Customer Ratings & Reviews

I got this new model as a replacement of our old Ninja Specialty Coffee Maker, intended as an upgrade. I was lured in by the intrigue of on-demand cold brew coffee. However, I found that this is more of a sideways move than an upgrade. I love that I can have a cold brew coffee in about 10 minutes, instead of having to wait overnight. While it’s not exactly the same thing, the Ninja machine does a pretty darn good version. Some may never really taste the difference. This came at a cost for us though: this machine focuses more on producing quick turnaround iced drinks, like iced tea and cold brew. Because of this, it’s done away with the frother, which is vital to my wife’s morning lattes. We’re still learning to cope with this, but the change hasn’t been all negatives. I like that this model now shuts itself off when idle. With Specialty machine that I had, there was a power button, but it went mostly unused. We’d turn it on and leave it on so that the machine was always ready for us. On this new model, we were thrown off by having to hit the brew button more than once, until we realized it was because hitting any of the other buttons, not just the power, will wake the machine up. Then you need to hit a button again to actually start brewing. Another adjustment we are still getting used to is the new sizing designations. On the Specialty machine, there were separate pictures and sizing names to depict smaller to larger sizes. This model focuses on drink sizes. Sure, there are still some pictures included to steer people in the direction of the size they want, and it’s is better to be precise as to the actual size of the drink you want (in ounces), but the change still takes getting used to. It’s great that they’ve added hand holds to the inside of the water tank itself. I understand that this is supposed to help when filling, but I feel like they are a little small. I understand they made them the size they are so as to maximize the tank volume, but when you are holding it under a tap during filling, I can feel the tank slipping away most times. I end up filling a secondary bottle then draining it into the tank instead. While I don’t feel the Hot & Cold Coffee Makers is as versatile as its name implies, especially when compared to our old Specialty Coffee maker, but I would definitely recommend this to anyone who is looker for simpler hot coffees and quick server cold brews and iced teas.

I have used Ninja coffee makers for several years and I prefer them over all others. This new coffee maker is excellent on most fronts and has added a new one fourth pot option that is great for smaller households. They have also changed up some of the functionality from prior versions of the coffee maker. The classic features are still there, such as the rich brew and classic brew options. I brew dark coffees, so I generally use the classic option. The coffee turns out great and brews fairly fast. I find some of the new features to be more complicated than in the past, such as the ounce readout in the display. While it has a visual showing the full pot options versus the cup/mug options, it isn’t clear what constitutes a half pot versus a fourth pot just by simply looking at it. It is easy to tell, however, when you turn it all the way to the maximum ounces and then back it down. It still offers a delayed start feature that works as expected. This wonderful for staging the coffee to be ready for me in the morning and I use it daily. One of my favorite features is the fast cold brew option. In the past, making cold brew required a whole different system and it took forever. This coffee maker does it quickly and the coffee is delicious. Thank you Ninja! The coffee pot has been redesigned and it pours so much better than the previous versions I have owned. This was a great improvement. The water tank lid is now completely removable as well, whereas the older versions had a hinged top. My final observation is that the coffee maker no longer displays the clock while it is in the brewing and heating modes. It sticks to displaying the ounces instead. I liked when the clock was available all of the time.

The Ninja Hot & Iced XL Coffee Maker with Rapid Cold Brew is what I feel, a great product. To start, the coffee machine has several different size options. The smallest is 8oz, the biggest being a full carafe, which comes with the machine. One feature that really sold me is that there is a stand that pulls out so coffee being brewed does not drip all over from needing to fall so far. This machine has 4 coffee modes, 2 hot ones (classic and rich) and 2 “over ice” options (over ice and cold brew). As someone who drinks a lot of cold brew, I know that it usually takes a long time to make cold brew, but this coffee maker had my cold brew ready in 10 minutes! There is a warming base to keep your carafe and hot coffee warm, as well as a time to make it for you when you wake up in the morning. Another great feature is that the reservoir is easy to fill, and measures exactly how much you need each time. The coffee filter is included and permanent, there is no need to purchase a disposable filter. There is also an awesome feature to stop the drip when you remove your cup from under the drip mechanism. The machine comes with a scoop on the side of the machine to help measure how much coffee you need. I feel that the amount it suggests is the perfect amount for me. Since it is a scoop to use with your own ground coffee, the amount you use is easy to change due to preference. Overall I really love this coffee machine, and would recommend it to others.

Very satisfied with coffee maker that is a gift my grandson had picked out and he loved it ‼️Thank you

It works great. It's a little noisier than my last Ninja, but it brews fast.

The water container slowly leaks. Lift it off to find the base full of water. Eventually the leaking water drying out where the tank meets the base means mineral deposits start to build up. The core problem is that the gasket between the tank and main unit is of poor quality. It does not seal 100%.

We use it to make tea! Just add sugar to the pot and you’ve got quick sweet tea

Sleek design. Fits well on countertop. Works to perfection.

I repaced my dual brew pro 14 cupper that i bought fron sams club with this one. Mainly cause it has less features (that i never used on my other unit) and its interface has been updated compared to its prior model in this style. I love Ninja!

Definitely got the right coffee system, the lady Ninja Coffee system died. This one is perfect for Iced Coffee. Which we happen to drink a lot more of then hot coffee.

I buyed this machine 4 months ago, and makes bitter coffee. I've give ot many chances, thought it was the coffee and bought another one, and no, its just the machine.

purchased this coffee maker 2 months ago and it no longer makes hot coffee and the hot plate does not get hot...