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Customer reviews

Rating 4.8 out of 5 stars with 873 reviews

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  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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97%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 40 Showing 781-800 of 873 reviews
  • Rated 2 out of 5 stars

    This is not the woodfire xl size

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing was supposed to replace my wood fire grill because I only use it in the house however being an XL I thought it would be a seamless transition but the thing is Tiny and actually smaller than the wood fire grill original so FYI make sure you look at the specifications and not just the logo ninja XL

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello Chad,
      Thank you for taking the time to leave a review.
      We're so sorry to hear that the Foodi Grill wasn’t the right fit for you. We will absolutely share the feedback you’ve provided about its size with the relevant teams for consideration on future products.
      Kind regards,
      Ninja Kitchen

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    I highly recommend

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to clean and the food came out delicious get one for you

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Air fryer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product!! It’s super helpful, the best decision I made,

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Very quiet and fast

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s very quiet and fast. The only problem is that it doesn’t make a sandwich good. You still need to make a sandwich on your stove.

    I would recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      We're so sorry to hear that you’re having trouble with your Ninja - Foodi Smart XL 6-in-1 Countertop Indoor Grill. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you.
      Kind regards,
      Ninja Kitchen

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Ninja Foodie

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the machine, I had been eating it for a while.

    I would recommend this to a friend
  • Cons mentioned:
    Smoke

    Rated 2 out of 5 stars

    Unhappy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not happy it smokes and not roomy.for the price not worth it.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your experience with our product did not meet your expectations. We greatly value our customer's opinions as they help us continuously improve and develop products that truly meet the needs of those who trust us. In the meantime, if you need additional assistance or would like to discuss your situation further, please don't hesitate to contact our customer service team at 1-800-365-0135. We will be happy to help. Once again, we appreciate your feedback and look forward to providing you with a more satisfying experience in the future. Kind regards, Ninja Kitchen.

  • Pros mentioned:
    Size

    Rated 1 out of 5 stars

    Not what I expected

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No as good as the small one, this one is bigger, that was nice but the heating element was same size as the small ninja . Because the element was in the center the ends did not cook as well.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      We're so sorry to hear that you aren't happy with your Ninja - Foodi Smart XL 6-in-1 Countertop Indoor Grill. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-800-365-0135.
      Kind regards,
      Ninja Kitchen

  • Rated 1 out of 5 stars

    Disappointed with Best Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When the package was open, it was missing pieces and then when we tried to use it, it was broke. I couldn’t get it right back to Best Buy so I had to go through the ninja corporate to get a new one.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Its alright

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good grill nut had a weird sound (fan) if i push the door down stop making noise, idk if a problem from factory or its like that.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Its ok but getting the griddle

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cant use open up only closed. Bottom dont heat up like a real grill should. Getting the pro xl instead

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Sorry it’s a Christmas gift!!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I took it back and got the 7-in-1 which is what I really wanted. Aside from that I can’t really give you a true review because I haven’t opened it, it’s a Christmas gift for someone else which I hope they will love it. It looks cool and if it does what it says it can do then who wouldn’t love it!!! DEUCES….

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Too big.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a little too big on the counter. Wish it was smaller so had to return it.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Ninja Food Grill

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned item delivered to damaged. I believe I was sold a opened item as new because the inner seal on the Ninja box was already cut open when I removed it from the delivery/shipping box Or, somehow product was damaged during packaging and delivery so I promptly returned item.

    I would recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      We're so sorry to hear that you received a damaged Foodi XL Grill, and that you’ve returned the product as a result. We will absolutely share your comments with the relevant teams for consideration on future products, and we hope you’ll give our products another try in the future.
      Kind regards,
      Ninja Kitchen

  • Pros mentioned:
    Ease of use

    Rated 1 out of 5 stars

    Broke

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Broke after 4 months. I enjoyed the versatility while it was still working. Keeps saying the lid is open when it’s closed.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,

      Thank you for taking the time to leave a review. We're so sorry to hear that you’re having trouble with your Ninja Foodi. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you.

      Kind regards,
      Ninja Kitchen

  • Rated 3 out of 5 stars

    Not a replacement for gas grill

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thought it would taste like a grill it could be me

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not a good buy

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is basically just a oversized air fryer just stick with your regular air fryer. This is not that much of a difference. They just try to get us lost in so many functions when it’s really all the same.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    The best of the best

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been grilling for years, and this by far has made the best steak I’ve ever grilled. Period.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Great concept but temp probe issues make unusable

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great cooking option but lacks quality when it comes to preset cooking options due to the thermometer being unreliable after a bit of time of owning it (1st unit I had lasted over a year before it went bad -the second less than 6 months and I can't cook with preset options due to bad thermometer probe)

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      We're so sorry to hear that you aren't happy with the thermometer and preset cooking options on your DG551. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-800-365-0135.
      Kind regards,
      Ninja Kitchen

  • Rated 1 out of 5 stars

    Lemon

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately it didn't work coming out of the box! I have bought 4 of these machines and this one was a lemon

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      We're so sorry to hear that you were having trouble with your grill. If you still need help with this, please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you.
      Kind regards,
      Ninja Kitchen

  • Pros mentioned:
    Cooking performance, Ease of use

    Rated 5 out of 5 stars

    One of my best purchases hands down!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Ninja 6-in-1 Grill is a versatile & convenient appliance that makes indoor cooking easy & enjoyable. It grills, air fries, roasts, bakes, broils, & dehydrates, delivering great flavor with minimal smoke. The food cooks evenly, cleanup is simple with nonstick, dishwasher-safe parts & it heats up quickly. Overall, it’s a great all-in-one option for anyone who wants delicious meals without firing up an outdoor grill.

    I would recommend this to a friend