Customer Ratings & Reviews

I live two miles away from my work. While I still believe that it is essential to own a car in California, driving two miles each way, every day, and then struggling to find a parking space in over-crowded San Diego after work is not what I consider fun. I tried biking to work, but health reasons prompted me to look at yet another alternative form of transportation. I originally ordered a KQi2 Pro, but looking at the specs, and the pricing at the time (during the holidays), I decided that the additional $100 or so for the more powerful KQi3 Pro was worth it. I received my KQi3 Pro on December 29th, and was immediately impressed by the robust feeling and appearance of its build quiality. Just touching the scooter gives you the confidence of a very well built machine. The scooter charged and then powered up with no issues. The Niu 'app also connected to the scooter with no issues as well. Once my KQi3 Pro was fully charged, I took the scooter for a spin and was immediately impressed. I was able to sustain a top speed of 21 mph under the customized performance section of the Niu app. The triple braking system, that consists of front and rear disc brakes, as well as a regenerative electronic rear brake guarantee that this scooter will stop very quickly. So quickly, in fact, that if you are not careful with the braking force that you apply, you could end up flying over the handlebars. The pneumatic, air filled tires absorb road imperfections very well. True, there is no mechanical suspension system, but for this category of scooter, under $1,000, you will not find another scooter with the amount of build quality and performance WITH a suspension system. I have heard a lot of negative feedback about this scooter, such as the rear tire being very difficult to replace, if you have to due to a flat tire. Also, spare parts are scarce or are impossible to find. Finally, customer service seems to be lacking, in that the two year warranty that Niu keeps bragging about seems to be ineffectual, in that they are not very helpful with warranty based issues. If you are in the market for one of these scooters, you may want to consider the aforementioned issues. After all, these machines cost hundreds of dollars, and being stuck with a giant paperweight is not an attractive idea. Nevertheless, my KQi3 Pro is a blast to ride and use, and I do not regret anything about buying it. I wholeheartedly recommend it to anyone looking for a robust, fast, safe, and easy to use scooter for alternative transportation from an automobile.

Connectivity issue and battery, only 2 months old, not worth it at all. No customer service, don’t even try, their customer service is a joke.

Love it!! Hope it lasts. I commute to work and it does get great mileage and top speeds about 19mph I am 145lbs

Perfect! Bought for 15 years old birthday present. Needed something for him to get to school and work. Battery lasts as long as it says. Easy to use their app. Easy to get used to riding. Comfortable ride. Typical city streets, occasional bumps and the tires take it! Solid equipment. Best buy for the money in my opinion. I researched e bikes long and hard before settling on this. Worth the money. Everything i wanted as far as tires, breaks, ride, lights, app, cruise control. Love the halo headlight. Great features. Just wish it had turn signals.

Only used the scooter a few times. Keep getting a error code 03. Looked it up and did what it said. Still getting the code. Looked up that scooter and found out that this is a reoccurring issue with this brand and model.

Better to buy in stores mine came with malfunction

After ten drives, there is grinding noise from front wheel. If this had happened at beginning, I would have thought the brakes were too tight. Now, I think there're cracks or deformations of front wheel.

Good overall scooter, but really a lot of misconnection in item description

Flat tire haven’t had it for a long time and the tire got flat..

I give one star because my order was never delivered. When I first called customer service my first option was to cancel my order and get a refund. Horrible service from BestBuy. Very disappointed. I’ve learned not to expect good service from Best Buy.

Stopped working months later ! My grandson was heartbroken

Great scooter, except was sold to me with a recall on the throttle had to send it back and still havent recieved back yet.

1 month and is already broken!!! Contact the company for warranty is a big waste of time !!

To easy to break , for the price. I would not recommend

Battery does not last long enough and battery issues.

The wheel wobbles when I drive it, I wouldn’t recommend

It wasn't turn on, so I returned it the same day...

The wide tires allow for a super stable ride. I've been commuting to work for a few weeks now, and it seems like really high quality manufacturing; the grips and ergonomics are great and the cruise control feature is a huge plus. Range seems decent and it certainly hits the 20 mph spec as listed. Love the folding stem and as such, it easily fits in the front seat of a car, the trunk, etc. Not sure I’d carry it up multiple sets of stairs, but certainly light enough to carry over pedestrian bridges on my commute or into the house if necessary. Love the headlight/taillight.

Works great, comfortable to ride, well sized, easy to learn. Required app prevents it from getting 5 stars. The app isn’t the most clear. I’m unsure if I’m getting the most speed out of it, but 20 MPH is very good!

I'm a Best Buy employee and I've loved using this scooter! It's one of the most well-built and smoothest riding scooters I've tried. I also love the look of the front headlight and all the different customization options in the app. Would highly recommend!