Customer Ratings & Reviews
- Model:
- FS301
- |
- SKU:
- 6589081
Customer reviews
Rating 4.7 out of 5 stars with 813 reviews
(813 customer reviews)Rating by feature
- Value4.6
Rating 4.6 out of 5 stars
- Quality4.8
Rating 4.8 out of 5 stars
- Ease of Use4.8
Rating 4.8 out of 5 stars
Customers are saying
Customers find value in the SLUSHi 5-in-1 Professional Frozen Drink Maker's overall performance, ease of use, and speed in creating frozen drinks. The drink quality, easy cleaning process, and quiet operation are also appreciated. Some customers noted the capacity and design of the main chamber as areas for potential improvement.
This summary was generated by AI based on customer reviews.
Rated 4 out of 5 stars
Would definitely recommend
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome machine! Have made margaritas, frappes, and just cola slushes. Only downside is a bit of noise, but well worth it!
I would recommend this to a friendRated 5 out of 5 stars
Great price for a home consumer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Came in perfectly packaged! A lot cheaper compared to the professional machines
I would recommend this to a friendRated 5 out of 5 stars
nice machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.nice machine. does what it says. will recommend to friends.
I would recommend this to a friendRated 5 out of 5 stars
BUY IT
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best purchase. Well worth the money. We use it regularly
I would recommend this to a friendRated 2 out of 5 stars
Eh...
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got this as an impulse buy. Thought the concept was awesome and i would use it all the time.... not happy with it. The practicality of it is okay at best for the average persons use. Its great for parties, but at $350+, i dont party enough for it to be worth it. Ended up actually having to warranty the first one i got out. Most recipes it comes with arnt worth the apper they are written on. The maching is constantly binding up and not giving the right consistency for anything but a juice or soda slushie. Milkshakes are subpar, frappes are okay at best. Definitely disappointed in myself for this one. Plus cleaning it is a pain for anything with any kind fo creme in it.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Jared,
Thank you for your review.
We are sorry to learn that your Ninja SLUSHi did not meet your expectations as you had hoped. Your feedback is invaluable for us to enhance our products and cater to our customers' needs. We will definitely pass your comments along to our product development team for future improvements. If there's anything we can do to enhance your experience, please don't hesitate to contact our team at 1-800-365-0135.
Kind regards,
Ninja Kitchen
Rated 5 out of 5 stars
But if you can
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Game changer for group frozen beverages but extremely difficult to get
I would recommend this to a friendRated 4 out of 5 stars
Great purchase
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Been waiting on this item to return to stock! Glad I purchased with I did as they’ve went up in price!
I would recommend this to a friendRated 4 out of 5 stars
Game changer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.From adult beverages, to making the kiddos their drink. There’s no limits with this one.
I would recommend this to a friendRated 2 out of 5 stars
Great idea but for only sugar lovers
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the idea of this slushy machine but it does take long time to create ice and you need to add a big amount of sugar into the drinks for it to work. If you’re not into sugar I wouldn’t recommend because it won’t work for your. I did returned it because of that
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi there,
Thank you for sharing your honest feedback. We understand how disappointing it can be when a product doesn’t meet your expectations, especially regarding preparation time and sugar requirements. Your input is very valuable and helps us improve future designs. We hope you’ll give our products another try in the future.
Kind regards,
Ninja Kitchen
Rated 3 out of 5 stars
Shark frozen drink machine
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not freeze well for me... Unfortunately had to return this item. But Best Buy is my #1 store for me. Just wasn't crazy about this 1 item
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Darleen,
Thank you for taking the time to leave a review.
We're so sorry to hear that your Ninja SLUSHi was not freezing well, and that you’ve returned it as a result. We will absolutely share your comments with the relevant teams for consideration on future products, and we hope you’ll give our units another try in the future. If there's anything we can do to improve your experience, please reach out to our team by phone at 1-800-365-0135.
Kind regards,
Ninja Kitchen
Rated 3 out of 5 stars
suckkkkks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.freeze not good suckkkkkkkks way overpriced the worst
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Deew,
We’re sorry to hear you’re not satisfied with the freezing performance and understand how disappointing that can be. To make sure you’re getting the best results, we recommend checking the Quick Start Guide and Owner’s Guide on our Ninja Kitchen website. These guides provide step-by-step instructions to help you make the perfect SLUSHi every time.
Kind regards,
Ninja Kitchen NA
Rated 4 out of 5 stars
Cool
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cool Slushy Machine … Will recommend product to you
I would recommend this to a friendRated 1 out of 5 stars
save your money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.not worth this cost at all! hard to clean and quite frankly for this price it should clean itself. if you like or need sugar free options, the ratio is difficult to get an actual slush out of. I'd pay maybe $100 tops for this, it was a total waste of money.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Caroline,
Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience with your Ninja Slushi™ FS301 hasn’t met your expectations, especially when it comes to cleaning and getting the right consistency with sugar‑free recipes. We understand how frustrating that can be, and we truly appreciate you letting us know. Your comments will be shared with our team so they can be considered as we work to improve future products. If you have any questions, need tips for achieving better results, or would like assistance with your unit, our support team will be happy to help. Please feel free to reach out to us at 1‑800‑365‑0135, Monday to Friday, 9 a.m. to 9 p.m. ET | Saturday, 9 a.m. to 6 p.m. ET.
