Customer Ratings & Reviews

Bought last Nov. now in May and lights such as the ability to set an auto brew are blown. Also don’t like that carafe or other parts cannot be washed in dish washer

After six months the coffee machine will not make coffee. It will come on and start making coffee then it shuts off after a couple seconds. It’s been very disappointing.

Coffee grounds when making coffee. Also not at all what I expected for this machine.

I’ve owned several Ninja coffee makers over the years and have had some mixed results. I have found some of them to finicky to get the right strength and sometimes it was inconsistent. However, after learning about using them properly and the improvements they have made on the water delivery, I really started liking them. The one thing I did not like was the counter space my last top of line Ninja took up and I ended up putting it away and replacing it with a slimmer Keurig. I live by myself, so I really did not need a full-size coffee maker unless I had guests and the loss of counter space hurt. With this new Ninja - DualBrew Pro Specialty Coffee System, I have the best of both worlds in a coffee maker at less than half the counter space. It functions as both a single serve K Cup brewer as well as a traditional coffee maker. This is a simply fantastic coffee maker. The single serve pod option is just as good, if not better than the Keurig I have. It’s the same pods I have been using but I swear it tastes better. It has to be Ninja’s water distribution and high temperatures. The Dualbrew basically has 4 different options for coffee: Rich – A deeper, richer tasting coffee. I tried this with a medium roast first and it was just too strong for me. It gave a Starbucks like taste and is not my favorite. However, I can see a lot of people liking this setting. Classic – A traditional coffee. It was just perfect. I was really impressed with the flavor and was reminiscent of McDonald's coffee. This would be my go to setting. Specialty – A strong type of latte tasting coffee. Definitely not for me, just too strong and I could not get it right. There is nothing wrong with this setting, it is just not for me and the more expensive coffee makers doa better job. The Ninja DualBrew does have a built in frother for milk to be used in conjunction with specialty coffees. Even though it is not my cup of tea ( haha,) I gave it a shot and it definitely frothed milk decently. Iced Coffee – I did not try this option, I do not like ice coffee. The controls are easy to use, intuitive and very bright. It’s the best controls I’ve seen on a coffee maker. The fit and finish have the look and feel of a much more expensive unit. There is obvious attention to detail in every aspect of the DualBrew – the well-insulated carafe, the easy switching between single serve and a traditional coffee maker, the extra-long cord, the boiler water option, the stand for single serve – everything I need in a coffee maker is just perfect in the Ninja Dual Brew. Now I saved the best for last, and it makes this coffee maker 5 stars for me. You can move water tank to back of unit. I know it seems minor, but this option makes the Ninja - DualBrew Pro Specialty Coffee System only 6 inches wide. Yes, it does make is the coffee maker 6 inches deeper, but it is so much more important to me for counter width. This one feature completely sells it for me. If you have made it all the way through my review, there are no real negatives to speak of. The only possible issue I could see people running into is the unit is tall at a bit over 15 inches. When you open the lid , it adds another 3.5 inches. If you have a nonstandard height of less than 18 inches between the bottom of your cabinet and your countertop, it could be an issue. That is unlikely but it is worth mentioning. In conclusion, this is the best Ninja coffee maker I have owned. It performs better than its reasonable price would suggest. Is it as good as top line Technivorm, Breville or Delonghi Dynamica coffee makers? No, but those are up to 5 times the price, gigantic and not as versatile. This is an easy 5 stars and I completely recommend it.

Really cool looking and design, but always had coffee grounds in my cups and pots of coffee. I tried several brands of K-Cups and brands of coffee grounds. I used the filters it suggested. I ended up buying a different brand of duo coffee maker and it works so much better. I was very disappointed in this one.

Broke after barely 2 months, complete waste of money. My cheap Keurig lasted 5 years- going back to that.

Broker after just over a year and ninja would do nothing about it. Worked great until one morning just shut off randomly and would never turn on again.

Within 10 months this stopped working. It is not worth the money. It doesn’t have a hot plate. I definitely wouldn’t recommend

Cups keep exploding, grounds in my cup . Very frustrating.

Not a good machine, will find a lot of coffee grounds in the cup from K-cup.

