Customer Ratings & Reviews

Overall good, comes semi assembled. Best buy did little to do with the product

Great experience from the online shopping to the in store pickup

Best scooter ever, my sons had it for months now and it’s still this favorite birthday gift.

I have had this scooter less than a year. It is only used 3-4 times a week. The throttle quit working - I had to have it sent to me as there is no repair dealer within hundreds of miles of me. My kid flipped off of it because the throttle got stuck. Now, 7 months later - the battery won’t charge and I can’t get a new battery or anyone to help me with it.

The scooters main downfall is shipping. It arrived with a damaged box, but other than that, its great. Fast, Decent battery life, and of course, stylish.

Good scooter but the new updated one better. Unfortunately mine was defective

For the price i paid for it you can't beat it,and i love everything about this scooter

Its good for the price range , but the newer models are better

I've done some research on this for quite some time and am very happy this purchase. Buy a name brand product that you can have support online and in person. It has Blu- tooth connectivity and you can do things via the app.

This is expensive and waste of money. I will not recommend to anyone. Within 9 months we started getting error code 03. Since in Bestbuy it says manufacture warranty covers 2 years, we called NIU customer service. We were told the throttle might be the problem and it is not covered under warranty. I was given option to pay for shipping the scootter and pay for repair and pay for throttle material. When asked about whats covered in warranty and why in bestbuy we have misleading information, I was sent documentation to read.

I bought this scooter for my son at the beginning. I was a little skeptical to to our prior purchase I made before of another scooter that only lasted three days.

This scooter has given me nothing but problems. The back tire heats up so much that it ends up popping — not once, but twice. I already returned the first one to Best Buy, and instead of fixing the issue, they just gave me a replacement. Now, the same thing is happening again, and I have to take my current scooter back. Of course, they won’t actually fix anything — they’ll just give me another one with the same problem. I also paid extra for the warranty, but it feels useless if they’re not solving the real issue. For the price and stress, it’s just not worth it.

Been using this scooter for two weeks now. I love taking it to work mostly because its only a couple blocks down my house.

This has been the most fun ever. It gets me to the parks for fishing. I take it to the store for light groceries and even my kids love it.

I love my new scooter:) I am taking my time understanding the phone app, but overall love it. wish they had baskets and accessories for it.

Excellent service ,easy to pay bills on app amazing quality very happy doing business with Best Buy

I am beyond frustrated that I purchased this scooter last year (09/22) and it's already not working properly. The rare wheel consistently fails to hold air, causing constant inconvenience. Additionally, the rare wheel locks up periodically when I'm walking it, which is incredibly aggravating. Finally, when I'm riding the scooter, it repeatedly makes unpleasant noises. This lack of reliability is completely unacceptable.

I really love this scooter you can change how fast you want it to be and the brakes are really good

I think Best buy has a very good quality scooters. Customer will be very satisfied with this equipment

This scooter is like no other. Very powerful motor. I and 250 and it works like a gem! Would recommend.