Customer Ratings & Reviews

My son needed for his 1st year in college. He loves it and assembled it himself.

Son loves it. It is still holding up even with him being rough on most equipment. We had a little issue with replacing a rear tire with the country still having issues with distribution but I don’t believe this scooter company is to blame.

Amazing product. Its super comfortable and simple to use

Best buy (pun intended) in a long time. I use my scooter daily to get back and forth to work. I was looking for the right one for weeks. So glad I came in.

[Employee of bestbuy] I've done some research on this for quite some time and am very happy this purchase. Buy a name brand product that you can have support online and in person. It has Blu- tooth connectivity and you can do things via the app.

The scooters main downfall is shipping. It arrived with a damaged box, but other than that, its great. Fast, Decent battery life, and of course, stylish.

I have had this scooter less than a year. It is only used 3-4 times a week. The throttle quit working - I had to have it sent to me as there is no repair dealer within hundreds of miles of me. My kid flipped off of it because the throttle got stuck. Now, 7 months later - the battery won’t charge and I can’t get a new battery or anyone to help me with it.

Very good. Rides really good!! I would recommend because it also has enough foot rest than most electric scooters

Best scooter ever, my sons had it for months now and it’s still this favorite birthday gift.

Good scooter but the new updated one better. Unfortunately mine was defective

Great experience from the online shopping to the in store pickup

I bought this scooter for my son at the beginning. I was a little skeptical to to our prior purchase I made before of another scooter that only lasted three days.

For the price i paid for it you can't beat it,and i love everything about this scooter

This is expensive and waste of money. I will not recommend to anyone. Within 9 months we started getting error code 03. Since in Bestbuy it says manufacture warranty covers 2 years, we called NIU customer service. We were told the throttle might be the problem and it is not covered under warranty. I was given option to pay for shipping the scootter and pay for repair and pay for throttle material. When asked about whats covered in warranty and why in bestbuy we have misleading information, I was sent documentation to read.

Been using this scooter for two weeks now. I love taking it to work mostly because its only a couple blocks down my house.

This has been the most fun ever. It gets me to the parks for fishing. I take it to the store for light groceries and even my kids love it.

I love my new scooter:) I am taking my time understanding the phone app, but overall love it. wish they had baskets and accessories for it.

This scooter get flat easy and the back breaks quickly if your riding it for fun. I’m a 6 foot tall 200 pound man and this gets bogged down quickly

I am beyond frustrated that I purchased this scooter last year (09/22) and it's already not working properly. The rare wheel consistently fails to hold air, causing constant inconvenience. Additionally, the rare wheel locks up periodically when I'm walking it, which is incredibly aggravating. Finally, when I'm riding the scooter, it repeatedly makes unpleasant noises. This lack of reliability is completely unacceptable.

Excellent service ,easy to pay bills on app amazing quality very happy doing business with Best Buy