Customer Ratings & Reviews

So at 1st we were very impressed with this coffee maker. Then we realized that the plate on the bottom wasn't getting warm and even though it's a stainless steel carafe after a while the coffee cools. After checking the user manual for instructions on the warmer plate that clearly stated there was a button for that we could not locate one on the machine. We called customer service who advised us that because it's the machine with the stainless steel thermal carafe it doesn't have a Warming plate. What a freakin cheap rip off. For a high end company with high end appliances this machine sucks I highly recommend you don't buy it

Great and convenient to use. Never really use the milk frother but nice feature.

Hreat overall coffe maker. Warms up water to the pefect temperature everytime

Coffee maker is a great buy. Coffee is made quick and very hot. Would purchase again.

Absolutely love this coffee maker. It’s the fancy Ninja my husband loves with the kcup option for me!

Purchase this for our work and everyone loves it! Makes good amount of coffee both ground and pods (k cups).

Works great had a hard time with some of our pods but we just had to push the button again and it worked fine. Good purchase

Maybe ours was defective, but it just was such a step down for the ninja 12 cup (no pod) coffee maker ($50-$70ish). The first time we brewed, we used the same amount of coffee as we did with our last ninja coffee maker, as they us the same coffee filter. The coffee grounds overflowed all over the top of the pot and base. Also, we used the rich settings, and it just used less water and was still less strong; where as the basic ninja made a much richer roast. We tried the regular setting the next morning and less grinds (so it wouldn't overflow). The coffee was even weaker and there were coffee beans were still all over. We tried a few more times, and the coffee was just weaker than the regular ninja and we couldn't get the beans to not over flow unless we were only putting less than 3 big scoops (where it mentions 7 should be the max). We returned it and bought a new basic 12 cup ninja and LOVE it again.

Amazing coffee maker. If your looking to try out different coffees, this one is a great one to start with.

Makes the best cup of coffee fast. Make 8oz or a pot it tastes the same

This machine does everything. I only bought it because it was on super sale, but it’s worth every penny.

The best coffee maker. I love how you can also use k cups!

We love it! We have a house full of nija products.

We wanted something that you can make more than just coffee but not to complicated and this is perfect!

This ninja is a game changer. Excellence in every brew!

Almost perfect. The only complaint is the thermal carafe doesn't keep coffee hot as we would expect of Ninja products.

Machine works, but it’s not practical. complicated to switch between brewing, a pot and the pods

The coffee had a distinct burnt/bitter taste, regardless of the setting, grind, water level, or K-cup. Very frustrating. Exchanged it for the DeLonghi all-in-one (com530m), and the coffee and espresso from the DeLonghi meets expectations. The Ninja was easy to use and clean

Upgraded from Keurig Elite after 3.5 years to be able to prep coffee for at least half of the week!

We have had this system for just over 6 weeks. Our main concern is that the carafe drips as you pour a cup of coffee. We use this daily. The amount of”dripping” seems to be increasing. If you do not fill the cup over the sink, you need to wipe the carafe off and whatever the cup was sitting on. I am wondering about the return policy. Everything works as it should but this dripping carafe is a deal breaker.