Customer Ratings & Reviews
- Model:
- FS301
- SKU:
- 12229208
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.8 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
to a friend
Ninja
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not performing effectively. Nit freezing nor is it slushing
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Rhonda,
Thank you for taking the time to share this feedback with us. We understand how frustrating it must be when your Ninja SLUSHi Maker isn’t freezing or slushing as expected, as this isn’t the experience we want for our customers. We’d advise you to double‑check your recipe to ensure it includes at least 4% sugar, since too little sugar will prevent the mixture from freezing properly. The unit will not slush inputs that are sugar‑free or made with artificial sweeteners, so adding 1–2 tablespoons of juice, simple syrup, or sweetener per serving can make a big difference in achieving that perfect slush texture. If you continue to notice performance issues, we’d be glad to take a closer look and walk through the best next steps with you. Please feel free to give us a call at 1‑800‑365‑0135, where one of our product specialists will be more than happy to help out. We’re available Monday–Friday from 9 a.m. to 9 p.m. ET, and Saturday from 9 a.m. to 6 p.m. ET.
Kind regards,
Ninja Kitchen
Cool
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cool Slushy Machine … Will recommend product to you
I would recommend this to a friendNot what I expect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't like the fact that the contents doesn't stay frozen long and if you keep the system running, it will freeze up
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Cherhonda,
Thank you for taking the time to leave a review.
We're so sorry to hear that the content doesn't stay frozen for long and that if you keep running, the system freezes up. After your SLUSHi is served, the temperature retention keeps drinks icy cold for 12 hours. However, we will absolutely share your feedback with the relevant teams for consideration for future products. For the frostiest results, chill serving glasses before dispensing your frozen drink. On the other hand, we recommend customizing whether the output is thicker or thinner than expected using the temperature control. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-800-365-0135.
Kind regards,
Ninja Kitchen
Don't believe the hype. Not for alcoholic drinks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These DO NOT work well. These are terrible for quality control. This is the 3rd one I got (went to a different store the 3rd time) and it is the best one but it doesn't slush alcoholic drinks. The manual says 16% is the most it can slush but it fails at less than at half that. I tried all the online suggestions adding water, chilling in advance, etc and it just works poorly. I would return it but I didn't know Best Buy had a 15 day return policy. I will be avoiding Best Buy in the future as well.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're very sorry to hear that this is your third machine, and that it does not slush alcoholic drinks, even when you've tried all the suggestions. You're right; when using the SPIKED SLUSH preset, all premade inputs (wine, beer, etc.) must be between 2.8% and 16% alcohol. Too much alcohol will prevent proper freezing of a slush output. Nevertheless, we will certainly share your feedback with the relevant teams for future products. We would like to guide you through some steps over the phone, and to offer the best available resolution, please don't hesitate to reach out to our team at 1-800-365-0135.
Kind regards,
Ninja Kitchen
Ninja Review
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Over heats quickly and the blue center broke on 2nd use
I would recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Lizette,
Thank you for taking the time to leave your review!
We are really sorry to hear about the difficulties you've experienced with the performance and parts of your Ninja Slushi. Your comments are significant to us, and we will ensure they are passed on to the relevant teams so we can work to prevent this kind of inconvenience from happening again. To determine the options we can offer you regarding this situation, we kindly encourage you to please contact us at 1-800-365-0135.
Kind regards,
Ninja Kitchen
Ninja Kitchen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have all Ninja products in my kitchen, doesn’t work like I expected it to. I might need to play with it more.
I would recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi DeeDe,
Thank you for sharing your feedback on the Ninja Slushi 5-in-1 Professional Frozen Drink Maker. We truly appreciate your loyalty to Ninja products and are glad to hear you’re giving this one a chance as well.
It can sometimes take a little bit of experimenting with the settings and ingredients to get the perfect consistency. If you’d like any tips or guidance to help you get the best results, our team would be happy to assist you. Feel free to reach out to us at 1-800-365-0135.
Kind regards,
Ninja Kitchen
Mediocre
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.More a novelty than anything. Does not make alcohol easily. Sugar to alcohol ratio must be exact or else the drink does not freeze into slush form.
I would recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi dear customer,
Thank you for sharing your thoughts on the Ninja Thirsti Frozen Drink Maker. We understand that getting the perfect slush consistency can take some fine-tuning, especially when making alcoholic beverages.
For the best results, the sugar-to-alcohol ratio does need to be balanced, as alcohol has a lower freezing point. We recommend following the included recipes and experimenting with different ingredient ratios to achieve the ideal texture. If you’d like additional tips on getting the best performance from your machine, feel free to reach out to us at 1-800-365-0135—we’d be happy to help.
We appreciate your feedback and hope you continue to enjoy your Ninja appliance.
