Customer Ratings & Reviews

After 9 months, the battery warning light came on and I couldn't drive it. I contacted Best Buy and they said they couldn't do it so I should ask the manufacturer. When I contacted the manufacturer, they said they had received too many inquiries about battery problems so they couldn't do anything. Who should be held responsible?

Can not buy protection warranty from best buy for this item. So I teturned never opened box. Purchased from amazon with warranty.

Good scooter comes in handy although it did have some damage on the battery when I opened the box… should’ve gone to Best Buy now it’s probably too late?

Runs slow/ the battery dies quick also over heats.

The folding stem is faulty when it arrived, can't fold down, contacted customer service, has to send it back for repairing, so disappointed.

This scooter was really solid. Unfortunately, after a week the scooter’s pickup(power) and battery has dropped. Had to return the product.

Best Buy no longer covers electric scooters under their total tech warranty. So if you buy a scooter and it fails, then you are on your own. To make maters worse, this scooter manifacturer refuses to take back the scooter for repair, even though it is still under warranty. I now have a very expensive paperweight.

I do not recommend. Put lil bit more money get a better one.

Only two years old and after a long winter in storage it will not power on. Charging cord is green and all connections are fine. Buy the warranty! I accidentally did not Disappointed teenager!

This scooters great and goes pretty far I got from the Bronx Riverdale to 27 street 2nd ave manhattan in NYC,but that was only 10 miles instead of the 25 miles advertised it was fully charged,so it was a really big let down was thinking of buying the niu moped but they probably lieing about that as well smh,10 miles tops not 25

Overall a good scooter was for my daughter 11 birthday and she loves it i rate 3.5 stars because there are better ones out there

Slow. But ok. No way this does the advertised speed.

I been using this scooter to go to college and it’s great. Speed is good.

Scooter was cool and all until the tire got flat on me the first time I rode it, I have the Best Buy membership to be able to return within 60 days I called Best Buy support and they also told me I’ll be able to return my scooter and now in the app they’re sayin I’m unable to return doesn’t make any sense at all I’m utterly disappointed

Decent scooter for in town… doesn’t go as far as advertised. Good brakes

Got this scooter as I thought based on the specifications and saw some reviews on youtube it looks like a great scooter and it looks like a $1000 scooter! Went all the way to pasadena best to pick it up after waited for 1 week and ready for this week thanksgiving with my kid. Tried to charge it, for 3 hours, then no beeping sounds, no indicator on, no light nothing! I saw some reviews that software needs to update or battery needs to check or something like that! Really?!?!?! This is brand new and we are paying for new items! I had my gotrax and segway since like 2 years ago and i ride it like there is no tomorrow and they are still working until today. Man, what a waste of time today, i had it for 6 hours and just got back from returning the item, i dont want to deal with problems on my holiday. Lesson learned : get something that have been in the market for a while. It was my fault thag I wanted to try something different! What a waste of time ! Thank you best buy for very supportive and easy return policy! Happy holidays!!!!!

Terrible. Broke almost as soon as I started using it. Battery doesn't get the range advertised. Bad ride quality. Hard to use. Tires went flat. Bad quality product. Contacted Best Buy for refund or exchange for something else they said no because one day after return period. Never buying anything here again.

I called bestbuy bc i had an issue with this scooter. I went to lock the lever that holds the scooter and it broke off. I hadnt even had this scooter long. I commute only to work thats up the street from my house. This scooter does not go anywhere else . Bestbuy does not want to help after ive purchased so much merchandise from their stores. Its awful. I paid $400 for a scooter that broke under 3 months. Ridiculous.

This “company” is terrible, as of this moment I have a 2-wheeled brick sitting in my garage because the company is too lazy to respond to an email. Stay away from these crooks, and if you make the mistake of buying make sure you save the packaging. Because you will randomly need the QR code to be able to ride it

DO NOT BUY! Have had this scooter 6 weeks and the battery has gone bad! Now I have to wait a week for a shipping label, then try to box the whole scooter up and ship it to Texas where they will 'fix it'. So now my kid will be without her scooter for several weeks. As I mentioned before I have had this for only six weeks!!! I would avoid NIU scooters. Never plan to buy one again.