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Customer Ratings & Reviews

Your price for this item is $279.99
The comparable value price is $429.99

Customer reviews

Rating 4.8 out of 5 stars with 236 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

Pros mentioned filter

Cons mentioned filter

96%would recommend to a friend

Customers are saying

Customers are impressed with the Prestige Smart XL Air Fryer's overall and cooking performance, as well as its ease of use. Many appreciate its decent size and large capacity. However, some customers have noted the noise level and that air frying can take longer than expected.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-236 of 236 reviews
  • Rated 3 out of 5 stars

    Just ok. Needs improvements

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s just ok. It takes longer than my old chefman air fryer to get hot and cook. It’s has some nice features but it’s also harder to clean than my old chefman also

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      We're so sorry to hear that you’re having trouble with your air fryer. We will absolutely share your thoughts regarding the cleaning difficulties and cooking times with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-800-365-0135.
      Kind regards,
      Ninja Kitchen

  • Rated 3 out of 5 stars

    Someone purchased this under my name

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Someone was able to purchase this under my account without my permission so thanks for the rewards amd hope you are enjoying it

    I would recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi BenJ,

      Thank you for sharing your feedback about the Ninja Prestige Smart XL Air Fryer Oven. We’re sorry to hear about the unauthorized purchase on your account—it’s understandable how upsetting this situation must be.

      Since the purchase and account management are handled by Best Buy, we recommend contacting their customer service team immediately to report the unauthorized transaction. They can assist with securing your account and resolving any issues related to the purchase.

      If you have any questions about the product itself or need support, please don’t hesitate to contact us at 1-800-365-0135. We’re here to help in any way we can.

      Kind regards,
      Ninja Kitchen

  • Pros mentioned:
    Cooking performance, Size
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Multi-Cooker, Small Footprint and Delicious Food

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Ninja smart cooker is an air fryer, a convection oven and lots more; all in one. It is large enough to cook family sized meals or it can be used to cook for one. It has the unique ability to cook on two levels or just one level to achieve efficiency no matter how large a meal is planned. This item is packed very well and indeed the unit was in perfect shape. However, you do need to pay attention to the packaging inside and around the oven to ensure all plastic and cardboard is removed. Another innovation that is important to understand up front is that this device does surround cooking in a real sense not just by utilizing the convection fan. It has heating elements top and bottom but also has a ring of heat-source around the rear fan. The proof is in how well an actual meal is cooked so I did try some recipes to determine if food was delicious, would cook in a reasonable amount of time and also the cleaning perspective. All of these tests showed this was an outstanding product. There are very nice accessories and be aware there are four slots for sliding in the various racks, pans and trays. You are also supplied a smart thermometer which can be used in the cooking if you wish. The thermometer allows you to see the temperature but also it will halt the cooking when the desired temperature is reached - another smart feature. By the way, the jack to attach the thermometer is located on the underside of the door handle. You should try the different functions that run from air frying to dehydration. Once powered on, you can press the ‘Function’ button to run through the many cooking options. You get two wire racks, an air fry basket and a non-smoke and non-stick roasting pan. A nice item is also a crumb tray that goes on the bottom to ensure cleanup will be easy. Just for some reference this unit (inside) is about 10 inches deep by 14 inches wide by 8 inches high. The outside dimensions are compact and the unit sits nicely on my countertop. It was fun to figure out the 'multiple cooking process', but this is a smart cooker so basically it will help you to do the correct thing. An example might be if you have a big chicken to roast you’d enter ‘Whole Roast’ and it will tell you to put it in the lowest (or tray-1) position. If you’d like to also air fry some vegetables, you would hit 2nd function. It will tell you that you’d have to put the next tray of food in level-4 (the top rack). I think that gives you some intro into the power of this unit to make a complete meal for you. Also if you are wondering, yes you can air fry two trays of food at the same time using two different racks. Tip of the cap to the designers of this device, they are very smart. You do get an excellent recipe book that is customized for this cooker, everything from toast to prime rib, to sweet potato casserole to even some Red Velvet cookies that I want to try soon. The thermometer works accurately as well. Once you plug the thermometer into the device you can cook by temperature instead of time. You should ensure you put the thermometer in horizontally and into the thickest part of the meat. The directions are a little unclear in this area regarding how to put the thermometer into the cooker. However, you simply place the meat with the thermometer into the oven and close the door over the thin cable of the thermometer. It's small enough to not disrupt the door seal. Most important is how delicious the food was. The roasted chicken I made was mouth-watering great; I just used salt, pepper, garlic powder and EVOO fantastic. I cooked some sliced zucchini on the uppermost rack at the same time as my chicken. The lengthwise strips of zucchini were wonderful (used the same spices as for the chicken plus some flour). The unit does have a light to view what’s cooking and also the light comes on when you open the door. I highly recommend this super cooking machine with all its smarts and multiple heating elements.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Air Fyer doesnt fry as expected

