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Customer Ratings & Reviews

$199.99
Save $60
Comp. Value: $259.99

Customer reviews

Rating 4.6 out of 5 stars with 1995 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers have good things to say about the DualBrew PRO coffee maker, particularly its ease of use and overall performance. Many appreciate the quality of coffee it produces, as well as the useful frother and appealing design. However, some customers have expressed a desire for temperature controls and a permanent filter.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 26 Showing 501-520 of 1,995 reviews
  • Pros mentioned:
    Frother

    Rated 5 out of 5 stars

    Ninja

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new Ninja! I have made both Kcups and a full pot and it has worked perfectly! The pot keeps the coffee hot for quite some time and the kcup option you receive a full 12 oz cup in less than 30 seconds. The frother is amazing too within 45 seconds the milk is frothed I would definitely recommend this coffee machine to others.

    I would recommend this to a friend
  • Pros mentioned:
    Coffee quality

    Rated 5 out of 5 stars

    ALWAYS BREWING

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our Cusinart went out and we started researching. Wasn't aware Ninja made coffee pots. The coffee is sooo smoothe. The froth is amazing and so easy to use. I've been converted to an ice coffee drinker. I start my day with my piping hot special brew and leave for work with a refreshing ice coffee. My wife who drinks coffee in a blue moon is a true convert brewing a cup daily.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Frother

    Rated 5 out of 5 stars

    Like this machine

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first coffee machine and really like that I can use filter and k pods. Frother works well too, does not warm the milk but its ok.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Well-designed

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Note that if you use the refillable k-cups, you will have to get ones specially made for Ninja, because the ones used in Keurig machines will not fit this machine. Disposable ones work just fine, however. Have used this machine for a couple months and am enjoying the flexibility and design.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great coffee maker

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this coffee maker! It works great and makes great coffee. I love having a few options and the travel mug size is perfect

    I would recommend this to a friend
  • Pros mentioned:
    Frother

    Rated 5 out of 5 stars

    Best over-all coffee maker

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This coffee maker is my best friend in the morning. Makes coffee fast, and I love that I can go back and forth between using K-cups and coffee filters. For the price of this machine I just wish it came with a reusable filter, but I got a nice stainless steel one off Amazon for cheap. It does great with making iced coffee, and the frother is a nice addition.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Coffee coffee coffee

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Been using it every day. Was a gift for my daughter the coffee drinker and she absolutely loves it

    I would recommend this to a friend
  • Cons mentioned:
    Temperature control

    Rated 3 out of 5 stars

    Thermal carafe does NOT keep coffee warm

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Electronic button that activates coffee making screen wore out at 18 ×a' 'a onths. It didn't last as long as i expected it to. The 3 star review is due to the fact that the thermal carafe does not keep the' xe 3rd Ninja thermal carafe system I've purchased. All three kept coffe warm about 30 minutes. The first I hoped was a fluke. The second was a requested gift. The third just died. I won't purchase another Ninja thermal carafe system. I did buy a glass carafe system with a heating element to keep coffe warm. The coffee making system is great. But the stainless steel carafe deserves negative stars. Very disappointing Ninja item

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,

      Thank you for sharing your thoughts with us! We're disappointed to hear about the challenges you experienced with the carafe of your Ninja. Your comments will be forwarded to the right teams for consideration in upcoming designs. We hope you'll think about trying our products again in the future!

      Kind regards,
      Ninja Kitchen

  • Pros mentioned:
    Coffee quality, Overall performance

    Rated 5 out of 5 stars

    Would recommend

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works absolutely great. No issues straight out of the box. Excellent coffee brews

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 3 out of 5 stars

    Good if you are happy with only one year os usage.

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this coffee maker, so convenient, and really nice design for small or bigger space. but, make sure you buy extended warranty, most of this brand coffee makers fails after one year of use. I don't understand why.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi dear customer,

      Thank you for your feedback on the Ninja DualBrew Pro Specialty Coffee System. We’re glad to hear you’re enjoying its convenience and design flexibility for different spaces.

      We understand your concern about long-term durability and truly appreciate your honesty. Our coffee makers are designed for consistent performance, and your comments will be shared with our product team as we continue to enhance quality and reliability over time.

      If you ever need support or have questions about care or maintenance to help extend the life of your unit, feel free to contact us at 1-800-365-0135.

      Kind regards,
      Ninja Kitchen

  • Pros mentioned:
    Coffee quality

    Rated 3 out of 5 stars

    Disappointing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The coffee tastes great and the carafe keeps it warm for quite a while without over cooking it. However, it is a constant battle to keep the grounds from overflowing the basket. If the water heated a little slower this wouldn't be a problem.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi Mike,

      Thank you for your feedback on the Ninja DualBrew Pro Specialty Coffee System. We're glad to hear you're enjoying the taste of the coffee and the thermal carafe’s ability to keep it warm without overheating. At the same time, we understand how frustrating it can be to deal with grounds overflowing from the basket.

      We appreciate you pointing out the potential cause related to water flow. This is valuable input that we’ll be sure to share with our product team as we continue refining our designs. If you'd like help troubleshooting or adjusting your brewing setup to minimize overflow, please feel free to contact our Ninja Customer Support team at 1-800-365-0135.

      Kind regards,
      Ninja Kitchen

  • Pros mentioned:
    Frother

    Rated 5 out of 5 stars

    Fantastic cup of coffee - worth the $$

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First pot we brewed confirmed that we made the right decision. Using the same grounds as we do in our more "basic" pot, the flavor was far better than what we had before. The coffee in thermal carafe stayed warm for ~10 hours which was amazing! I tried out the iced coffee feature and was impressed with the flavor. The Frother is fantastic! Super easy to use and highly recommend. the only thing I was disappointed in (and it likely was in the details and I missed it) is that you cannot use a reusable K-Cup with this device.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ninja DualBrew Pro

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this coffee pot! It allows me to brew one or multiple cups at a time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A winner

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Functionality, esthetics , versatility. Looks great, lots of optionality

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Last coffee pot you'll ever need!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LOVE this machine!! We've had it for over a year now and couldn't be happier! Coffee stays hot for over two hours - the pot is perfect and the machine is too! Easy to add K cup insert for individual cups, but also can brew a single cup from the basket. Set the delay start every day and works without fail. Easy to set the clock and timer, easy to wash the pot...really, it's a great machine!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    The best

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cool i like it its very easy to use and have many features

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tried a few brewing options and all are good. Hope it lasts long, will update in an year.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this product will make my daughter in law very happy. This is a gift for her. Has everything that she wants.

    I would recommend this to a friend
  • Pros mentioned:
    Coffee quality

    Rated 5 out of 5 stars

    Ninja Coffee

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love the ease of use on the Ninja. The coffee is amazing.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    One device does it all.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LOVE this coffee maker! Does it all - full coffee pot, single cup pods, "frothy coffee" (our version of Cappucino), hot water for tea - easily and well.

    I would recommend this to a friend