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Customer Ratings & Reviews

$269.99

Customer reviews

Rating 4.7 out of 5 stars with 168 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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Cons mentioned filter

95%would recommend to a friend

Customers are saying

Customers commend the Smart DoubleStack XL 2-Basket Air Fryer for its ease of use, generous size, and impressive capacity, making cooking more convenient and less messy. The air fryer's cooking performance and space-saving design are also appreciated, along with its overall performance and the reliable thermometer. However, some customers have noted concerns about the noise level and suggest that the controls could be more intuitive. A few customers have also mentioned design considerations related to the unit's fan exhaust.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 168 reviews
  • Rated 4 out of 5 stars

    Still worth it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While the baskets are smaller, i would have expected faster cooking time. We had the ninja foodie grill/air fryer and it was amazing. This one doesnt seem to cook nearly as fast. Still i love the ability to cook seperate things with different times and temps.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Disappointed

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was super excited to get this unit and we have an older ninja air fryer but needed to be able to have two baskets due to a family that likes different things. It's way slower than our original ninja probably because it's really not a sealed unit between the two halves everything takes about 50% longer to cook. It is convenient for counter space which is the main reason I chose this model but i wouldn't buy it again and I would either just get another single unit or maybe one of the other dual basket ones work better but they are so big you may as just get two units

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      We're sorry to learn that, after being excited about getting this Air Fryer, you have found it disappointing. We will certainly share your feedback with the relevant teams for consideration in future products. If you believe your unit is not working as it should, we’d like to assist you further. Please give our team a call at 1-800-365-0135 so we can help with this.
      Kind regards,
      Ninja Kitchen

  • Rated 5 out of 5 stars

    Pefect Planning

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item is perfect for meal prep for the week in a efficient and timely way and the cleanup is simple and fast.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice build quality / control panel confusion

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cooks sopt on once you figure out how to control the 2 different cooking drawers.. not the most intuitive interface but after a few meals, I think we have it figured out..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good quality easy to use

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far we are happy with this air fryer. It’s great to have the 2 separated cooking areas. Easy to clean.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Air Fryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent equipment price ,performance and quality

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I would still buy it again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Food gets in out from the basket into the back of the inside machine

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great air fryer, but prone to flaking coating

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First air fryer, makes cooking a breeze for meats, potatoes, and vegetables, but started flaking after minimal use after having already replaced via Best Buy due to a defect (broken wire rack had a single wire not soldered on). Can't recommend after flaking so quickly on the bottom plate. This is also the bottom basket that I usually reserve for meats on the wire rack, so minimal contact with the food on the bottom plate. I can only speculate it's the seasoning/minimal oil dripping and causing it to degrade and flake after a gentle wash.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your experience with our product did not meet your expectations. We greatly value our customer's opinions as they help us continuously improve and develop products that truly meet the needs of those who trust us. In the meantime, if you need additional assistance or would like to discuss your situation further, please don't hesitate to contact our customer service team at 1-800-365-0135. We will be happy to help. Once again, we appreciate your feedback and look forward to providing you with a more satisfying experience in the future. Kind regards, Ninja Kitchen.

  • Rated 5 out of 5 stars

    Great Product For Those Trying To Cut Time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its great, definitely makes meal prepping a lot more efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Doesn’t take up a lot of room

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it. Doesn’t take up a lot of room and is easy to work. Highly recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mikey L

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work good for reheating, I have to learn more about the features of this product

    I would recommend this to a friend
  • Best Buy Employee

    Rated 4 out of 5 stars

    Small Compromise for a Better Design

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    Best Buy Employee
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall a good air fryer, the baskets definitely need to be shaken more often for even crisping. Traditionally designed air fryers can crisp throughout a bit more evenly, but definitely worth the compromise for the space saving design.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ninja

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the double stack space-saving design. It works as it should, like all Ninja products.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ninja

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second air fryer and the food taste much different. I’m impressed with how the food is cooked in this air fryer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great narrow air fryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great just gotta figure out the controls then you should be air frying

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Space saving is great, but there's a drawback.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Concept is perfect but performance is not the best. Time has to double if you're using both baskets at the same time.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Ninja Air Fryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth the money. Now I can cook an entire meal at once. Cuts down on my cook time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Incredible air fryer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product. Loved it so much bought them for Christmas gifts for the family!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best air fryer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Probably one of the best air fryers ever purchased definitely recommend

    I would recommend this to a friend
  • Cons mentioned:
    Design

    Rated 3 out of 5 stars

    DoubleStack Air Fryer

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This would be a BETTER air fryer if it was side by side instead of on top of each other.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,

      Thanks for sharing your review.

      We're sorry to know that the design of your Ninja DoubleStack Air Fryer did not meet your expectations; we understand how frustrating this can be. We will share your feedback with our team so it can be taken into consideration for future product improvements. If there's anything we can do to improve your experience, please reach out to our team by phone at 1-800-365-0135.

      Kind regards,
      Ninja Kitchen

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