Kind regards,
Ninja Kitchen
Not What I Thought
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So I been wanting this slushie machine for a long time. Just never wanted to spend 350.00 on it. I always get tired of going to the gas station and the machine there being down. So I had a gift card left over so I decided to purchase it. Got it home was so excited to finally have it. But its not what I thought it would be. Tried to make a coke icee. It turned the pop flat and turned it into pretty much syrup. Tasted awful. I was so disappointed. Unfortunately I didnt take any photos. But it was sent back the very next day. Think carefully before purchasing.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for sharing your thoughts with us! We're sorry to hear about the experience you had with your Ninja Slushi Machine that resulted in your return. We’ll be sure to communicate your feedback to the appropriate teams for future enhancements. We hope you’ll consider our products again in the future!
Kind regards,
Ninja Kitchen
Simple to use but…
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You need to add plenty of sugar to all your drinks so it can become ice. Otherwise the machine will stop.
I would recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Roxy,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't completely happy with your Ninja SLUSHi. We will absolutely share your feedback with the relevant teams for consideration on future products.
Kind regards,
Ninja Kitchen
Cant keep up with margaritas
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wont get a buzz have to keep waiting for more to freeze up
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Crash,
Thank you for sharing your feedback on the Ninja Slushi Professional Frozen Drink Maker. We're sorry to hear that your experience hasn't met expectations and that achieving the right frozen consistency has been challenging.
We appreciate you bringing this to our attention. If you’d like, we can walk you through some tips for optimizing your results or explore other options to help you get the best performance from your machine. Please feel free to reach out to us at 1-800-365-0135.
Kind regards,
Ninja Kitchen
Use a blender
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not worth it. Too many parts to put together for 2 cups. Have to constantly reload if you want more than 3, 4oz drinks.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Kerston,
Thank you for sharing your feedback.
We regret to learn that your experience with the Ninja SLUSHi has not been satisfactory due to the inconveniences you've encountered with its capability. Your feedback is valuable to us, and we will pass it along to the relevant teams for future consideration. Additionally, if you ever require assistance with your product, please contact our team at 1-800-365-0135, and we will be more than glad to help you.
Kind regards,
Ninja Kitchen
Does not work
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The item would not power on. I don’t recommend this item. I returned this item and got another one. I returned the second slushy machine too. The slushi machine kept shutting off. Luckily I returned it on the last day of return, which is 15 days. I would have been stuck with trash that cost almost four-hundred dollars.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Karter,
Thank you for sharing your experience with the Ninja SLUSHi Frozen Drink Maker. We’re truly sorry to hear that both units did not perform as expected and that the machine repeatedly shut off. That’s certainly not the experience we aim to deliver.
We appreciate your feedback and would like to ensure this is shared with our team for further evaluation. If you’d like to speak with us directly or need any additional support, please reach out at 1-800-365-0135.
Kind regards,
Ninja Kitchen
great, but only if you like non-alcoholic drinks
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was super excited to get my hands on the new Ninja Slushi machine, and while it’s definitely a cool gadget, it’s got its quirks that hold it back from being a total win. The good: Great Slushies: When it works, the slushies are amazing! The texture is spot-on, and you can whip up delicious frozen drinks in no time. Perfect for hot summer days or a chill movie night. Easy to Use: The setup is pretty straightforward. Just add your ingredients and your water if needed, hit the appropriate freeze level button, and you’re good to go. Cleanup is a breeze too, which is always a plus. Everything can be taken apart and washed individually, but there's also a rince funciton that works pretty well too. Versatile: You can make all kinds of drinks—frozen lemonades, smoothies, and yes, even slushies...as long as it has a certain amount of sugar. The sugar acts as a sort of "anti-freeze", preventing it from freezing into a big block, to give it that nice slushie texture. The bad: Alcoholic Drinks were hit and miss...mostly miss for me: Here’s where it gets tricky. If you’re hoping to make some slushies with alcohol, be prepared for disappointment. The machine just doesn’t handle them well, and I found it tough to get a good consistency. It seems to struggle even when staying within the alcohol limits. I tried using premade mixes which are well within the % limits stated in the manual, and even then I found myself constantly needing to add water. And even when I did finally get a frozen consistency, it wasn't throughout the entire drink. It was like the center of the drink was frozen and the outside 20% or so was still very much liquid. Constantly Shutting Off: This has been super frustrating. The machine has a habit of shutting off unexpectedly, even when it’s not overloaded. It seems to get confused and just stops working. I've had to restart it multiple times during a single slushi session, which is super frustrating. Limited Capacity: If you’re planning a party, keep in mind that the bowl doesn’t hold a ton of mix. It’s perfect for a couple of servings, but you might find yourself refilling it often. You also can't just make a single drink very easily. There is a minimum amount of 16oz, and it really needs to stay above that level to mix well. Overall: The Ninja Slushi machine has the potential to be a blast, especially for non-alcoholic drinks. But the issues with making slushies that include alcohol and the constant shutting off are definite dealbreakers for me. If you’re just looking to make classic slushies, it could be a fun addition to your kitchen, but don’t expect it to handle everything you throw at it. It’s fun, but definitely has room for improvement!
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your experience with our product did not meet your expectations. We greatly value our customer's opinions as they help us continuously improve and develop products that truly meet the needs of those who trust us. Please rest assured that we will share your observations with the appropriate teams for review and consideration in future improvements. In the meantime, if you need additional assistance or would like to discuss your situation further, please don't hesitate to contact our customer service team at 1-800-365-0135. We will be happy to help. Once again, we appreciate your feedback and look forward to providing you with a more satisfying experience in the future. Kind regards, Ninja Kitchen.
