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Customer reviews

Rating 4.7 out of 5 stars with 177 reviews

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Rating by feature

  • Value

    Rating 4.7 out of 5 stars

  • Quality

    Rating 4.8 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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95%would recommend to a friend

Customers are saying

Customers commend the Smart DoubleStack XL 2-Basket Air Fryer for its ease of use, generous size, and impressive capacity, making cooking more convenient and less messy. The air fryer's cooking performance and space-saving design are also appreciated, along with its overall performance and the reliable thermometer. However, some customers have noted concerns about the noise level and suggest that the controls could be more intuitive. A few customers have also mentioned design considerations related to the unit's fan exhaust.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 177 reviews
  • Rated 4 out of 5 stars

    I would still buy it again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Food gets in out from the basket into the back of the inside machine

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ninja

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second air fryer and the food taste much different. I’m impressed with how the food is cooked in this air fryer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ninja

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the double stack space-saving design. It works as it should, like all Ninja products.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great narrow air fryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great just gotta figure out the controls then you should be air frying

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Space saving is great, but there's a drawback.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Concept is perfect but performance is not the best. Time has to double if you're using both baskets at the same time.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Ninja Air Fryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth the money. Now I can cook an entire meal at once. Cuts down on my cook time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Incredible air fryer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product. Loved it so much bought them for Christmas gifts for the family!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best air fryer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Probably one of the best air fryers ever purchased definitely recommend

    I would recommend this to a friend
  • Cons mentioned:
    Design

    Rated 3 out of 5 stars

    DoubleStack Air Fryer

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This would be a BETTER air fryer if it was side by side instead of on top of each other.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,

      Thanks for sharing your review.

      We're sorry to know that the design of your Ninja DoubleStack Air Fryer did not meet your expectations; we understand how frustrating this can be. We will share your feedback with our team so it can be taken into consideration for future product improvements. If there's anything we can do to improve your experience, please reach out to our team by phone at 1-800-365-0135.

      Kind regards,
      Ninja Kitchen

  • Rated 5 out of 5 stars

    Wonderful

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very impressive, the two levels are wonderful and cuts cooking time down.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Buy!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent cooking quality and looks great sitting on my counter.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Machine

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Machine works great. Love that I now can air fry two things at once!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cooking

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Aint you still worth it?Take some takes a blessed space

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Programming challenges

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work well. Lack of presets is problematic. Settings are complicated and more akin to programming than cooking. The probe does well once you figure out how to program it.

    I would recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi Tom,

      Thank you for taking the time to share your experience with the Ninja Smart DoubleStack XL Air Fryer. We're glad to hear that the unit performs well and that the integrated probe has been helpful once set up.

      We understand that the limited presets and complexity of the settings can make operation feel more like programming than cooking. Your feedback is important and will be shared with our product team as we continue working to improve the user interface and functionality for a more intuitive experience.

      If you’d like guidance on using the Smart Cook System or customizing your settings, our Customer Service Team is here to help at 1-800-365-0135.

      Kind regards,
      Ninja Kitchen

  • Pros mentioned:
    Cooking performance, Size
    Cons mentioned:
    Controls
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Double-Decker Air Fryer

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Over the past 2 years, we've really gotten into using an air fryer to help prepare meals. Since we've had one, we've made everything from wings, to fries, to nuggets, and anything else that you'd normally think you'd need a traditional fryer to make. My wife has been wanting one that had 2 distinct bins, so we could make different things at the same time. If I want my 4-alarm buffalo chicken wings, and the kids want some taquitos, no worries now. We had one that was side-by-side, but it was massive and took up a lot of space in the cabinet and on the countertop, so my wife wanted to try this one out and so far, she's been really happy with it. She likes the fact that it's vertical. She said it feels like it takes up less space on the counter top and in the cabinet. It's actually a little smaller than the older, side-by-side model one we had. The over all look and feel is clean and simple. The control panel is not super intuitive, but after a couple of times using it, she's comfortable. She did note that the guide that came with it makes mention that if you're using both bins at the same time, that you'll need to add some extra time when cooking, which makes sense. She likes the fact that it cooks and cleans up well and easy. After use, the cooling down does make some noise, but there's not a lot of heat that comes off, which means it can safely be stored in the cabinet.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Size
    Cons mentioned:
    Controls
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Another Ninja win with some small caveats

