed by Ninja. For the last 6 months, it has been displaying ADD WTR. It has become a true pain in the butt and I'm DONE. I have used gallons of vinegar, done everything correctly and carefully, and the stupid thing just won't brew coffee when I politely as it to. But if you google the average lifespan of a Ninja coffeemaker, it's right at ONE YEAR. I can't afford to drop a couple hundred dollars on a new coffeemaker every year or so. Do yourself a favor; forget EVERY Ninja product and buy yourself a nice, simple, inexpensive Mr. Coffee coffeemaker. That's what I'm going to do.

As an engineer, I must say this is a very poor design. 1. k-pod stopped working in less than a year. 2. The hot water that flows out of a the cup is not centered and splatters hot water outside of the cup. 3. If you are boiling water beware of being burned. 4. You need to be an engineer just to take this thing apart to clean it. What a nightmare! Overall, a very disappointing purchase for the money. Would not buy this product or brand again.

I wish I'd read the other 1 star reviews. We have one older Ninja and love it. We got this as a backup. Out the gate it didn't work right with the K-cup. Seemed easy enough to set up but when I pressed the button to start, a few drops of coffee came out and then nothing. On the third or fourth try it came out with a vengeance. Water and coffee splattered everywhere. Loved this brand until this experience.

BAD.... THE COFFEE ALWAYS IS COLD, YOU HAVE TO USE THE MICROWAVE TO REHEAT THE COFFEE MANY TIMES.

Sadly did not meet expectations. Coffee is never hot enough and it’s not single serve friendly. It also takes a long time to brew.

I purchased this item. I did not work properly. I brought it back to the store for refund. They refused the return after only 3 weeks even though The item was defective. You can bet that I will tell everyone I know about this experience unless my money is refunded.

Completely stopped working after 3 months of use. Don’t waste your money.

It’s very expensive but doesn’t do anything . Also the silver logo for Ninja marked came off.

This will no longer brew coffeee. It wants us to clean it but we have run cleaning solution through it many times and it still wont fix itself

I need the specifications in Spanish and a clear video of how to use it to fall in love with her