Customer Ratings & Reviews
- Model:
- PB051
- |
- SKU:
- 6541596
Customer reviews
Rating 4.6 out of 5 stars with 885 reviews
(885 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers praise the Pods & Grounds Specialty Single-Serve Iced Coffee Maker for its ease of use, the quality of the coffee it produces, and its compact size. Many appreciate its overall performance and design. Some customers have noted concerns regarding the noise level, pod compatibility, and the frother's performance.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
Ninja
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It leaks would not buy another one. wasn’t worth taking it back. I have bought alot from best buy this was not your finer moment overall rating 0
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Jack,
Thank you for sharing your feedback with us. We understand how frustrating it must be to experience leaking issues, and we appreciate you bringing this to our attention. This isn’t the experience we want for our customers, and we’d like to assist you with this matter. Please give us a call at 1-800-365-0135, and one of our product specialists will be happy to take a look at your unit and explore possible solutions as we work to regain your confidence in our brand. We’re available Monday to Friday: 9 a.m. – 9 p.m. ET, and Saturday: 9 a.m. – 6 p.m. ET.
Kind regards,
Ninja Kitchen NA
Rated 5 out of 5 stars
Excellent item
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would recommend to anyone want to save their money.
I would recommend this to a friendRated 5 out of 5 stars
Great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent coffee maker and mulitasker. Def. Recommend
I would recommend this to a friendRated 1 out of 5 stars
Not a wise choice
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The unit works flawlessly with K cups, but the loose coffee unit makes a complete mess when you clean it out. Coffee grounds go everywhere and it's very difficult to clean due to it's size. You should not choose this item unless you only use K cups. Even then you'd be better off with a Kerig.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Christopher,
Thank you for taking the time to leave a review.
We're glad to hear that your pods and grounds coffee maker worked as it should with K-Cups, and we completely understand how frustrating it can be to clean the coffee grounds due to the unit's size. We are continuously striving to enhance our products, so we will definitely pass your feedback along to our product development team for their consideration in future models to improve your experience. Please feel free to contact us at 1-800-365-0135; we would be delighted to assist you with this and help ensure you're getting the most out of your product.
Kind regards,
Ninja Kitchen
Rated 4 out of 5 stars
Good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good choice good choice perfectly the best coffee cup
I would recommend this to a friendRated 4 out of 5 stars
Mr.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best coffee machine I ever owned. I haven't owned that many
I would recommend this to a friendRated 3 out of 5 stars
It does its job... barely
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First one stop working after only 3 months and this 2nd one constantly say I need to add water but tank is full.
I would recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
We sincerely appreciate your feedback and the effort you put into your review. We are sorry to hear about the difficulties you faced with your Ninja. Your comments will be relayed to the relevant teams for their future product considerations. If you need any support with your product, please do not hesitate to reach out to our team at 1-800-365-0135.
Kind regards,
Ninja Kitchen
Rated 1 out of 5 stars
Horrible product…horrible company policy.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it in October, dead in January. Called Ninja for warranty service. They said they’re shipping a replacement part, but since I live in Hawaii, they’ll have to charge me $104.00 for international surcharge. International? Hawaii is a US state! No more ninja products for me.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear about your experience. We will absolutely share your feedback with the relevant teams to improve the services we offer going forward.
Kind regards,
Ninja Kitchen
Rated 2 out of 5 stars
Malfunction
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great for a week then malfunctioned. Had to return it
No, I would not recommend this to a friendRated 1 out of 5 stars
Ninja does not care
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had an issue with the coffee maker. I contacted ninja, followed their procedures and they told me I would receive a replacement in about 5 days. I drink coffee everyday so I went to dunkin for my coffee. I called ninja after 5 days. They showed my case and told me they would let me know the status within 24/48 hours. I called again after 2 days. Ninja said I would receive the replacement in about 5 days. They wouldn't tell me what happened to my original replacement. I asked to have the replacement expedited but the supervisor refused. I had to wait another 5 days. Ninja doesn't care. The new ninja products are poor quality. I'm having problems with the replacement now. It isn't worth the aggravation calling ninja customer service again. Instead of spending another $40 at dunkin, I'll go buy a Cuisinart.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear about your poor experience, and that you're having trouble with your replacement. This is absolutely not typical. We will absolutely share your feedback with the relevant teams internally. If you still need any further assistance with your product, please don’t hesitate to reach back out to our team at 1-800-365-0135.
Kind regards,
Ninja Kitchen
Rated 1 out of 5 stars
Do not buy this coffee maker
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Died after 1 year of use & now we are stuck with a brick of plastic
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Daniel,
Thank you for taking the time to leave a review on our product. This isn’t our usual standard and we acknowledge how frustrating this must be. We sincerely apologize for this experience. Something doesn't sound quite right with your unit and we would like to look into this with you.
Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you. They are available Monday through Friday, 9 a.m. to 9 p.m. ET, and Saturday, 9 a.m. to 6 p.m. We're looking forward to hearing from you.
Kind regards,
Ninja Kitchen
Rated 1 out of 5 stars
Junk.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Exactly 1 year & 1 week after I purchased it stopped working. It made a loud noise when we tried to make coffee like it couldn't get water through the reservoir. The coffee was also NEVER hot enough. After brewing we always had to warm our coffee in the microwave for 30 secs & thats just to get to normal coffee temperature. We tried using grounds but the coffee never seemed to taste right so we stuck to only pods. I suggest buying the warranty if you decide to purchase because it'll definitely stop working.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Cortney,
We’re sorry to hear that your Ninja Pods & Grounds Specialty Coffee Maker stopped working just after a year and that you weren’t satisfied with the brewing temperature. That’s not the experience we want for our customers, and we appreciate you bringing this to our attention.