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well, you can't go wrong with a Ninja product and this is no different. I already have the single drawer one and wanted something to cook all my stuff at once. Well, this does do that and more. Here are my good points and bad points on this item. Good: 1. about same size as single drawer, so the foot print does not take up much counter space 2. has 2 drawers and 2 racks in the kit. So I can cook 4 items at 2 different temps at the same time. Each drawer has it only set of settings to use as well. 3. cooks a lot more evenly then my older one, and does not require pre-heating 4. each basket is big enough for at least 2 servers of food with room to spare 5. heating exhaust is not very much, so I am able to keep it closer to the wall that my other one and still feel like I am not going to melt anything while cooking 6. lower tray can use a included thermometer that can tell you outside temp and internal temp (dual zone spots on prong) 7. the trays are so easy to clean and they seemed to be coated in Teflon and are very light. you can put them in the dishwasher with no worries. 8. after cooking the handles are not even warm, so no concern about burning hands. 9. trays are light, so even with food inside, they are really easy to handle. Bad: 1. unlike my older one, it does not remember your last setting. So each morning I have select my mode all over again. 2. controls are confusing at first. it seems like the order of the buttons should be in steps, not randomly on the face. I would like to go from top to bottom in a certain order, but you have to jump around to get it set 3. power button, start/stop button are easy to see. but even in my well lit kitchen, all the rest of the keys are shiny silver on black background making it hard to see. They should have back lit them like the others I have. 4. Not 100% why, but when I cook something with a recommended time, it seems a little over cooked. so it is very efficient, but you will need to play with the times a little The bad parts are mostly personal items and do not reflect your use case. The whole system operates perfectly. Just some small tweaks to make it truly epic.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Great Product, unless you lose the thermometer

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very happy with my Ninja Double Stack Air Fryer SL451. Highly functional and works exactly as designed. But the smart thermometer feature that was the main reason I bought it. Unfortunately, I lost the thermometer. And this is a problem with no solution. Ninja does not sell a replacement thermometer for this model. And no other replacement thermometers that the do sell work on this product, according to customer service. That means if you lose it (or it stops working), the feature becomes useless, and you’re stuck with a pricey air fryer that no longer does what it promised. Given other Ninja products offer replacement thermometers, it’s suprising that this one doesn’t. Buyers should know in advance. The product works great otherwise, but without the thermometer, it loses one of its core selling points. At this price, that shouldn’t happen.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      We're so sorry to hear about your experience with your air fryer. We will absolutely share your feedback on this Ninja's design with the relevant teams for consideration on future products. Please don't hesitate to reach out to our team by phone at 1-800-365-0135 once more, so we can look into this further
      Kind regards,
      Ninja Kitchen

  • Cons mentioned:
    Noise level
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Not so compact but great for full meal creation

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Ninja Double Stack XL Air Fryer is essentially two vertically stacked air fryers in one. It aims to allow you to prepare full meals while minimizing the counter top space used. It can air fry, air broil, bake, and roast. In addition to the double stack, you get two grills that you slot in each of the air fryer compartments effectively doubling again the number of different things that you’re able to cook. As you can only set one cooking mode for each stack, this only works if both items are being cooked in the same manner and that their physical size is small enough that the food itself can be stacked. Physically, for a device that’s designed to be space saving, it seems that it still consumes some unnecessary space. For example the handles for the air fryer doors are pretty big, much larger than needed to handle the weight of the door or effectively open and close them. Most of the device bulk is sized to the air fryer compartments, so barely wider but the control panel/display sticks off to the side. So while the physical footprint that it sits in is essentially the width of one of the stacks, the Double Stack XL will consume or block additioinal space with the display. It feels like this could have been better handled or integrated. This is perhaps a case where having a minimal set of buttons and having an app to control a kitcheb applilance actually makes sense. Usage is pretty straightforward. You select the zone you’re using, one or two, then cooking mode, and make any additional customizations. The top stack is zone one, bottom stack zone two. A feature this is is a smart thermometer. Essentially, it’s a wired thermometer that you plug into the air fryer (can only be used on the lower zone) and into food where you just want to cook to a specific internal temperature. One isn’t necessarily directly controlling the final temperature, while you do configure a cook temp, you’d actually configure a doneness (rare, medium, medium well, and well) for a give protein (which you’d select first). This enables a pretty complex set of cooking direction and I’m sure with better understanding of how the different settings interact, I could make better use of it. For now, I’m sticking to following Ninja’s recipe guides to better figure it out - that said, it does work. Right now, I don’t really do too much air frying so just needing to cook two things at once satisfies my requirements. But for the purposes of this review, I did experiment with using the grill to air fry some veggies and chicken wings in the same stack. The first thing of note, and perhaps this is really obvious, is that the grill can only really be used with foods big enough to to fall through the gaps. So, were I air frying carrot strips or string beans, the grill would work for that, otherwise, you’ll want the smaller things to sit on the crisper. The second is that while I’m sure having two different foods cooking in one stack has an impact, I noticed that chicken fried on the grill came out less. . . grilled, than when I’d just fried it by itself sitting on the crisper. The instructions say to always use the crisper plates because they help distribute air around the food. Apparently, they do a bit more than that despite the heat and air flow coming from the back of the device. While the air fryer is relatively easy to use, even with the two zones (in part because it defaults to zone 1) so you can always quickly set up frying in just a single stack the same as you would a an air fryer with just one basket, there are a few annoyances. The first is the obnoxious beep from the air fryer. It’s surprisingly loud in a way I didn’t quite get used to over a week and I’ve not found a way to reduce the volume or even turn it off. Forget steathily getting some food going while your baby sleeps nearby in the living room. Second, if that wasn’t enough, when in operation, the air fryer is particularly loud running the fan. To be fair, that seems to be a common issue for this type of appliance. The third has to do with evenness. There seems to be a gradient front to back. Reading through some of the recipe guides, a few suggest doing something like flipping chicken or shaking up fries. At first, I interpreted the flipping to mean turning over but this could also be a suggestion to adjust the horizontal positioning to more evenly cook. I guess even the crisper can’t completely solve the fact that air flow is moving from the back to the front - though maybe over a longer period of time things even out - I’m guessing this is perhaps not really an issue when baking. In all, I think the double stack XL is still pretty useful and while there’s some compromises on calling it truly compact, if your use case is that you regularly want to air fry a bunch of stuff at once, then whether or not its saving you counter space, this is really effifient versus your alternative. You don’t seem to give up any ability to get up to temperature with having the double stack and heat doesn’t seem to transfer much from the lower to the upper one, so there’s no real impact cooking a couple things vertically versus two air fryers sitting side by side. I think there’s some usability issues which make my rating a firm 4, but likely nothing one can’t eventually get used to dealing with or working around - unless the volume/noise is just a deal breaker.

