Customer Ratings & Reviews
Customer reviews
Rating 4.6 out of 5 stars with 605 reviews
(605 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.6
Rating 4.6 out of 5 stars
- Ease of Use4.7
Rating 4.7 out of 5 stars
to a friend
Rated 1 out of 5 stars
Broken right out of the box!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Coffee maker already broken and haven’t even made cup of coffee yet. Gave Er11. Im assuming its clogged internally. Taking it back for a refund. Disappointed.
This review is from Ninja - Programmable XL 14-Cup Coffee Maker PRO, Glass Carafe, Freshness Timer, with Permanent Filter - Stainless Steel
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Chris,
Thank you for taking the time to share your experience with the Ninja Programmable XL 14-Cup Coffee Maker. We're very sorry to hear that you encountered an error before even making your first cup—that’s understandably disappointing.
An Er11 message can indicate a possible internal blockage or setup issue, but we realize how frustrating it is to deal with that right out of the box. We respect your decision to return the unit and appreciate you giving our product a try.
If you’d ever consider trying another model or need further support in the future, we’d be happy to help. Our team is available at 1-800-365-0135.
Kind regards,
Ninja Kitchen
Rated 2 out of 5 stars
cheaper at the manufacturer's website
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't buy this at Best Buy. It is cheaper at the manufacturer's website.
This review is from Ninja - Programmable XL 14-Cup Coffee Maker PRO, Glass Carafe, Freshness Timer, with Permanent Filter - Stainless Steel
No, I would not recommend this to a friendRated 1 out of 5 stars
Not good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it, 2 days later broke down… I do not recommend this at all. Be careful people.
This review is from Ninja - Programmable XL 14-Cup Coffee Maker PRO, Glass Carafe, Freshness Timer, with Permanent Filter - Stainless Steel
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Rudy,
Thank you for taking the time to leave a review.
We're so sorry to hear that your Ninja coffee maker broke after two days of use. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you.
Kind regards,
Ninja Kitchen
Rated 1 out of 5 stars
paper thin carafe
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.loved the coffee, but thin carafe. bottom came off in one piece (at the line of metal ring) within ~2 months.
This review is from Ninja - Programmable XL 14-Cup Coffee Maker PRO, Glass Carafe, Freshness Timer, with Permanent Filter - Stainless Steel
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi there. Thank you for dedicating your time to provide your comments. We are truly sorry to know about the situation with your Coffee Maker. Feel free to contact our team via phone at 1-855-427-5127, and we will gladly investigate this for you. Kind regards, Ninja Kitchen
Rated 1 out of 5 stars
Carafe Permanentlt stains
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Carafe stained after 10 days and will come clean. Called Ninja directly and was told it was normal. Staining after 10 days is normal?
This review is from Ninja - Programmable XL 14-Cup Coffee Maker PRO, Glass Carafe, Freshness Timer, with Permanent Filter - Stainless Steel
No, I would not recommend this to a friend











