Customer Ratings & Reviews

This is one of the best scooter. Very strong and comfortable.

Nice safety features, competitive price, long warranty.

Great scooter nice and sturdy. I enjoy the scooter.

I'm happy with it it gets e around S..F pretty well

This is my first escooter and I’m absolutely loving it!!

Thank you helps me get to and from work very useful

I’ve had this for over a year! Great great product up until maybe 3-4 months ago and I just think my battery is done. I’ve used this scooter well over 150 times. It will ride 3-4 miles but anything over 5 miles and the battery tanks rapidly.

Grandson loves it!! Rides it all the time. Got him off the couch and i-Pad.

Amazing amazing amazing amazing amazing amazing. Ok

not fast enough *angry face* need to go faster and more better

I love my scooter it is awesome and it runs good i have fun riding it

Terrible experience with the NIU KQi2 Pro. It died completely within 11 months of ownership, and NIU refused to honor their manufacturer warranty. Instead, they told me to contact Best Buy, even though Best Buy has no responsibility for NIU’s warranty. Awful customer service and a company that dodges accountability. Avoid this product and brand at all costs.

NEVER, NEVER, NEVER buy any NIU products at Best Buy. I bought the NIU - KQi2 Pro Foldable Electric Kick Scooter through the Best Buy online store in December 2023. In July 2024, the charger failed to work during normal use. I contacted Best Buy customer service, and the agent asked me to contact the NIU manufacturer. After contacting NIU's customer service phone and email several times, NIU asked me to fill in and upload the fault pictures and information. The first time, was rejected the warranty saying that the picture was not clear. Then, I uploaded the faulty photo as required and sent the faulty charger. After more than 10 days, there was still no response. I continued to contact the NIU customer service email but still did not get a reply. After that, I went to Best Buy's on-site customer service to find a solution. After consulting, the customer service staff told me that Best Buy is only responsible for selling products. After the 14-day return period, they do not provide any after-sales service. Customers need to contact the manufacturer to apply for a warranty. I have been a loyal user of Best Buy for many years. This time, the quality and after-sales experience of NIU products made me very disappointed, and I realized that there are risks in buying products from Best Buy.

Nice scotter ever! Nice scotter ever! Nice scotter ever!

Great ride! Using it to move around college campus. Pneumatic tires allow for smooth ride. The App allows you to lock the starting of the bike. A bike chain makes it secure. Folds easily to store in room at night or trunk of my sedan.

It was very nice to have and getting around. It died on me in a month and a half. Customer service sucks no one seemed to care to help. I finally found a box to ship it to Texas to be fixed. I am about 5 weeks still with no scooter.

Does not hit the rated speeds it’s a bit slower compared to other competitors

Save your money. Sadly, we purchased one for our son in February and it stopped working the following Sept. I reached out to BB and they couldn’t do anything. I contacted the manufacturer and they said shipping back- they may be able to fix it. The cost of shipping is ridiculous. They wouldn’t even send a return shipping label. I bought it through BB in order have the service availability as we are membership holders. Unfortunately, they don’t service this type of scooter. Please do your research before buying. My son is devastated and buying a new one just isn’t in the cards as it cost a lot of money to begin with. For the record, my son is not overweight and followed all the guidelines.

Didn't work out of the box. After assembling I followed all of the instructions to get it powered up, only problem is the motor never turned on. Called tech support and they had me run through all of the setup again just to confirm it was faulty out of the box. The built quality looked amazing. Seemed very durable and the front LED halo running light was very nice along with the front beam light. I was impressed how bright the back red light was and that it actually got brighter when you squeezed the brakes just like a real car. Seemed like excellent quality too bad it didn't work and never got to try it.

Stopped working after 6 months of use. Customer support for NIU was not great.