    I would recommend this to a friend
  • Pros mentioned:
    Cooking performance, Ease of use, Size
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Excellent Upgrade to Any Other Air Fryer

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fryer saves so much time because I can make everything in one shot. I use my air fryer to make a lot of different things year round, but the biggest problem I always had was the size of it. Everything had to be cooked in batches if I was cooking for more people than just myself. Even when I was making some fries to go along with the burgers I was grilling, I would have to make multiple batches. This fryer solves that problem. My fries came out crispy and nice. I was able to make the whole bag at once which is a time saver. I also noticed there was different cooking options besides Air Fry such as Roast, Bake, Reheat and Dehydrate. The other method I used was Reheat to reheat some fried chicken and it came out great. I will figure out other dishes I can make to utilize the other cooking options. I guess I will look at the book that comes with it and try some of those recipes. I also made a 16 ounce steak, which is something I was did with my previous air fryer. I cooked a NY Strip in this and it did not disappoint. I also want to mention that this fryer is a lot quieter than my previous one. This is a big plus for when I make late night snacks. In addition, I also made pork chops, salmon and baby potatoes in this and they all came out excellent. Cleanup is a breeze since everything is dishwasher safe. Considering the amount of things you can cook at the same time using the stackable rack, this appliance did not take up too much space on my counter top. I give this air fryer five stars and would recommend to everyone.

    I would recommend this to a friend
  • Pros mentioned:
    Cooking performance
    Cons mentioned:
    Controls
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Very Good Air Fryer

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Ninja Double Stack XL air fryer is a great air fryer which elegantly solves one of the biggest problems I've had with all of my previous fryers. Air frying has become a regular cooking method in my household, used easily two to three times per week. One of our biggest problems with all air fryers we've had up until now is that they were all just a bit too small. Other double air fryers have been tempting, but always take up so much counter space. Ninja has solved that problem by stacking the two fryer baskets, essentially taking up no more counter space than our single air fryer. At first, the height of the DoubleStack XL was a bit intimidating, and we weren't sure it would fit under the cabinets, but it fit perfectly. If your cabinets are lower than the standard height most cabinets are, you might have some trouble, so definitely measure your space before purchasing. Now that we've had it there for a little bit, we have gotten used to it and it really doesn't take up any more space than our old air fryer. Functionally, it works beautifully. At first, it was a little confusing using the two different baskets and setting the temps and times. The controls could be a little more intuitive. But after about a week of using it we are getting the hang of it. We definitely paused the wrong zone a couple of times when taking the baskets out to do a mid cook shake up. Which brings me to one of my only real issues with the unit. It does not automatically pause or anything when you take a basket out. In other words, when I took a basket out and paused the wrong one on accident, I could feel the hot air blowing out. It was very strange and caught me off guard, because all of the air fryers I've had up until now all stop heat and air when you remove the basket. Moving on to actual performance, I got exactly what I was expecting with the Ninja brand. I have owned a couple of different Ninja Air Fryers and a few other Ninja products as well, and I have come to expect high quality from this brand, and the DoubleStack XL did not disappoint. Lastly, the DoubleStack XL does also include a smart thermometer function which can be used to automatically control cooking time and temperature. I used this feature to test it out, and it did work as advertised. However, I have owned a few different products with similar functions in the past, and I find that I just really don't use it very often, if at all. I imagine if you are like me and are used to cooking without a thermometer, then you probably won't use it either. However, if you already use something similar, or track the temperature of your meat regularly, then this will definitely add some value. In conclusion, the Ninja DoubleStack XL is a wonderful air fryer which solves one of my biggest problems with other air fryers by adding a second basket, effectively doubling my cooking capacity. It does so without taking up any more counterspace. While the controls take a bit to get used to, they aren't overly confusing. And most importantly, cooking performance is outstanding. I would easily recommend to anyone who is looking for a good high-capacity air fryer that doesn't take up any more counterspace than most other single air fryers.

    I would recommend this to a friend