The Ninja Brew system very expensive , over $200 and thermal coffee pot does not keep coffee hot. Coffee is only hot immediately after brew cycle.

Worked good for 13 months. After that nothing. Panel turns on but when you go to brew something it just completely shuts off.

After all that’s been paid for this kind of expensive coffee maker. Came to realize that it does not have a permanent $12 coffee filter

This coffee maker makes an awesomely great carafe / cup (and every thing in between) of coffee including specialty coffees, the design of the machine is great, 1. removable water reservoir (easy to clean) 2. Multiple cup / carafe sizes 3. ‘classic’, ‘rich’, 'over ice' or 'specialty brews' 4. The water reservoir can be positioned to maximize counter space 5. Frother 6. Great / easy to use and understand controls 7. K-cup or grounds. 8. Independent Hot or boiling water for tea etc.. This is my fourth Ninja coffee maker (I keep upgrading), they are nice to look at, easy to use, quiet, and durable. Awesome !!!

Terrible it stopped working 5 months after purchased it

To date, this is the best coffee maker I have ever owned. I love the versatility of being able to brew so many different styles from a small concentrated brew for a latte all the way up to a 55 oz full carafe. If I only want a partial carafe, no problem with that either. It is absolutely simple to switch between pods and grounds, size of brew, and concentration. There is a sturdy, fold-down shelf if someone wants to brew a mug. It neatly folds up for a travel mug or the carafe. When done brewing, the brew basket easily slides out to dump the filter and grounds. As it comes out, it is spring-loaded to automatically seal the hole so I do not drip on my way to the garbage can and sink. Because it comes out so easily, it is also simple to clean. The controls are sleek and intuitive. The machine knows whether I am brewing a pod or grounds and only displays the appropriate options based on the mode. If I want hot or boiling water, that is also simple to get. Best of all, the water comes out of a separate spout, so my oatmeal does not have a coffee aroma to it. Filling is simple. The water reservoir can be on the back or the right side to either make the machine narrow and long, or short and slightly wider. Warmup is fast and brewing is just as efficient. The machine can brew a full carafe in a few minutes. Then, that carafe really holds heat. I let the coffee sit for three hours and tried it. I figured it had to have cooled down at least a little bit, and I ended up burning my tongue. Taste was the same as freshly brewed. I let it sit overnight to see what would happen. Twelve hours after brewing, the temperature dropped into the 80's F. Since it was not on a warming plate, evaporating and burning, the coffee still tasted good. It was just cold. Last but not least, this machine can brew nicely over ice by slowing down the brew cycle, allowing the coffee to come out stronger while using the same amount of grounds as a hot brew. If someone wants a specialty drink with frothed milk. The frothing arm swings out to whip the milk. Because it does not heat the milk, it is great to go along with iced drinks. If someone wants a warm froth, the milk just needs to go in the microwave before frothing. When done, the wand pops off and is top-shelf dishwasher safe. They really did a great job designing this machine. I have nothing to complain about. This might be the first time I have nothing negative to say about an item.

Too expensive for a coffee maker. A $20 coffee maker works just fine

If you need a multi-function "coffee machine" that allows you to use either coffee grounds or K-cups, or to heat up hot water for tea, the Nina DualBrew is something worth considering. Grounds, K-Cups, or Hot Water Probably my favorite feature of this DualBrew is the ability to make drinks using ground coffee or K-Cups. Depending on your need, you can either use the ground coffee adapter or switch it out for the K-Cup adaptor to make coffee, teas, ciders and whatever else offered in the Keurig K-Cup pods. If you're needing hot water for teas, that's always an option as well. Varying Sizes Whether you're wanting a small 6-ounce cup or a full carafe, and practically every size in between, the DualBrew system allows you to produce as much or as little as you need. Swing-out Milk Frother I don't always make cappuccinos or other drinks that require frothed milk, but the swing-out milk frother is a convenient feature. Note that it does now warm your milk, so you will need to do that separately (like in a microwave) before frothing with the DualBrew's attachment. Large Water Tank The 60oz water tank on the DualBrew means less time having to re-fill between brews. It is large enough to make several cups of coffee or a large carafe. One of my favorite features of this system is that you can position the water tank on the right side of the system (which is its default position) or move it so the tank is on the back of the system. Overall Impressions I really enjoy using the Ninja DualBrew system. It allows me the flexibility to use either coffee grounds or K-Cups on-the-fly without any hassle. Plus, it eliminates the need for two or more systems. The touch-screen interface is intuitive and makes crafting drinks a breeze, allowing me to select a style and volume (size). I have not encountered any issues in my time with this machine, so I cannot really point out any cons to the system (other than wishing the milk frother would warm your milk). If you need or want a multi-function system in your household, the Ninja DualBrew is something worth your time and money. While my title is "Almost Perfect" yet I still gave it a 5-star rating, it's because of the milk frother gripe. But that grip isn't enough to remove a star. It's really a 5-star system.

