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Customer Ratings & Reviews

$429.99

Customer reviews

Rating 4.7 out of 5 stars with 331 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.8 out of 5 stars

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Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers value the Prestige Smart XL Air Fryer for its overall and cooking performance, ease of use, and decent size and capacity. The design and controls are also appreciated, along with the included accessories and quick preheat time. However, some customers have noted concerns about the noise level and the time it takes to air fry food.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 15 Showing 281-300 of 331 reviews
  • Rated 5 out of 5 stars

    excellent but short life span

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Top Notch, but usually only lasts about two years. I am on my third one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ninja Air Fryer/oven

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best air fryer I have had to date! Would recommend this product to anyone!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Practical, but a little large

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fryer/oven is a little large than what I expected after removing it from the box. But it did fit in the corner area of my countertop kitchen. The functions are straightforward. Although it tends to be a bit lout, the foods I heated came out fairly well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Quality for the Price"

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product that recommend to friends and families.

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 1 out of 5 stars

    From Air Fryer to Airplane

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this Ninja because my other went out after 2 years of failure use. I heavily use the air fryer to make many of my meals. The temperature and functionality are the same. The temp gauge is inaccurate to say the least. Heat escapes from the unit worse than the previous model. Needless to say, I returned the unit and bought an entirely different brand. Oh, and it's noisy. It has a normal sound and then out of no where it sounds like a drone or small plane taking off.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,

      Thank you for taking the time to share your experience with the Ninja Prestige Smart XL Air Fryer & Countertop Oven. We’re truly sorry to hear that the unit didn’t meet your expectations, especially given how frequently you use an air fryer for your meals.

      We understand your concerns regarding temperature accuracy, heat retention, and noise levels, and we regret that these issues led to your decision to return the product. This is certainly not the experience we aim to deliver. Your feedback is incredibly valuable and has been shared with our product team for further review and improvement. We appreciate your honest feedback and hope to have the opportunity to better serve you in the future.

      Kind regards,
      Ninja Kitchen

  • Rated 5 out of 5 stars

    Easy to use.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm not a Chef but I've cooked some great meals with this Air Fryer. Very easy to use. The temperature probe saves a lot of time. Recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    An excellent small appliance. So easy to clean compared to my previous counter top air fryer/oven/toaster.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the upgrade!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great upgrade! I enjoy the window. Multiple levels. And this model does come with a light to ensure the food isn’t over cooked.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    ER0 Error Code Beware

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Big fan of Ninja products until today. Purchased on 6.16.25. Worked well till 1.24.26. Received a ER0 error code. Submitted warranty claim. Warranty will only be honored after submitting the following Instructions for "Cut the Cord" Image Submission     Image 1: Full Unit with Cut Cord   The image must be clear and unedited to qualify. The entire unit must be visible in the photo. The cut cord must be clearly shown. The cord must be cut 2 inches from the main unit (not near the plug). Always advise the consumer to unplug the unit before cutting the cord. Image 2: Cut Cord with Handwritten Note   The cut cord must be visible. A handwritten note must be included, containing: The consumer’s name The date The handwritten note must be placed next to the serial number sticker in the image. The serial number sticker must be clearly visible and readable in the image—blurred, cropped, or obstructed stickers will not be accepted. I informed numerous agents . A manager in +44 country code . Multiple emails that I do not have the ability to complete the request and requested an alternative method to complete warranty claim. No alternative has been offered. What a poor customer experience. I suppose I will have to leave Ninja for Breville. Ninja used to be such a great product

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello there, thank you for taking the time to share this experience. We’re truly sorry to hear about the ER0 error on your Prestige XL Air Fryer & Countertop Oven after only several months of use. We understand how disappointing this is, especially as a long‑time Ninja customer. We also sincerely regret the frustration caused by the warranty process. The “cut‑the‑cord” requirement is part of our standard warranty procedure, however we appreciate you bringing this to our attention and apologize for the poor experience you encountered. Please contact our customer support team at 1-800-365-0135, Monday to Friday from 9 a.m. to 9 p.m. ET, and Saturday from 9 a.m. to 6 p.m. ET, if you would like to continue the warranty claim. Warm Regards, Ninja Kitchen

  • Rated 5 out of 5 stars

    So efficient and easy to use…10/10 Recommend

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! It’s just as powerful as my oven that I haven’t had to use it since this is so efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    NINJA

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very convenient, doesn't heat up whole house, excellent airfry

    I would recommend this to a friend
  • Cons mentioned:
    Noise level

    Rated 2 out of 5 stars

    Very LOUD

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice oven however, I find it to be very loud. I may return it. Has anyone else experienced this? Also, very expensive

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi dear customer,

      Thank you for sharing your feedback about the Ninja Prestige Smart Oven. We’re glad to hear you find it a nice oven, but we’re sorry the noise level and cost have left you considering a return. Your experience matters to us, and we want to help.

      Some operational noise is normal due to the powerful fan required for even cooking, but if it seems excessive, we’d recommend checking that the oven is placed on a stable, flat surface to minimize vibration. If the noise persists, our Customer Service team can assist with troubleshooting or determining if there’s an issue with your unit.

      If you have any questions or would like support, please don’t hesitate to contact us at 1-800-365-0135. We appreciate your feedback and hope we can help improve your experience with the oven.

      Kind regards,
      Ninja Kitchen

  • Rated 5 out of 5 stars

    Overall very happy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still learning how to cook with it, but overall very happy. Great at roasting vegetables, for pot pies, etc

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have the older version and love it. This was a purchase for our son.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Toaster of the year

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, it’s an all in one I am amazed how you can cook multiple pizzas and foods!!!!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    No title

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased May 14, 2025. Working good for awhile. Really liked it. Today, August 27, 2025, when I went to use the baked function, the timer acted just like a timer if I was counting down a race or something. It wouldn’t let me set it to cook. So I had to use the air roast instead.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello Jane,

      Thank you for taking the time to share your feedback.

      We’re truly sorry to learn about the trouble you encountered with the bake function and timer on your Ninja Prestige. We completely understand how frustrating it must be when a feature you rely on doesn’t work as expected, especially after only a few months of use.

      This certainly isn’t the experience we want for our customers. Your feedback is very important to us, and we’d like the opportunity to look into this further and ensure your unit is working properly. Please reach out to our Customer Care team at 1-800-365-0135, and we’ll be glad to assist you directly.

      Kind regards,
      Ninja Kitchen

  • Rated 5 out of 5 stars

    Air fryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have been using my airfryer and etc.. meals daster after long day of work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth every penny!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing oven. Cooked an entire thanksgiving dinner with this oven. Great value!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice mini oven

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent! 90 second preheat is unmatched! Would definitely recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this air fryer!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've owned 4 air fryers over the years and this is hands down the best one

    I would recommend this to a friend