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We didnt like how the air fryer work. A cheap air fryer would fully fry making crispy and extra well done. This product would just heat ex. Sweet potatoes making soft but not crispy and fry the potatoes

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi Jose,

      Thank you for sharing your experience with the Ninja Prestige Smart XL Air Fryer Countertop Oven. We’re sorry to hear it hasn’t delivered the crisp results you were expecting, especially with items like sweet potatoes.

      Crisping performance can be influenced by several factors like food moisture content, cooking temperature, and air circulation. While our smart oven is designed to offer versatility and even cooking, it sounds like the texture wasn’t quite what you were looking for. We appreciate this insight—it helps us better understand how to enhance our products.

      If you'd like tailored tips for optimizing the crispiness or to explore alternative settings, please feel free to connect with our team at 1-800-365-0135. We’d love to help.

      Kind regards,
      Ninja Kitchen

  • Pros mentioned:
    Ease of use
    Tech Insider Network Member

    Rated 5 out of 5 stars

    King of Air Fryers!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently added the Ninja Prestige Smart XL Air Fryer & Countertop Oven + Pro Cook to my kitchen, and it blends perfectly with my other stainless steel appliances. The sleek, modern look of the stainless steel exterior is not only visually appealing but gives a professional feel to the kitchen setup. It’s a substantial appliance, yet it doesn’t take up too much counter space, and I love how it enhances the overall vibe of my kitchen. This product comes with some fantastic accessories: the air fry basket, 2 sheet pans, 2 wire racks, a removable crumb tray, a roast tray, and even a pro cook thermometer that takes all the guesswork out of cooking meats. Plus, it includes handy recipe and cooking charts, which make it super easy to get started right away. I’ve already put it to the test, cooking up a variety of meals. The pizzas came out crispy on the outside and fluffy on the inside, the sweet potato fries had that perfect golden crunch, and the cookies? Absolutely delicious. The versatility of this thing is incredible. Whether it’s salmon, roasted vegetables, or anything in between, the Ninja delivers perfect results every time. What I really appreciate is how easy it is to clean up. After cooking, the crumb tray and accessories are a breeze to remove and wipe down. It's low maintenance for the high-quality meals it delivers. I’m really looking forward to Thanksgiving, as this will be my secret weapon in the kitchen. I can’t wait to test out a turkey in it! The fact that you can use this for anything you’d normally bake in an oven—and more—is a game changer. Overall, I highly recommend this air fryer and countertop oven for anyone looking to save time in the kitchen and cook meals in a healthier way without sacrificing taste. It’s a must-have!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Stopped working the first week

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seemed nice, but...controls malfunctioned after about ten uses. Fortunately it happened before the Best Buy return window closed.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi Cheryl,

      Thank you for sharing your experience with the Ninja Prestige Smart XL Air Fryer Countertop Oven. We're sorry to hear that the controls began malfunctioning after such limited use, though we’re glad you were able to return it within the Best Buy window.

      Your feedback is important and will be shared with our product team as we work to ensure both reliability and performance meet expectations. If you have any questions or would like help finding an alternative model that better suits your needs, feel free to reach out to us at 1-800-365-0135.

      Kind regards,
      Ninja Kitchen

  • Pros mentioned:
    Cooking performance, Ease of use, Size
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Awesome time and space saving product from Ninja!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m always happy when I can eliminate w couple of appliances on my countertop in one sweep of an arm, and I have to start by saying that this new all in one from Ninja does everything it claims and more! Right out of the box you’ll find the unit is well made and comes with a number of accessories including a temperature probe for roasting, two sheet pans and a roasting insert. The inside dimensions are highly spacious, and with its two level cooking design you can have a whole meal cooking at the same time - main course meat and vegetable sides, all at the same time. The control system is very easy to understand and offers a variety of presets to make sure everything comes out perfectly cooked. As simple as it sounds, my first attempt to use the unit was a bagel my old toaster would have burned and dried out all at the same time. The Ninja has a dedicated bagel function that without even changing a single setting gave me a perfectly browned inside while still maintaining a chewy soft interior. No more hockey pucks! If you are a meal prepper, you will find the dual level cooking and generous size cuts down your need to fire up your real oven significantly. I zipped through my weekly prep this week and found additional great ideas in the included cookbook/instructional guide that will make for great easy meals later. All in all this is a GREAT unit if you’re looking to replace your air fryer and toaster / toaster oven all at once, with added ability to cook a whole Sunday dinner inside.