Kind regards,
Ninja Kitchen
Rated 1 out of 5 stars
Don't believe the hype. Not for alcoholic drinks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These DO NOT work well. These are terrible for quality control. This is the 3rd one I got (went to a different store the 3rd time) and it is the best one but it doesn't slush alcoholic drinks. The manual says 16% is the most it can slush but it fails at less than at half that. I tried all the online suggestions adding water, chilling in advance, etc and it just works poorly. I would return it but I didn't know Best Buy had a 15 day return policy. I will be avoiding Best Buy in the future as well.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're very sorry to hear that this is your third machine, and that it does not slush alcoholic drinks, even when you've tried all the suggestions. You're right; when using the SPIKED SLUSH preset, all premade inputs (wine, beer, etc.) must be between 2.8% and 16% alcohol. Too much alcohol will prevent proper freezing of a slush output. Nevertheless, we will certainly share your feedback with the relevant teams for future products. We would like to guide you through some steps over the phone, and to offer the best available resolution, please don't hesitate to reach out to our team at 1-800-365-0135.
Kind regards,
Ninja Kitchen
Rated 3 out of 5 stars
Not what I expect
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't like the fact that the contents doesn't stay frozen long and if you keep the system running, it will freeze up
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Cherhonda,
Thank you for taking the time to leave a review.
We're so sorry to hear that the content doesn't stay frozen for long and that if you keep running, the system freezes up. After your SLUSHi is served, the temperature retention keeps drinks icy cold for 12 hours. However, we will absolutely share your feedback with the relevant teams for consideration for future products. For the frostiest results, chill serving glasses before dispensing your frozen drink. On the other hand, we recommend customizing whether the output is thicker or thinner than expected using the temperature control. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-800-365-0135.
Kind regards,
Ninja Kitchen
Rated 3 out of 5 stars
Ninja Kitchen
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have all Ninja products in my kitchen, doesn’t work like I expected it to. I might need to play with it more.
I would recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi DeeDe,
Thank you for sharing your feedback on the Ninja Slushi 5-in-1 Professional Frozen Drink Maker. We truly appreciate your loyalty to Ninja products and are glad to hear you’re giving this one a chance as well.
It can sometimes take a little bit of experimenting with the settings and ingredients to get the perfect consistency. If you’d like any tips or guidance to help you get the best results, our team would be happy to assist you. Feel free to reach out to us at 1-800-365-0135.
Kind regards,
Ninja Kitchen
Rated 3 out of 5 stars
Mediocre
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.More a novelty than anything. Does not make alcohol easily. Sugar to alcohol ratio must be exact or else the drink does not freeze into slush form.
I would recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi dear customer,
Thank you for sharing your thoughts on the Ninja Thirsti Frozen Drink Maker. We understand that getting the perfect slush consistency can take some fine-tuning, especially when making alcoholic beverages.
For the best results, the sugar-to-alcohol ratio does need to be balanced, as alcohol has a lower freezing point. We recommend following the included recipes and experimenting with different ingredient ratios to achieve the ideal texture. If you’d like additional tips on getting the best performance from your machine, feel free to reach out to us at 1-800-365-0135—we’d be happy to help.
We appreciate your feedback and hope you continue to enjoy your Ninja appliance.
Kind regards,
Ninja Kitchen
Rated 3 out of 5 stars
Ninja Review
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Over heats quickly and the blue center broke on 2nd use
I would recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Lizette,
Thank you for taking the time to leave your review!
We are really sorry to hear about the difficulties you've experienced with the performance and parts of your Ninja Slushi. Your comments are significant to us, and we will ensure they are passed on to the relevant teams so we can work to prevent this kind of inconvenience from happening again. To determine the options we can offer you regarding this situation, we kindly encourage you to please contact us at 1-800-365-0135.
Kind regards,
Ninja Kitchen
Rated 2 out of 5 stars
Ninja
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not performing effectively. Nit freezing nor is it slushing
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Rhonda,
Thank you for taking the time to share this feedback with us. We understand how frustrating it must be when your Ninja SLUSHi Maker isn’t freezing or slushing as expected, as this isn’t the experience we want for our customers. We’d advise you to double‑check your recipe to ensure it includes at least 4% sugar, since too little sugar will prevent the mixture from freezing properly. The unit will not slush inputs that are sugar‑free or made with artificial sweeteners, so adding 1–2 tablespoons of juice, simple syrup, or sweetener per serving can make a big difference in achieving that perfect slush texture. If you continue to notice performance issues, we’d be glad to take a closer look and walk through the best next steps with you. Please feel free to give us a call at 1‑800‑365‑0135, where one of our product specialists will be more than happy to help out. We’re available Monday–Friday from 9 a.m. to 9 p.m. ET, and Saturday from 9 a.m. to 6 p.m. ET.
Kind regards,
Ninja Kitchen
Rated 1 out of 5 stars
Very sad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure if we just got a bad one, but My wife used it once and it stopped working. We bought it for her for Christmas and it was a bit before she tried it so no chance to take it back.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi there,
Thank you for taking the time to leave a review. It’s disappointing to hear that the unit stopped working after just one use, especially since it was purchased as a Christmas gift. That’s certainly not the experience we want for you or your wife. Please give our Ninja support team a call at 1‑800‑365‑0135, Monday–Friday 9 a.m.–9 p.m. ET | Saturday 9 a.m.–6 p.m. ET, and we’ll be glad to assist further.
Kind regards,
Shark Home