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Customer Ratings & Reviews

Your price for this item is $249.99
The comparable value price is $429.99

Customer reviews

Rating 4.7 out of 5 stars with 273 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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95%would recommend to a friend

Customers are saying

Customers value the Prestige Smart XL Air Fryer for its overall and cooking performance, ease of use, and decent size and capacity. The design and controls are also appreciated, along with the included accessories and quick preheat time. However, some customers have noted concerns about the noise level and the time it takes to air fry food.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-240 of 273 reviews
  • Rated 5 out of 5 stars

    Your kitchen essential

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not only it looks nice but works flawlessly. Makes your kitchen looks fancy.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ninja Oven

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Ninja Convection Oven is a solid choice for those looking for a versatile, efficient, and space-saving countertop appliance. Its quick preheating, even cooking, and multiple functions makes it easy to make a complete meal for my family.

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 1 out of 5 stars

    From Air Fryer to Airplane

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this Ninja because my other went out after 2 years of failure use. I heavily use the air fryer to make many of my meals. The temperature and functionality are the same. The temp gauge is inaccurate to say the least. Heat escapes from the unit worse than the previous model. Needless to say, I returned the unit and bought an entirely different brand. Oh, and it's noisy. It has a normal sound and then out of no where it sounds like a drone or small plane taking off.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,

      Thank you for taking the time to share your experience with the Ninja Prestige Smart XL Air Fryer & Countertop Oven. We’re truly sorry to hear that the unit didn’t meet your expectations, especially given how frequently you use an air fryer for your meals.

      We understand your concerns regarding temperature accuracy, heat retention, and noise levels, and we regret that these issues led to your decision to return the product. This is certainly not the experience we aim to deliver. Your feedback is incredibly valuable and has been shared with our product team for further review and improvement. We appreciate your honest feedback and hope to have the opportunity to better serve you in the future.

      Kind regards,
      Ninja Kitchen

  • Rated 5 out of 5 stars

    KC's Ninjh Review

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best air fryer I've ever bought. It does everything I could ask of it. It really does a great job especially on pizza's. And to top things off, I got it on sale at Best Buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great air fryer combo. It is huge! And can cook a large amount which is great for a family. It does take up a lot of counterspace though.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A MUST HAVE

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    we have used it a few times so far, from bagals and toast, whole chicken, and diced potatos. our family loves this air fryer and plan to use it more and more as the days go by

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    We love it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love this oven! It's the perfect multi-use appliance. We do everything from air frying to toasting to roasting a whole chicken just like they show in the product photos, and it works amazingly well.

    I would recommend this to a friend
  • Pros mentioned:
    Cooking performance, Ease of use, Size
    Cons mentioned:
    Noise level
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Preheats fast, cooks perfectly

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Ninja Prestige Smart Air Fryer and Countertop oven is awesome. It has a lot of space, as advertised, and you can roast a whole chicken if you want to. It's extremely versatile, as a countertop over should be. You can bake, air fry, toast (both bread and bagel settings) and even dehydrate. It's advertised to preheat in 90 seconds and it does. Outside of something not fitting, there's no reason to ever use my full sized over this. It preheats so fast and then start cooking. I'm used to leaving the food on the tray and once preheated, putting it in. No need with this Ninja. Plus, it starts the timer countdown immediately, so you don't want to lose time if you're not nearby. Outside of preheating so quickly, of course the most important thing is how well it cooks. For me, everything has come out perfect. The first thing I used it for were baked potatoes. I popped in the potatoes and once the timer went off, they were exactly as I wanted them. The included thermometer was an afterthought, because I'm not used to using meat thermometers. It's almost a reason to buy this by itself. Obviously, the air fryer/over needs to cook well and evenly. But it does that and with this smart thermometer, I wish that they made full sized ovens. You literally plug in the thermometer and place it in your meat (I chose tri tip the first time), choose the temperature to cook to and put the food in, and it starts and turns itself off once the temperature is reached. Such a time and effort saver. Outside of the cooking, the controls are simple and intuitive. It is louder than my previous countertop ovens, but not so loud that it's a bother. It also releases more heat than my previous ones, so check your counter carefully for a good spot. I love this Ninja Prestige Smart Air Fryer and Countertop oven and would recommend it to anyone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An excellent small appliance. So easy to clean compared to my previous counter top air fryer/oven/toaster.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ninja DT551

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Instructions and recipe booklet leave a lot to be desired. Could be more informative.

    I would recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi there,

      We’re disappointed to hear the instructions and recipe booklet for your Air Fryer & Countertop Oven didn’t meet your expectations. Your feedback is invaluable, and we’re grateful for the opportunity to make things better.

