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Customer Ratings & Reviews

$259.99

Customer reviews

Rating 4.6 out of 5 stars with 2029 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.5 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers are delighted by the DualBrew PRO's ease of use, overall performance, and the quality of coffee it produces. The frother and design also receive positive feedback. Some customers have expressed a desire for temperature controls and the inclusion of a permanent filter.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 88 Showing 1,741-1,760 of 2,029 reviews
  • Rated 5 out of 5 stars

    She good

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this product. Definitely way quicker than a Keurig.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Coffee maker

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great coffee maker I love how fast it is and also makes k cups

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Brewer

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Makes one of the hottest cup of coffee. Really like this machine

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great coffee maker

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love that it makes k-cups and large pots of coffee.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Looks good and works for us

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great coffee option from 1 cup to about 10 cups

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very pretty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for a nice coffee maker and I loved this ninja!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it and so does all my family and friends who come over.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for the mornings. There is not a day i do not use it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not usable

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately, this coffee maker is not a good one. It's extremely finicky with what kind of cups or grounds you can use in it. If you don't get it right, it will overflow or explode the k-cups on you. We tried for a little while to work with it but after it blew up and burned a hand, we decided it was time to give up.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi Andra,

      We’re incredibly sorry to hear about your experience. It’s incredibly disappointing to receive a product that doesn’t work as expected, especially facing repeated issues. The fact that it led to a burned hand is deeply concerning, and no one should have to go through that. Your feedback is important and helps us identify serious issues that need attention. We strongly encourage you to call our customer service team at 1-800-365-0135 to have your case reviewed. We are open from Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, as well as on Saturday from 9:00 a.m. to 6:00 p.m. ET.

      Kind Regards,
      Ninja Kitchen.

  • Rated 5 out of 5 stars

    Fantastic all around coffee pot

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love everything about it, kids can make their own oatmeal!!

    I would recommend this to a friend
  • Pros mentioned:
    Coffee quality, Design, Ease of use
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Ridiculously versatile. Options. Looks Great.

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this machine. It makes a great coffee (varieties, types, and sizes) and is, as my title says, ridiculously versatile. To begin, I love the look of the machine. A nice blend of metal and plastic, and nice mix of silver and black. Further, it is all put together well. Simple, clean, modern. Just the right amount of LED use as well. All in all, it looks great. As for the design, again, I love it. To be able to have the water reservoir on either the side or back is, well, something I would love to see everywhere. Space on my counter is at a premium, and to be able to have this versatility is a wonderful add. The reservoir is also a nice large size requiring less frequent fills. Finally, it is well-built. Solid and a nice weight. This machine is simple to use. A clear, clean, and easy to read display with intuitive controls. From there, for me, where this thing really shines, is the further…versatility. You can use ground coffee or pods. Each choice with various size/volume options (9 for ground, 4 for pod). There are 4 brew styles (Classic, Rich, Over Ice, Specialty) for each as well as the ability to make a “concentrate” for espresso type drinks. If you want a carafe, for long morning sessions like I often do, you can just put it in place (same with a travel mug). If you just want a mug, there is a stand to allow for that. All of this with minimal tinkering. Further, since there are separate hot water and coffee systems, you can easily get some hot water for tea, hot chocolate, or oatmeal without having “leftover” coffee in the line to affect the flavor. Another welcome feature I wish was universal. Options. Everywhere. It makes the machine more useful. Ninja also included a built-in, fold away frother. It does not heat milk but can be used to add hot or cold milk froth to hot or cold drinks. It is easy to use and easy to clean as it is removable. Honestly, cleanup for the entire machine is rather simple. There is a clean function for the lines, and many of the parts are removable and dishwasher safe. As always, regular wipe downs make everything easier in the long run, but when you need to do a true clean, it should not be an issue. All in all, I could not be happier with this coffee maker. It has been giving me great tasting coffee the way I want it. It is very, very quick to brew, and allows me to use some great beans I may have picked up, or simply pop a pod in for a quick cup when needed. I can not speak enough about being able to have the option, there, or with how much coffee I may want. It really has been welcome. Being able to also snag hot water for some tea, of which I also drink too much, or the occasional hot chocolate is also a nice add. Lastly, being counter-friendly is very important to me. Ultimately, for all of this, I think this machine is a great value. It has definitely improved my daily coffee experience.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Better than expected

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my wife who has a coffee addiction. Absolutely loves it and she will save time from waiting in line for something she can make that tastes similar if not better

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent, versitile coffee maker

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We upgraded to this unit from an older Ninja CF110 that had died after several years of usage. (The plastic adapter between the water pump and heating element deteriorated and broke.) After a month of usage, we've been very happy with the performance of this compared to our old coffee maker -- we can put the unit in standby and not need to wait for it to pre-heat, it brews quickly, works with both K-cups and loose coffee, and makes hot water if we need it. The touch "screen" for selecting the brew characteristics so far has been responsive and the start button / brew size screen has a satisfying clickiness to it when you press go.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Love it

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very excited about this coffee maker! Even more excited that it was on sale.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Coffee

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So excited for this product! Love coffee. Its a great gift

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ninjs

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my product. The delivery was fast and the service was excellent.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great coffee maker

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works great paper filters really thin, need reuseable filter(cone) shaped.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great coffee

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wife loves it, its a money saver. Upgrade from a kurig

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Broken water tank

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Water tank came broken, potentially through transit.

    I would recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello TravisA. We’re so sorry to hear that your water tank arrived damaged. It sounds like this may have happened during transit, and we completely understand how frustrating that can be. Please reach out to our customer support team at 1-800-365-0135, Monday to Friday from 9 a.m. to 9 p.m. ET, and Saturday from 9 a.m. to 6 p.m. ET; so we can arrange a replacement or find the best solution for you. Thank you for letting us know. We appreciate your patience and will work to resolve this quickly. Warm Regards, Ninja Kitchen.

  • Rated 5 out of 5 stars

    Awesome machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Makes coffee for the family just the way they like.

    I would recommend this to a friend