Customer Ratings & Reviews
- Model:
- NTRW99147
- SKU:
- 6426199
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 3.8 out of 5 stars
- Ease of Use
Rating 4.0 out of 5 stars
Customers are saying
Customers are satisfied with the RW500 Rower's easy assembly, foldable design, quiet operation, and affordable price. They appreciate the convenience of the iFit app and the effectiveness of the workouts it provides. However, some users have expressed concerns about the tablet's battery life and the resistance levels of the rower.
This summary was generated by AI based on customer reviews.
Great product
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Works perfectly as expected. App is okay tho
I would recommend this to a friendMajor design flaws, stay away from this brand.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Magnetic resistance doesn't change anything from lowest to hardest settings. The forces applied by the mechanical break pads are much greater than the forces applied by the magnets. This product has a major design flaw, it simply doesn't work. See videos on youtube and you'll understand what I'm talking about. Stay away from Nordic Track products.
No, I would not recommend this to a friendBrand response from iFIT - MANUFACTURER
Posted .Vinny
We are sorry that the resistance on your machine doesn’t seem to be working properly. We would like to look into this for you and get your machine working properly. Please contact us at (833) 680-4348 or email us at Service@iFIT.com so we can speak with you.
Thanks! – NordicTrack – Powered by iFIT
Want basic IT features? Don’t buy Nordictrack
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you are tech saavy, do not buy a Nordic track product. Their IT features are subpar. I have both the rower and the bike, so I can comment on both. Both do not sync with Apple health, you cannot edit the music selection, you cannot stream your own music over a class, you cannot watch steaming apps on it, and you cannot fast forward through classes to a specific time if you want to restart. Lastly, the class filtering/search functionality is so annoying! It always shows me a random list of classes that do not pertain to the machine that I’m on. You cannot search based on a inclusion criteria with your machine plus other workout equipment, so the suggested classes are not accurate. You can search by class type, but then you cannot filter it further based on equipment criteria. I have noticed that you can now include the equipment available in your settings, so maybe they are trying to fix this. The outdoor classes are cool, but HITT style is extremely limited and those are the best studio workouts for this product.
No, I would not recommend this to a friendBrand response from Icon Fitness Product Expert
Posted .Guestuser135
We are sorry to hear you feel the IT features on this rower are subpar. Please allow us to offer some solutions to you.
You may listen to your favorite music through the dual 2-inch speakers by plugging your device into the auxiliary music port provided. As this is not an Apple product, it does not sync with Apple health. However, you can connect a heart rate monitor to the console.
Class filtering and searching is impacted by your logging in. You can connect your tablet to the console and use the iFIT Smart Cardio Equipment app to record and track your workout information. More instructions for using these functions can be found in your user manual.
If you would like more detailed assistance, please contact us directly at ce@NordicTrack.com with your case #1-R100906.
Thanks -NordicTrack
- Pros mentioned:Resistance
Row machine
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the new row machine! Our fitness center needed the improvement.
I would recommend this to a friendBrand response from iFIT - MANUFACTURER
Posted .CHelseaplaceapartments
Thanks for the feedback! We’re happy to hear how much you love this rower and are glad we can be a part of your home fitness center.
Let us know if you have any questions by contacting ce@NordicTrack.com anytime.
Thanks - NordicTrack
Not worth the price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had this rower for 2 and a half years. Overall, the rower worked good over that time until the day the cheap nylon strap broke. I ordered a replacement strap from Nordic Track (lead time given to me was 4 weeks). The strap did arrive early but then realized this rower requires special tools to work on. Rather than deal with this any further, I decided to junk the entire thing and buy a Concept rower.
No, I would not recommend this to a friendBrand response from iFIT - MANUFACTURER
Posted .gorman19
We are glad that your rower worked well overall, although we are very sorry that you did not receive the proper assistance with installing your replacement part. We understand how this can be frustrating and will pass your review on to management to address for future situations.
We hope you have found a rower that works well for you and your needs. If at any time you have questions regarding our products, please feel free to contact us at (833) 680-4348 or email us at Support@iFIT.com.
Thanks! - NordicTrack - Powered by iFIT
do not buy this tower.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.very poorly made. full of plastic parts. horrendous customer service. the accompanying app is one of the worst fitness apps i’ve seen. everything you can imagine going wrong does. already had it break twice in barely a year and a half. and it costs over 200 bucks to fix it cuz their warranty is extremely limited.
No, I would not recommend this to a friendBrand response from iFIT - MANUFACTURER
Posted .morgan
We are sorry we have not met your expectations; however, we try our best to keep our members happy.
Feel free to reach out to us at ce@NordicTrack.com for solutions.
Thanks! - NordicTrack
Cheap Rower that breaks. Terrible Customer Service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this Nordic Track rower a little over a year ago. The strap has already snapped and broken twice. And I have called Best Buy's Geek Squad 4 times to try to get this repaired. I will not buy another Nordic Track item nor will I buy any exercise equipment at Best Buy again. Terrible customer service.
No, I would not recommend this to a friendBrand response from iFIT - MANUFACTURER
Posted .Mcollins
We are sorry that you have not received the expected service from BestBuy.
Have you reached out to us directly for help? We would be happy to assist you with the replacement needed. Email us at ce@NordicTrack.com with your individualized case number, 1-R102170, in the subject line and a detailed description of your order and the item needed.
We can get you back on this awesome rower and hope you return to update your star rating once you have the needed assistance.
Thanks - NordicTrack
Not happy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It arrived broken. The different difficulty levels so not work. I now have to deal with the manufacturer or return it. Very disappointed. Apparently this is a common occurrence with this brand.
No, I would not recommend this to a friendBrand response from iFIT - MANUFACTURER
Posted .Bobby
We are saddened about your perception of our products and assure you that broken equipment is not a common occurrence from NordicTrack equipment. We are sorry the unit you received is in need for maintenance, but assure you that we will do everything possible to get the unit running as intended.
If you are interested in further assistance from us directly, email us at ce@NordicTrack.com with your individualized case number, 1-R102238. We ask for your patience in this busy season and assure you that we will reply as soon as possible.
Thanks - NordicTrack