      Kind regards,
      Ninja Kitchen

  • Rated 5 out of 5 stars

    NINJA

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very convenient, doesn't heat up whole house, excellent airfry

    I would recommend this to a friend
  • Pros mentioned:
    Cooking performance, Ease of use, Size
    Cons mentioned:
    Noise level
    Tech Insider Network Member

    Rated 4 out of 5 stars

    A tad large but in charge

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have worked my way through several pressure cookers as well as a few air fryer ovens. This unit, while not perfect, does work well and would be a nice complement to any kitchen, if you have the space. Pros Easy to setup. Just plug in but do follow directions to do pre-cook burn off to get rid of any residue. The oven is larger than all the ones I have tested (17.09 in L x 20.22 in W x 13.34 in H) but also has more interior space (2.67 cubic feet). Weighs in at 33.63 lbs. Nice large glass window for viewing Controls in the handle are nice and you can change temperature (5-degree increments) and time (1-minute increments) on the fly. Easy to read LED temperature, time and selected cooking options imbedded in handle. Oven door opens down, so you don’t drip on counter if checking or removing food. Light is very bright making it easy to see food while cooking. 4 rack levels. You can do 2 rack cooking by selecting that option on controls. When selecting cooking option(s) unit indicate what rack number(s) of the 4 you should use Has a thermometer option for precise temperature with preset temps for beef, chicken, etc. you can select. By using the manual button, you can set your own target temp. The oven itself is nicely constructed with an easy to clean interior. Cons Does require pre-heating but is quick at about 90 seconds. Grounded Power-cord (36 inches) connection to oven is at bottom of plug so would block other outlets if not used on bottom. Button controls in handle are hard to see as most buttons are small and reflect light making it difficult to see blackened function(s). A tad noisy when running certain functions and runs for a long time in cool down mode after operation. No pizza tray. Maybe they assume you would already have one? But only 1 of ours fit and only on rack 3 as that has a tad extra room due to fan indentation in back of oven. Most supplied cooking pans require hand washing. Outside gets warm so make sure it is an area with ventilation and keep “little” hands away. But to be fair all do Cooking Cooked 2 Cornish hens using the temperature probe and suggested roast tray and rack position. You cannot select the temp for chicken so used preset 165 degrees. Hens were done nicely with crisp skin on top but not bottom. This has occurred in my other ovens as well. I normally cook the first half of the time with breast down then up for remainder. I also set directly on foil lined sheet pan. But wanted to test their suggestion. Used the Pizza preset, and it came out nicely done on top but not too crispy on bottom. Same pan used in other ovens and did not have this issue. Cooked frozen hash browns and they came out crispy on outside and soft on inside. Soft boiled eggs came out nicely as well Cleanup One of the eggs split and dripped egg onto crumb tray. I was dreading trying to scrape this off but to my surprise it just wiped off. The interior is also easy to wipe down and should be done after every use. Cooking modes: Whole Roast Air Roast Air Fry Bake Dehydrate Broil Toast Bagel Pizza Reheat Controls: Power Function Preheat Slices Time Display Temperature Display Shade Rack Level 2 Level cooking Light Time/Slices Temp/Shade Manual Button Preset Start/Stop Doneness Prestige Smart Thermometer 1 year warranty Overall, a great oven with just a couple of foibles from being perfect and would recommend at 4.5 stars.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Practical, but a little large

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fryer/oven is a little large than what I expected after removing it from the box. But it did fit in the corner area of my countertop kitchen. The functions are straightforward. Although it tends to be a bit lout, the foods I heated came out fairly well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to use.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not a Chef but I've cooked some great meals with this Air Fryer. Very easy to use. The temperature probe saves a lot of time. Recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the upgrade!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great upgrade! I enjoy the window. Multiple levels. And this model does come with a light to ensure the food isn’t over cooked.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    No title

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased May 14, 2025. Working good for awhile. Really liked it. Today, August 27, 2025, when I went to use the baked function, the timer acted just like a timer if I was counting down a race or something. It wouldn’t let me set it to cook. So I had to use the air roast instead.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello Jane,

      Thank you for taking the time to share your feedback.

      We’re truly sorry to learn about the trouble you encountered with the bake function and timer on your Ninja Prestige. We completely understand how frustrating it must be when a feature you rely on doesn’t work as expected, especially after only a few months of use.

      This certainly isn’t the experience we want for our customers. Your feedback is very important to us, and we’d like the opportunity to look into this further and ensure your unit is working properly. Please reach out to our Customer Care team at 1-800-365-0135, and we’ll be glad to assist you directly.

      Kind regards,
      Ninja Kitchen

  • Rated 5 out of 5 stars

    So efficient and easy to use…10/10 Recommend

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! It’s just as powerful as my oven that I haven’t had to use it since this is so efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Overall very happy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still learning how to cook with it, but overall very happy. Great at roasting vegetables, for pot pies, etc

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 2 out of 5 stars

    Very LOUD

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice oven however, I find it to be very loud. I may return it. Has anyone else experienced this? Also, very expensive

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi dear customer,

      Thank you for sharing your feedback about the Ninja Prestige Smart Oven. We’re glad to hear you find it a nice oven, but we’re sorry the noise level and cost have left you considering a return. Your experience matters to us, and we want to help.

      Some operational noise is normal due to the powerful fan required for even cooking, but if it seems excessive, we’d recommend checking that the oven is placed on a stable, flat surface to minimize vibration. If the noise persists, our Customer Service team can assist with troubleshooting or determining if there’s an issue with your unit.

      If you have any questions or would like support, please don’t hesitate to contact us at 1-800-365-0135. We appreciate your feedback and hope we can help improve your experience with the oven.

      Kind regards,
      Ninja Kitchen

  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have the older version and love it. This was a purchase for our son.

    I would recommend this to a friend
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