Stopped Working
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after the 3rd use. Returned to Ninja and received another. Hoping this one works, but per others that have bought these, they have the same issue.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Skyler,
Thank you for sharing your experience with the Ninja SLUSHi Professional Frozen Drink Maker. We're sorry to hear that your original unit stopped working after just three uses and that you’ve seen similar concerns from other customers.
We’re glad to hear that you’ve received a replacement and hope that it will provide a much better experience for you. If you run into any further trouble or have any questions about using your new unit, please don’t hesitate to reach out to us at 1-800-365-0135. Our team is always here to help.
Your feedback is important to us and will be shared with our product team as we work to ensure all our products meet our quality standards.
Kind regards,
Ninja Kitchen
Not worth the hype!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The slushies/margaritas were not frozen enough. Not worth the cost!
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi there,
Thank you for your review. That’s definitely not the result this unit is designed to deliver. Slushies and margaritas should come out perfectly frozen once the correct steps have been followed. We’d appreciate the opportunity to make this right. Please give us a call at 1-800-365-0135 so we can review your experience and provide further assistance. Our support team is available Monday to Friday, from 9:00 a.m. to 9:00 p.m. ET, and on Saturday, from 9:00 a.m. to 6:00 p.m. ET.
Kind Regards,
Ninja Kitchen.
Worse ninja product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worse thing I have ever bought. It turns off on its own and it doesn’t slush at all..
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Celso,
Thank you for taking the time to provide your feedback on the Ninja SLUSHi™ FS301. We’re sorry to hear it’s turning off on its own and not creating slush something doesn’t seem quite right. We’d love to make sure it’s working as it should. Please call our support team at 1-800-365-0135, Monday to Friday 9 a.m. to 9 p.m. ET | Saturday 9 a.m. to 6 p.m. ET, so we can assist.
Kind regards,
Ninja Kitchen
Don't waste your money.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work as well as all the videos showed. Not happy with this item.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi there,
Thank you for taking the time to provide your feedback on the Ninja SLUSHi FS301. We’re sorry to hear it didn’t meet your expectations, and we appreciate you letting us know.
We’d like to make sure everything is working as it should and assist you further. Please call our support team at 1-800-365-0135, Mon–Fri 9 a.m.–9 p.m. ET | Sat 9 a.m.–6 p.m. ET so we can help.
Kind regards,
Ninja Kitchen
Too Slow
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The output it gives you is average at best but the reason I didn't like it is it takes FOREVER. You come in from outside hot and think a slush would taste great and cool you off but you have to wait 30 minutes for it to get the slightest bit slushy and if you want a milkshake that will be easily 45 minutes. It's not easy to clean either. I'll be returning it.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Joyce,
Thank you for taking the time to share your feedback on the Ninja SLUSHi Professional Frozen Drink Maker. We're sorry to hear that it didn’t meet your expectations for speed and ease of cleaning, especially when you were hoping for quick relief from the heat.
We understand how important it is for a frozen drink maker to deliver consistent results quickly and easily. Your experience with the long slush and milkshake prep times, as well as the cleaning process, will be shared with our product development team to help guide future improvements.
If you ever decide to try another Ninja product or need help finding an alternative that might better suit your needs, please feel free to reach out to us at 1-800-365-0135.
Kind regards,
Ninja Kitchen
Highly Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is not worth the hype. Got it, did a couple of things with it and there was always liquid outside under the container where there slush is made. I ensured the container was locked in placed and still liquid leaked out. I had to return this item, again, it was not worth the hype.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you weren't happy with your Ninja SLUSHi and returned it. We will absolutely share your feedback with the relevant teams for consideration on future products. We hope you’ll give our products another try in the future.
Kind regards,
Ninja Kitchen
Works for kids and adults!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've been wanting a frozen drink machine for quite some time but most were one trick ponies and way too costly. I have a number of Ninja products, ok a lot!, and I have never been disappointed. I am happy to say the streak continues. The Slushi drink maker meets and exceeds my expectations. Let's start with the fact it is a stylish machine that doesn't take up the space of some of the others I looked at. Second, it is very easy to operate with a number of built in functions so it make it kind of a no-brainer to operate. One of the beauties of this machine that makes it head and shoulders above the others is that you do not have to add ice to make your frozen drinks. Add your mixture and the machine does the rest. No watered down drinks from adding a ton of ice! It comes with a recipe book that is an excellent starting point. I started simple to get the feel for things with a soda slush. A couple cans of soda and roughly 20 minutes later I had a soda slushie that the kids loved. Next up was something more for adults. Using the book, tried the frozen mai tai and yep it's a winner! Following the guide and came out perfect. After everything cleanup wasn't bad. I did had wash everything just to be on the safe side but was quick and easy. If you do a lot of entertaining and want to provide your guests with a variety of drinks, it would be worth having more than one of these machines.
I would recommend this to a friend