Customer Ratings & Reviews

Bought this to use in China, to later find out it doesn’t work at all in China. Don’t get if you are traveling to China. Works great in America. Wish they would of told would be customers that their program does t work at all in China.

I bought this online and it took them 4 days to send me the code then to activate you have to use a credit card.I will never by download software from bestbuy

I use for p2p but this software still leaked my real IP address , so I just decided not to continue using it, waste of money

didn't work at all and Geek Squad couldn't install it for me. After 4 phone calls and more than 6 hours work with Geek Squad I didn't get anywhere and finally I bought this product twice with no use so far. I wasted my money and time.

Do NOT buy from best buy. Dont buy from here! Do not buy from this supplier. Dont waste your time with best. Buy.

more a review of best buy than nord, bought the vpn but could not get the product because of a invalid code i was givin by best buy, its a month later and still not resolved

Canceled subscription and couldn't get money back! Would never buy from them again!!

I but this digital download but I've been waiting for download more than 4 hours, how can a digital download take so long to appear for download? I want a refund!

I can't access my email or other important apps when I activate this product. Therefore, it's a waste of money for me to have purchased it.

Doesn’t work, extremely slow Speed-test. Consistently being knocked offline on Firestick. Inability to choose which VPN you want to connect to. 300mbps download Speeds when off drop to 30mbps if lucky when on. Save your money.

Pain in the butt, waiting for code from mANFUFACTURER THEY SHOULD HAVE MAILED ME ALREADY. pain in as

Expired after 2 days and cannot be reactivated without paying! Geek Squad virtual agent was no help and I cannot bring it to a store because of current situation

Never could figure out how to use the download it didn’t work. Absolutely no help from Best Buy through email either. Ticked off.

Do not buy you cant evwn use this try redeeming and was not able too dint even get my money back what a rip off.

Junk, did not work was not protected, My computer acted like there was malware attached had to uninstall.

I came to this from another VPN provider due to the sale and the fact that my year was up with the other provider. Heard a lot about Nord so decided to switch. Not a great idea. First off, it is much slower than the other provider. Understand that all VPN will slow you down some no matter how robust their servers are and how close to you they are. Even after swapping around servers to find a closer/faster one I was still a lot slower. Second, the software is problematic at times or maybe it is just NordVPN themselves. If I enable my VPN and start browsing I will find after some period of time that I show connected but I can't open anything. I have to disconnect and reconnect. This same issue exists on two different Windows machines. It also exists on a Linux box where I use OpenVPN for the connection to Nord, which leads me to believe it is their servers that are the problem more than the software. This also has happened on my cell phone as well as when the laptop in question is connected to other networks so I know it is not my local network setup. All in all this is not a bad choice for someone who just uses Windows and needs a VPN, but it is not a great choice for anyone who wants something that just works and works well.

Very easy to purchase and received in the email in no time. Will buy again

Easy to connect and stays connected. I was worried adding multiple devices would be difficult but it wasn't. Works great!

Easy installation with the Geek Squad's help. Easy in operation, too! Does the job for a reasonable cost.

It's 2024 and they do not offer a secure DNS, an encrypted domain name service with their own servers! Simply outrageous and there's no way to find out until you install it and test it and see what's happening. Complete disappointment, am requesting a refund from Best Buy since Nord will not refund the purchase. He indicated that they are working on it but have no estimated time for completion. With Cloudflare have free DNS over TLS setup in my Asus router, which is actually more secure than Nord's own VPN with their unencrypted DNS.