We have had an old Keurig model, I think it's a K55, for several years. From the beginning, it's been slow to heat up water, taking a few minutes to start up. We use it for hot water as much as we use it for brewing a cup of coffee. While it gets the job done, we discovered much better performance with the Ninja DualBrew Pro. With the Ninja DualBrew Pro, we quickly noticed how fast it heats water. In addition, it can heat up and dispense all 60 ounces in the reservoir into its included carafe which gives us plenty of hot water flexibility. The volume of water dispensed or coffee brewed is controllable by the knob on the front of the unit. By contrast, the K55 was only able to dispense up to 10oz at a time. There are two heat settings for hot water, boil and hot. If you want the hottest water, it will dispense a few ounces at a time and then boil up the next batch, but if you're OK without having the hottest water, the hot setting seems to just continuously dispense water that has passed through the heating element and not necessarily boiling all of it. When it comes to coffee brewing, the Ninja team earns high praise. With the k-cup pod adapter, you can brew up any of your disposable k-cups easily. Obviously, with our K55, we were missing the ability to brew a 'pot' of coffee. The Ninja team figured out a way to remove the k-cup pod adapter so you have a more traditional brew basket. What's more is that the control panel recognizes the configuration changes and changes the options accordingly. For example, you wouldn't want 50 oz of water brewing through a k-cup. With this system, you also have other intelligent brew settings like brewing a classic, rich, over ice or specialty coffees. All of this easily controlled through the touch screen. The included carafe is made of a stainless steel and is double-walled to insulate your hot beverage for hours. There is an included scoop for grounds. And my kids have enjoyed using the fold-away frother. The frother does not heat up, just spins. I like that the hot water and the coffee systems are separate. We've had multiple instances with the K55 where someone left a coffee pod and the next person triggers the hot water cycle for their tea and gets 'coff-tea' instead. With the Ninja DualBrew Pro, the coffee and hot water have separate paths. What's also nice is that the Ninja team also includes a drip stop system to prevent any last drops from the coffee maker from mixing into your hot water. One unexpected feature is the ability to change the location of the water reservoir. By releasing a clip, you can move the reservoir from the side to the rear of the machine. Since our coffee maker sits on our countertop beneath our cabinets, having the reservoir in the rear is inconvenient for us. Even with the great performance of this Ninja DualBrew Pro, there are a few shortcomings. The largest of which is the fold down cup platform. It's a great feature and works well, however, it mis-leads us to center our mug over the rubberized hole. But both the hot water and coffee tend to dispense in the rear so it ends up missing our cups and we end up with a hot mess on our countertop. When you've barely woken up and just want a fresh brew, you're not always thinking that you need to push your cup further back than indicated to catch everything. Unfortunately, you cannot use just any reusable k-cup. The Ninja system uses a triple nozzle system that I haven't found in a reusable k-cup yet. These extra nozzles are just fine for a disposable pod, but won't allow you to close the lid when using a reusable k-cup. While the product is advertised as a 12-cup drip coffee maker, it's not. The reservoir and carafe can both hold 60 oz. Traditionally, 60 oz does equal twelve 5 oz servings of coffee and not twelve 8 oz cups. However, the brew size for coffee is limited to 55 oz, so only 11 servings of coffee. Despite the mis-leading marketing, mis-leading target zone, and the lack of reusable k-cup support, it really is a solid, well thought out system. We truly enjoy the flexibility and speed that is offered by the Ninja DualBrew Pro system.

3 months and k-cups exploded inside my coffee maker every time I use it