Customer Ratings & Reviews

Good overall scooter, but really a lot of misconnection in item description

I give one star because my order was never delivered. When I first called customer service my first option was to cancel my order and get a refund. Horrible service from BestBuy. Very disappointed. I’ve learned not to expect good service from Best Buy.

Flat tire haven’t had it for a long time and the tire got flat..

Stopped working months later ! My grandson was heartbroken

Great scooter, except was sold to me with a recall on the throttle had to send it back and still havent recieved back yet.

1 month and is already broken!!! Contact the company for warranty is a big waste of time !!

To easy to break , for the price. I would not recommend

Battery does not last long enough and battery issues.

The wheel wobbles when I drive it, I wouldn’t recommend

It wasn't turn on, so I returned it the same day...

The wide tires allow for a super stable ride. I've been commuting to work for a few weeks now, and it seems like really high quality manufacturing; the grips and ergonomics are great and the cruise control feature is a huge plus. Range seems decent and it certainly hits the 20 mph spec as listed. Love the folding stem and as such, it easily fits in the front seat of a car, the trunk, etc. Not sure I’d carry it up multiple sets of stairs, but certainly light enough to carry over pedestrian bridges on my commute or into the house if necessary. Love the headlight/taillight.

Works great, comfortable to ride, well sized, easy to learn. Required app prevents it from getting 5 stars. The app isn’t the most clear. I’m unsure if I’m getting the most speed out of it, but 20 MPH is very good!

I'm a Best Buy employee and I've loved using this scooter! It's one of the most well-built and smoothest riding scooters I've tried. I also love the look of the front headlight and all the different customization options in the app. Would highly recommend!

Good item, very fun, easy to use, fast and safe,..

Happy with it. Arrived quickly. Easy to set up. Zippy.

Good! Gets me around the city easily. I love riding it, service is easy and I’ve modified it for off road conditions

Purchased a NIU KQI3 Pro directly from NIU. Less then a year later was experiencing issues with the throttle. The NIU displayed an E3 error code when turned on, electric throttle issue and does nothing else. I contacted NIU support. They verified scooter was under warranty and said they would refer my case to their service dept. Service reached out a week later and sent me detailed instructions for sending unit to California for repair. This is where the real problem is they refuse to correct. The instructions state to cover up the hazardous label for the scooters battery on the packaging so that Fedex will accept. Fedex is on to this and pulled off the cover ups to reveal the labels. Fedex then states they cannot accept the shipment based on the shipping label created by NIU. NIU is not paying for the correct shipping labels as I think they must be more expensive. It has been almost 2.5 months since I contacted NIU to get warranty service and over 50 days since I have notified them about Fedex refusing the shipment based on their shipping label being incorrect. I have reached out to NIU support on many occasions and they have just been stalling and saying they reached out to the relevant department and they will be in contact with me... OVER 50 DAYS!!! No Resolution! My recommendation is you purchase a reputable brand that will honor its warranty.

Great price for a great scooter and well worth rides super fast and the features are nice as welll

I really love how smooth it rides. It was kinda scary at first. But I got a hang of it super fast.

Excellent electric scooter, charges fast and last very long.