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Customer reviews

Rating 4.7 out of 5 stars with 177 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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95%would recommend to a friend

Customers are saying

Customers commend the Smart DoubleStack XL 2-Basket Air Fryer for its ease of use, generous size, and impressive capacity, making cooking more convenient and less messy. The air fryer's cooking performance and space-saving design are also appreciated, along with its overall performance and the reliable thermometer. However, some customers have noted concerns about the noise level and suggest that the controls could be more intuitive. A few customers have also mentioned design considerations related to the unit's fan exhaust.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 177 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Ninja

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am enjoying my new gadget. it’s practical and efficient .,

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great easy to use, and no warmup needed, turn it on put the food right in

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Double decker

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Double layer works great! Also takes up less counter space.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Best Air Fryer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super easy to use, heats up quick and food comes out nice and crispy.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Yup

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yupppppppppppppppppppppppppppppppppppppppppppppppp

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Ninja Air Fryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great air fryer and easy to use. The top tray is hotter than the bottom one though.

    I would recommend this to a friend
  • Pros mentioned:
    Cooking performance

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So handy! Best steaks ever! It saves us a lot of time!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Top shelf

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this air fryer. I would say the best air fryer i have owned as of yet.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 4 out of 5 stars

    Space saver

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is much more room than my last it fryer and takes up less space due to the vertical design.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Still worth it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While the baskets are smaller, i would have expected faster cooking time. We had the ninja foodie grill/air fryer and it was amazing. This one doesnt seem to cook nearly as fast. Still i love the ability to cook seperate things with different times and temps.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Disappointed

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was super excited to get this unit and we have an older ninja air fryer but needed to be able to have two baskets due to a family that likes different things. It's way slower than our original ninja probably because it's really not a sealed unit between the two halves everything takes about 50% longer to cook. It is convenient for counter space which is the main reason I chose this model but i wouldn't buy it again and I would either just get another single unit or maybe one of the other dual basket ones work better but they are so big you may as just get two units

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      We're sorry to learn that, after being excited about getting this Air Fryer, you have found it disappointing. We will certainly share your feedback with the relevant teams for consideration in future products. If you believe your unit is not working as it should, we’d like to assist you further. Please give our team a call at 1-800-365-0135 so we can help with this.
      Kind regards,
      Ninja Kitchen

  • Rated 5 out of 5 stars

    Nice build quality / control panel confusion

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cooks sopt on once you figure out how to control the 2 different cooking drawers.. not the most intuitive interface but after a few meals, I think we have it figured out..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pefect Planning

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item is perfect for meal prep for the week in a efficient and timely way and the cleanup is simple and fast.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good quality easy to use

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far we are happy with this air fryer. It’s great to have the 2 separated cooking areas. Easy to clean.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great air fryer, but prone to flaking coating

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First air fryer, makes cooking a breeze for meats, potatoes, and vegetables, but started flaking after minimal use after having already replaced via Best Buy due to a defect (broken wire rack had a single wire not soldered on). Can't recommend after flaking so quickly on the bottom plate. This is also the bottom basket that I usually reserve for meats on the wire rack, so minimal contact with the food on the bottom plate. I can only speculate it's the seasoning/minimal oil dripping and causing it to degrade and flake after a gentle wash.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your experience with our product did not meet your expectations. We greatly value our customer's opinions as they help us continuously improve and develop products that truly meet the needs of those who trust us. In the meantime, if you need additional assistance or would like to discuss your situation further, please don't hesitate to contact our customer service team at 1-800-365-0135. We will be happy to help. Once again, we appreciate your feedback and look forward to providing you with a more satisfying experience in the future. Kind regards, Ninja Kitchen.

  • Rated 5 out of 5 stars

    Excellent Air Fryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent equipment price ,performance and quality

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product For Those Trying To Cut Time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its great, definitely makes meal prepping a lot more efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Doesn’t take up a lot of room

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it. Doesn’t take up a lot of room and is easy to work. Highly recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mikey L

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work good for reheating, I have to learn more about the features of this product

    I would recommend this to a friend
  • Best Buy Employee

    Rated 4 out of 5 stars

    Small Compromise for a Better Design

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    Best Buy Employee
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall a good air fryer, the baskets definitely need to be shaken more often for even crisping. Traditionally designed air fryers can crisp throughout a bit more evenly, but definitely worth the compromise for the space saving design.

    I would recommend this to a friend