The loud noise and water flow issue may be related to a clog in the system. Running a descaling cycle with a mix of water and white vinegar can sometimes help clear any buildup that might be affecting performance. If the coffee temperature was consistently lower than expected, ensuring the unit is set to the correct brew temperature and preheating your mug before brewing may help retain heat.
If you’d like assistance troubleshooting or discussing possible warranty options, please reach out to us at 1-800-365-0135. We’d be happy to help.
Kind regards,
Ninja Kitchen
Rated 1 out of 5 stars
Failed & replaced. Replacement failed the same way
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First one failed within about a week. Exchanged for another new unit and it failed the exact same way within about a week. Switched to another brand and have had no problems. If I could find any reason to rate this higher, I would - it has decent features for the price. But two identical failures in roughly the same time period for each unit is an immediate disqualifier for me. If you end up buying one of these, I truly hope you have better luck than I did.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Bruce,
Thank you for sharing your experience with the Ninja Pods & Grounds Specialty Single-Serve Coffee Maker. We’re sorry to hear that both units failed within a short period and that the product didn’t meet your expectations. That’s certainly not the level of reliability we aim for, and we understand how frustrating it must have been to go through multiple exchanges.
We appreciate your feedback and will make sure to pass it along to our product development team. If you ever decide to try another Ninja coffee maker in the future and need assistance, please don’t hesitate to reach out to us at 1-800-365-0135. Our team would be happy to help.
We appreciate your input and thank you for giving Ninja a try.
Kind regards,
Ninja Kitchen
Rated 1 out of 5 stars
Do not buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This machine stinks unless you enjoy coffee grounds in every cup of coffee you make. I've tried cleaning, different brands and even putting a paper filter over the mug. It's junk. DO NOT BUY THIS
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi dear customer,
Thank you for taking the time to share your experience with the Ninja Pods & Grounds Coffee Maker. We're sorry to hear that you're encountering grounds in your coffee despite trying various solutions. That’s certainly not the experience we want you to have, and we understand how frustrating it must be.
We’d like to help troubleshoot this further and explore the best resolution. Please contact our Ninja Customer Support team at 1-800-365-0135 so we can look into this with you directly.
Kind regards,
Ninja Kitchen
Rated 1 out of 5 stars
28 days stopped working- Best Buy only exchange 14
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stop brewing the kpods on day 28. Took it back to Best Buy where we got it with the receipt. Best Buy DOES NOT exchange after 14 days !!! Unless you buy their yearly membership that will exchange for $60.00 . Called Ninja they are shipping the part to fix . Will see if that solves the problem. 28 days it works - Best Buy does take back is what really upset me . Will not buy nothing else from them if that only amount of time they give consumers!
No, I would not recommend this to a friendRated 1 out of 5 stars
Cheap
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke on 16th day, one day after it could be returned. Sorry, coffee makers don’t deserve purchasing extra warranty
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your Ninja - Pods & Grounds Specialty Single-Serve Iced Coffee Maker. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you.
Kind regards,
Ninja Kitchen
Rated 1 out of 5 stars
Do not waste your money!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the WORST coffee maker I have ever had! I wasted an entire pack of coffee pods just trying to get one descent cup of coffee.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Keshia,
Thank you for taking the time to provide your feedback.
We deeply apologize for the entire pack of coffee pods you wasted trying to get a good cup of coffee. Something doesn't seem quite right about how your coffee maker is performing; we'd like to ensure it's working as it should. Please give our team a call at 1-800-365-0135 so we can assist you with this.
Kind regards,
Ninja Kitchen
Rated 1 out of 5 stars
Grounds in 80 percent of cups
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Even after cleaning, trying different cycles and kcup brands. One month of use and continues to fill the bottom of cups with grounds
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to provide your feedback.
We sincerely understand your concern due to the situation you faced with your coffee maker and the grounds at the bottom of cups. Something doesn’t seem quite right about how your unit is performing; we’d like to make sure it’s working as it should. Please reach out to us at 1-800-365-0135 so we can help with this.
Kind regards,
Ninja Kitchen
- Cons mentioned:Frother
Rated 1 out of 5 stars
Not what I hoped for in a coffee maker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The coffee was not hot enough when brewed and the frother is manual, does not work well and again no Heat. I have purchased other Ninjas in the past and loved them. Unfortunately, I was.not happy with this product.
No, I would not recommend this to a friend Rated 1 out of 5 stars
Cable too short,too deep to fit on counter top
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unlike my keurigs This thing is so deep my coffee cup cant fit under it on the counter & the cord is so short you cant plug it in,ive had huge machines that arent as deep they might of been 5x’s as wide but at least your cup woukdnt fall & the water jug is so weak and doesnt lock in place safely,it moves around when low,& while i was looking forward to trying it out ,the fact it has so many issues i cant passed im returning it ..
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We are so sorry to hear that the PB051-Coffee Maker wasn’t the right fit for you. We will absolutely share the feedback about the cable you’ve provided with the relevant teams for consideration on future products. We hope you’ll give our products another try in the future.
Kind regards,
Ninja Kitchen