Customer Ratings & Reviews

This was purchased for my 11 year old grandson. He really enjoys riding it

Really great very happy with purchase. I use it everyday back n forth to work

Its super smooth to ride and fun. Would recommend.

Easy to assemble. Fast charging. Several speed mode. Great for quick transport.

This is one of the best scooter. Very strong and comfortable.

Nice safety features, competitive price, long warranty.

Don’t waste your money. Absolutely 0 warranty on NIU scooters. Best Buy does not handle any warranties with this company. All claims have to go through an email communication in China. Best Buy does not sell a warranty of any kind for these products and they do quickly wash their hands of you when they realize it is NIU product Bought a Kqi2 pro less than a year ago from Bestbuy. It has been ridden maybe 3 miles total. the tires still have the new nubs on them and the battery has died and will not charge. Sent copy of receipt to NIU for warranty and they say it does no qualify for warranty. Purchased November 26, 2022. Imagine that!! $450.00 down the drain. Thanks for nothing Bestbuy & NIU

Great scooter nice and sturdy. I enjoy the scooter.

This is my first escooter and I’m absolutely loving it!!

Thank you helps me get to and from work very useful

Grandson loves it!! Rides it all the time. Got him off the couch and i-Pad.

I'm happy with it it gets e around S..F pretty well

Amazing amazing amazing amazing amazing amazing. Ok

I’ve had this for over a year! Great great product up until maybe 3-4 months ago and I just think my battery is done. I’ve used this scooter well over 150 times. It will ride 3-4 miles but anything over 5 miles and the battery tanks rapidly.

not fast enough *angry face* need to go faster and more better

I love my scooter it is awesome and it runs good i have fun riding it

NEVER, NEVER, NEVER buy any NIU products at Best Buy. I bought the NIU - KQi2 Pro Foldable Electric Kick Scooter through the Best Buy online store in December 2023. In July 2024, the charger failed to work during normal use. I contacted Best Buy customer service, and the agent asked me to contact the NIU manufacturer. After contacting NIU's customer service phone and email several times, NIU asked me to fill in and upload the fault pictures and information. The first time, was rejected the warranty saying that the picture was not clear. Then, I uploaded the faulty photo as required and sent the faulty charger. After more than 10 days, there was still no response. I continued to contact the NIU customer service email but still did not get a reply. After that, I went to Best Buy's on-site customer service to find a solution. After consulting, the customer service staff told me that Best Buy is only responsible for selling products. After the 14-day return period, they do not provide any after-sales service. Customers need to contact the manufacturer to apply for a warranty. I have been a loyal user of Best Buy for many years. This time, the quality and after-sales experience of NIU products made me very disappointed, and I realized that there are risks in buying products from Best Buy.

Great ride! Using it to move around college campus. Pneumatic tires allow for smooth ride. The App allows you to lock the starting of the bike. A bike chain makes it secure. Folds easily to store in room at night or trunk of my sedan.

Nice scotter ever! Nice scotter ever! Nice scotter ever!

Terrible experience with the NIU KQi2 Pro. It died completely within 11 months of ownership, and NIU refused to honor their manufacturer warranty. Instead, they told me to contact Best Buy, even though Best Buy has no responsibility for NIU’s warranty. Awful customer service and a company that dodges accountability. Avoid this product and brand at all costs.