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Customer reviews

Rating 4.8 out of 5 stars with 871 reviews

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  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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97%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 39 Showing 761-780 of 871 reviews
  • Rated 5 out of 5 stars

    Great steak fryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works very well works fast efficient timer is excellent

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful investment

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing!!! Healthy food that tastes wonderful! Great investment!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome additon to my kitchen

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice product that I enjoy using on a daily basis.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Beware, The Accessories Might Be Wrong.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As another reviewer mentioned, be careful with the accessories on this purchase. I received a metal "mesh" air fryer / crisper basket, which isn't the basket shown in the photos on Best Buy's website, or the manufacturer's website. The mesh crisper basket I received isn't even shown as an accessory for purchase on the Ninja website. There does not seem to be any reason why this should come with the wrong accessories. Best Buy refused to make this right, and actually disconnected my session and stopped responding to me. I am now left with driving 45 min to the store to make a return, and finding another store that hopefully has one in stock. I'm a longtime Best Buy customer, and a Best Buy Plus member, and this has been a terrible experience.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi there, thank you for sharing your experience with the Ninja Air Fryer. We're sorry to hear about your situation. This is certainly not the experience we want for our customers, and we understand how frustrating it must have been. We recommend reaching out to BestBuy's customer service team to discuss alternative options for resolving this situation. If you'd like, our team can also assist by providing additional details about the product or guiding you on the best steps to take. Please feel free to contact us at 1-800-365-0135. We appreciate you bringing this to our attention, and your feedback will be shared as we work to improve. Thank you for choosing Ninja, and we hope to make things right for you. Kind regards, Ninja Kitchen

  • Rated 5 out of 5 stars

    Finally able to Grill again

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and have had no issues with it so far.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Amazing.Features

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love all the features on the ninja.It's worth the money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cooking only better!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best way to reheat pizza if you dont want it soggy!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great air fryer but not wide enough

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall, I like this air fryer but ai wish the inside tray was wider.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ninja pro xl

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love ninja but I think I expected to be slightly bigger

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Mr

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very efficient, controls the smoke steaks turn out juicy and favorable.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't had the chance to try it yet but looks good

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Airfryer

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works really good , the grill setting gets really smoky with certain meats

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ninja Foodi Indoor Grille

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only used it once, so far. It did a good job on our meal.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Bad timing

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s ok. I would return it, if I could. That’s only because it’s just extra and unnecessary for my kitchen. Not a bad item. I also paid regular price for it and a month later Best Buy dropped it $100. It’s definitely not worth what I paid for it. I would not recommend at the price I bought it for.

    I would recommend this to a friend
  • Pros mentioned:
    Cooking performance

    Rated 5 out of 5 stars

    Smart grill!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this grill! Less mess…easy to clean! Food cooks real good…very fast! If you don’t have 1, get yourself 1!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Disappointed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very disappointed with Best Buy. I made a purchase with my Best Buy card, planning to pick up the product in the store. After almost an hour of waiting due to your technical problems, I gave up waiting. Terrible experience. I will cancel my card.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello JuniaM. Thank you for sharing your feedback. We’re truly sorry for the inconvenience you experienced during your in store pickup. Waiting for an extended period due to technical issues is frustrating, and we understand how this impacted your plans. This is not the level of service we aim to provide. If you need assistance or would like to make a purchase in the future, please contact our support team at 1-800-365-0135, Monday to Friday 9 a.m. to 9 p.m. ET and Saturday 9 a.m. to 6 p.m. ET. We'd love the opportunity to make this right for you. Best Regards, Ninja Kitchen.

  • Rated 4 out of 5 stars

    Grill for more then just grilling

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Many functions and seems like it will hold up for years to come .

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    XLNINJA

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, more than I expected. Easy to use and great to leave on kitchen counter.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    This is not the woodfire xl size

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing was supposed to replace my wood fire grill because I only use it in the house however being an XL I thought it would be a seamless transition but the thing is Tiny and actually smaller than the wood fire grill original so FYI make sure you look at the specifications and not just the logo ninja XL

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello Chad,
      Thank you for taking the time to leave a review.
      We're so sorry to hear that the Foodi Grill wasn’t the right fit for you. We will absolutely share the feedback you’ve provided about its size with the relevant teams for consideration on future products.
      Kind regards,
      Ninja Kitchen

  • Rated 3 out of 5 stars

    Very quiet and fast

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s very quiet and fast. The only problem is that it doesn’t make a sandwich good. You still need to make a sandwich on your stove.

    I would recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      We're so sorry to hear that you’re having trouble with your Ninja - Foodi Smart XL 6-in-1 Countertop Indoor Grill. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you.
      Kind regards,
      Ninja Kitchen