    I would recommend this to a friend
  • Pros mentioned:
    Cooking performance, Ease of use
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Just another reason to not use your cooker

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love ninja products, we already have the dual basket air fryer, the pressure cooker and the indoor grill and this just complements the kitchen. In the box you get obviously the main unit, 2 racks, 2 sheet pans, a roasting pan, an air frying rack and magnetic thermometer. You also get the instructions on how to use and warranty paperwork The build quality on this is excellent, the stainless build just looks good in the kitchen. Ninja put the controls all along the top of the unit which is a great idea as this way you get the full width of the oven to use instead of side mounted controls which make you lose a few inches of oven which doesn’t seem much but it’s the difference between a medium roast chicken and a large one. Like all ninja products this is extremely easy to use and every time you cook something it will come out perfect. I can honestly say this could be the final piece of the puzzle when it comes to not needing a cooker. We hardly used our cooker before this and now we don’t use it at all. Ninja has taken over our kitchen and this is a fantastic edition to any home

    I would recommend this to a friend
  • Cons mentioned:
    Noise level
    Tech Insider Network Member

    Rated 5 out of 5 stars

    More Than Just an Air Fryer

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not my first air fryer, but definitely my first product from Ninja in a very long time. The Ninja - Prestige Smart XL Air Fryer & Countertop Oven + Pro Cook is like having a Master Chef's entire kitchen worth of cooking appliances in one sturdy stainless-steel package. I'm a firm believer in reading the instruction manuals before operating newly purchased appliances, but Ninja made this one so intuitive that I may of skimmed through some of those pages a little faster than usual. Simply plug it in, select the cooking mode, select time and temperature and then you're off to the races. Press start and wait for your items to be prepared to absolute perfection. Previous air fryers have done the job, but I feel that the Ninja Prestige Smart XL Air Fryer just does it better. The pre-heat cycle doesn't take long at all. I've noticed that food I've prepared with this unit reaches the desired temperature faster and by extension cooking time has decreased on items I have made in the past with previous units. Food looks to be cooked more evenly without the need to regularly rotate items to ensure a full cook on all sides. The included thermometer is a nice touch and though I have not used it as of yet, I can't wait to make use of it on Whole Roast mode when I get around to putting a whole chicken in this unit. Aside from that mode, there are 9 others: Air Fry, Air Roast, Bake, Dehydrate, Pizza, Broil, Toast, Bagel, and Reheat. Like I said before, an entire kitchen's worth of appliances. Sell the oven, the toaster, the microwave, and make room for one of the best multi-functional kitchen appliances on the market. Make sure you have the room to store this beast. When they have "XL" in the title, they mean it. The Ninja Prestige Smart XL Air Fryer does take up a fair bit of counterspace. That said, you can literally cook and entire dinner in this thing with its 2-level even cooking functionality or cook something larger like a whole chicken or even a turkey. I can't seem to say enough great things about this appliance. If I had to note one negative thing, I would say that the fan is a bit loud during operation, but not loud enough to make me want to miss out on all of the services that the Ninja Prestige Smart XL Air Fryer has to offer. Overall, I am thoroughly impressed by the craftsmanship and the functionality of the Ninja - Prestige Smart XL Air Fryer & Countertop Oven + Pro Cook. It would be a welcomed addition to anyone's kitchen.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Large countertop oven that does it all

