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Customer Ratings & Reviews

Your price for this item is $159.99

Customer reviews

Rating 4.8 out of 5 stars with 247 reviews

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Rating by feature

  • Value

    Rating 4.8 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.9 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers are delighted by the Hot & Iced XL Coffee Maker's ease of use and the quality of both hot and cold brews it produces. The overall performance receives positive feedback, and many appreciate its sleek, modern design. While the temperature control and warming plate are also well-received, some users find that its size occupies more counter space than they expected.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 13 Showing 241-247 of 247 reviews
  • Rated 3 out of 5 stars

    Good with one significant flaw

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The water container slowly leaks. Lift it off to find the base full of water. Eventually the leaking water drying out where the tank meets the base means mineral deposits start to build up. The core problem is that the gasket between the tank and main unit is of poor quality. It does not seal 100%.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your experience with our product did not meet your expectations. We greatly value our customer's opinions as they help us continuously improve and develop products that truly meet the needs of those who trust us. Please rest assured that we will share your observations with the appropriate teams for review and consideration in future improvements. In the meantime, if you need additional assistance or would like to discuss your situation further, please don't hesitate to contact our customer service team at 1-800-365-0135. We will be happy to help. Once again, we appreciate your feedback and look forward to providing you with a more satisfying experience in the future. Kind regards, Ninja Kitchen.

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Works great!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We use it to make tea! Just add sugar to the pot and you’ve got quick sweet tea

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sleek design. Fits well on countertop. Works to perfection.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Coffee Maker

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I repaced my dual brew pro 14 cupper that i bought fron sams club with this one. Mainly cause it has less features (that i never used on my other unit) and its interface has been updated compared to its prior model in this style. I love Ninja!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Coffee System made for the family

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely got the right coffee system, the lady Ninja Coffee system died. This one is perfect for Iced Coffee. Which we happen to drink a lot more of then hot coffee.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    broke in 2 months

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    purchased this coffee maker 2 months ago and it no longer makes hot coffee and the hot plate does not get hot...

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      We're so sorry to hear that your CM371 is no longer making hot coffee. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you.
      Kind regards,
      Ninja Kitchen

  • Rated 1 out of 5 stars

    Awful coffee

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I buyed this machine 4 months ago, and makes bitter coffee. I've give ot many chances, thought it was the coffee and bought another one, and no, its just the machine.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      We're sorry to hear that you aren't happy with your coffee maker. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-800-365-0135.
      Kind regards,
      Ninja Kitchen