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is Ninjas updated version of their Smart XL Air Fryer/Oven. Its mostly stainless steel and the controls are built into the handle to save space. The buttons are clicky and the display is easy to read. Comes with a thermometer and when not in use it coils up and magnets to the side which is convenient. Comes with 7 accessories. Air Fry Basket 1 Sheet Pans 2 Wire Racks 2 Roast Tray 1 Thermometer 1 As for its size its very large for a counter top oven. I know its labeled as an XL size and its true to that but I wish they made a L version that was just a tad smaller so it didn't take up so much space on my counter. With that said you can fit a lot of food into this thing and it has two racks instead of the typical one. The back bulges out a bit and it has rubber feet to keep it away from anything behind it. It takes in air and vents all out the back. Once you hit start it goes into warming up immediately. Once warm it starts the countdown timer automatically so make sure you prep your food ahead of time because its quick to warm up. I highly recommend reviewing the manuals. It covers all the different settings, where to put the accessories for each mode, and most importantly how long to cook food for each mode. If you follow the directions in the manual everything comes out perfectly. Just to add the air fryer works great on this thing. Food comes out very crispy for a countertop oven style. I was pleasantly surprised by that. As for cleaning I highly recommend putting tin foil over the crumb tray to help keep it clean. So far that has helped quite a bit with the messes. Has 10 cooking functions built in! Air Fry Air Roast Bake Dehydrate Pizza Broil Toast Bagel Whole Roast Reheat Pros: Well built 10 different cooking functions Comes with 7 accessories Fits 2 racks Thermometer support Interior light that times out automatically Timer with warm up and finished notifications Large glass door Food comes out tasting great Manual has lots of cooking info Cons: Fan gets loud and rattles racks in some settings Exhaust in the back could overtime discolor wall/backsplash Most of the accessories are not dish washer safe Very happy with how everything has been coming out. So far I have found it to be very precise. From toasting toast to air frying chicken to dehydrating bananas. It gets used daily in my house. My microwave and oven get used a lot less now. It hasn't replaced my oven but I could see how it could with what it can all do. It really does it all!

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 4 out of 5 stars

    Can fit a WHOLE PIZZA!

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This airfryer oven is AMAZING! Right out of the box I was super impressed with the look and feel, super high quality. I have another brand of a convection airfryer oven that I've loved using for the last three years, but I find the temperature of the pre-set options to be too high. I can never just set it from one of those buttons and be confident that it will cook properly. With this one, though, the pre-set temps are right on point! I've used it three times since I've had it a little bit over a week, cooked a pork roast, a small chicken and a WHOLE PIZZA! In my old one, I had to cut the pizza in half and cook it in two separate racks. The chicken I cooked a little bit longer than recommended, but I probably didn't have to, I just wanted to make sure it was completely done all the way through. Roast came out perfect. Now, the only reason I'm giving it four stars is because the unit itself it's pretty large / deep and heavy, so it takes up a lot of counter space in my small kitchen. I have to store it in the cupboard in between uses, so that will probably mean I don't use it as much since it is so heavy, but I really do love it. The digital display is a nice upgrade, and it's not very loud. Not any louder than my old one. I recommend it, but you need a large counter top or kitchen cart of some kind.

    I would recommend this to a friend
  • Tech Insider Network Member

    Rated 5 out of 5 stars

    Bang for your buck efficiency

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been on the air-fryer craze since it fist became a thing, so much so, I've owned and used two air fryers at once to air fry main dishes and sides at the same time. With that said, the Ninja- Prestige Smart XL Air Fryer & Countertop Oven + Pro Cook takes things to a whole different level happily replacing my air fryers and even making me look at my oven a little different. If you're looking at this device like an Air Fryer, you're underselling it. Air frying is the basics of this, and as an air fryer, it succeeds...but with far more size than any other air fryer you could purchase. Off size alone, it make replaces my previous "2 air fryer set up." With that said..it's going to take up space, but trust, it's worth it. I also feel it does a better job of heating from all angles then most air fryers I'm accustom to. As an oven though? This thing smokes my oven. First of all, I hate preheating. With this? A minute and a half max. The Pro Cook system raises the stakes...or, steaks if you eat beef. Being able to drop a seasoned steak in their and push a button to get the proper cooking (which, definitely isn't well done) is a game changer. Sure, you could set your regular oven to a certain temp and trust it within a certain amount of time...but, maybe it's the "Temp detect intelligence," I trust this system far more. My steaks were A1, no pun intended. The days of buying roasted chicken from the store are over. As a person with a small family, this thing more than fits the bill...but as someone who's a bit up in age and thinks about the things we used to cook with when I was in my late teens early 20s...for the young adults coming of age now? This thing could almost replace their whole kitchen! A toaster, an air fryer, an oven to cook large portions of protein or sides, a microwave, a cookie maker? You're not getting this much service out of any one device...not with quality at least. You could try to put all this stuff in a microwave...you'd get horrible results that will probably make you sick. The Ninja Prestige Smart XL Air Fryer & Countertop Oven + Pro Cook is a game changer in the kitchen that is worth the space it takes up. Remove some of those other devices...you don't need them anymore.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    For Meals and Goodies

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great oven takes up no more room than my smaller one but has enough room to cook real meals and deserts for more than just the 2 of us.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Beyond Perfect

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is really nice. I don't have any complaints and I've had this for 7 months. I definitely recommend this.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice oven

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. Sale price was great. Looks good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect to make meal preps as only one machien to clean after cooking!

    I would recommend this to a friend